Retention Specialist
Plainsboro, New Jersey
Experience: 3
Category: Scientific & Clinical
Contractor Work Model: Hybrid
Brand: Joulé
Compensation Range: 100000.00 - 120000.00 Per Hour
Job ID: 343865
Date Posted: 12/09/2025
Shortcut: http://jobs.systemone.com/4GH2ad
Job Title: Retention Specialist
Location: Hybrid schedule onsite 3x/week in Plainsboro, NJ
Start Date: January 2026
Responsibilities
- Ensures implementation of best possible retention in key clinical trials and works closely in collaboration with Medical Directors.
- Pro-actively drives collaboration with the Trial Managers to obtain/share trial specifics issues relating to trial retention across all trial sites, concentrating on areas related to quality, site performance and metrics.
- Delivers all relevant services/tasks in support of the retention planning and quality delivery of clinical trials.
- Responsible for individual patient surveillance and follow up regarding exposure in clinical trials.
- Independently connect with and support site staff in retention on specific patient cases.
- Demonstrates technical expertise within responsibility areas, staying up to date on new practices and building knowledge of emerging trends and advances within area.
- Contributes actively to Trial Core Team and other relevant teams locally and globally.
- Provides active mentorship and contribution to training of staff to build insight and talent.
- Contributes to a continually changing environment, supporting a future focused approach, leveraging competencies, tools, and technology.
- Maintains responsibility for quality, performance, regulatory compliance, and patient safety related to managing assigned clinical trial sites and document handling.
- Attends and participates in trial team meetings Investigator and Monitor Meetings, including but not limited to creating presentations and training site staff.
- Leads or contributes significantly to complex or global cross-functional improvement/innovation projects for NACD and/or as part of a global team.
- Works independently; receives minimal guidance. Acts as a resource for colleagues with less medical knowledge and EA experience.
Requirements
- Bachelor’s degree or graduate/professional healthcare degree (Registered Nurse (RN), Nurse Practitioner (NP, Physician’s assistant (PA), Doctor of Pharmacy (PharmD), etc.) is required.
- Minimum of 5 years of clinical experience with patients with metabolic or cardiorenal disease and an understanding of these patients journey in academia and in clinical trials.
- A minimum of 5 years of clinical trial experience within a pharmaceutical, biotechnology, CRO, and/or healthcare setting required; some experience in area of specialty preferred.
- Demonstrated understanding of medical terminology and ICH-GCP principles and the application of those principles to trial planning and conduct of clinical trials.
- Demonstrated computer skills (MS Office, MS Project, MS PowerPoint).
- Excellent communications skills (verbal, written, presentation) in English is required.
- Demonstrated collaborative and stakeholder management skills.
- Highly motivated self-starter with a willingness to assume responsibility, take ownership for their work and intelligently challenges the status quo.
- Strong relationship building, customer service experience; Experience communicating with site staff including Key Opinion Leaders (KOLs) and patient/community Organizations.
Benefits:
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
#M3
Ref: #568-Clinical
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