Service Desk Coordinator

Vienna, Virginia

Apply Apply with LinkedIn
Save

Type: Contract

Experience: 0

Category: Information Technology

Contractor Work Model: Hybrid

Brand: System One

Compensation Range: 25.00 - 30.00 Per Hour

Job ID: 377375

Date Posted: 09/01/2026

Shortcut: http://jobs.systemone.com/6M9LlD


Job Title: Service Desk Coordinator
Location: Vienna, VA
Type: Contract
Compensation:
Work Model: Hybrid – onsite and remote
Hours: 40.0

Responsibilities
• Respond to inbound calls daily to provide technical support/troubleshooting
• Provide support via web queues, outbound interactions, and emails
• Leverage resources to resolve technical issues timely
• Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
• Escalate requests outside of your scope when necessary
• Attend weekly staff/mentor meetings
• Remain cognizant of adherence to help promote business unit success
• Adhere to ETS practices, policies, and procedures
• Perform other related duties as assigned or appropriate

Requirements
• Knowledge and understanding of the information technology field
• Basic skill troubleshooting and resolving technical problems
• Exposure to enterprise systems and IT terminology
• Exposure to solving routine or standard administrative, operational, or system problems and issues
• Effective verbal and written communication skills
• Ability to leverage finesse/soft skills when interacting with end users
• Basic organizational, planning, and time management skills
• Ability to handle multiple tasks simultaneously with a high degree of accuracy
• Ability to work independently and in a team environment
• Desired - 3+ years of Tier 1 support and capabilities or similar
• Desired - Call Center or front-line customer support experience
• Desired - Knowledge of client operations, policies, and procedures
• Desired - Knowledge of ITIL (Information Technology Infrastructure Library)
• Desired - Previous customer service in a fast-paced environment
• Desired - Familiar with ticketing software (ServiceNow) would be a plus

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M2
#LI-EL1

Ref: #851-Rockville-S1

  • Service Desk Coordinator

    Virginia, VA

    Job Title: Service Desk Coordinator Location: Virginia, VA Type: Contract Work Model: Hybrid – onsite and remote Responsibilities • Respond to inbound calls daily to provide technical support/troubleshooting • Provide support via web queues, outbound i...

    Date Posted: 07/23/2026 Recommended

  • Project Coordinator

    Salisbury, Maryland

    Job Title: Project Coordinator Location: Salisbury, MD Type: Contract (possible hire) Compensation: $40-50/hr Work Model: Onsite Summary System One is seeking a highly organized and detail-oriented Project Coordinator to assist in the planning, executi...

    Date Posted: 08/10/2026 Recommended

  • Mailroom Coordinator

    Pensacola, FL

    Job Title: Mail Room Specialist Location: Pensacola, FL Type: Contract Compensation: 21.00/hr W2 Work Model: Onsite – onsite Responsibilities • Receive, sort, process, and distribute incoming mail and packages from USPS, FedEx, UPS, DHL, courier servic...

    Date Posted: 08/20/2026 Recommended

  • IT Project Coordinator

    Virginia, VA

    Job Title: Project Coordinator Type: Contract Compensation: 50.00-60.00/hr W2 Work Model: Remote Hours: 40.0 Security Clearance: Not specified in the job description or fields Responsibilities Support project strategy, planning, scheduling, and coordin...

    Date Posted: 07/29/2026 Recommended

  • Mail Logistics Coordinator

    Merrifield, VA

    Job Title: Mail Logistics Coordinator Location: Vienna, VA Type: Contract Work Model: Onsite – onsite Responsibilities • Ensure all inbound USPS correspondence received is delivered timely and accurately across campus • Ensure all inbound express corre...

    Date Posted: 08/20/2026 Recommended

  • Talent Acquisition Coordinator

    Pensacola, FL

    Job Title: Talent Acquisition Coordinator Location: Pensacola, FL Type: Contract Work Model: Hybrid – onsite and remote Responsibilities • Assist with the hiring process by creating job postings that are accurate, engaging, and compliant with HR EEOC s...

    Date Posted: 08/25/2026 Recommended

  • Project Coordinator

    Virginia, VA

    Job Title: Project Coordinator Location: Virginia, VA Hybrid – onsite and remote Responsibilities Support basic program coordination activities under close supervision by tracking milestones, maintaining documentation, and facilitating communication ac...

    Date Posted: 07/26/2026 Recommended

  • Desktop Support

    Merrifield, VA

    Job Title: Desktop Support Location: Vienna, VA (Onsite) Position Type: Multi-year contract Great opportunity with top-tier financial company! Technical Knowledge/Skills: Ability to diagnose and resolve hardware and software issues for end users Basic ...

    Date Posted: 08/26/2026 Recommended

  • Technical Support Analyst

    Merrifield, VA

    Job Title: Technical Support Analyst Location: Vienna, VA (Onsite) Position Type: Multi-year contract Great opportunity with top-tier financial company! Responsibilities Provide technical support for desktop and hardware issues, including imaging and d...

    Date Posted: 08/31/2026 Recommended

  • Manufacturing Systems Administrator

    Perry, GA

    Job Title: Manufacturing Systems Administrator Location: Perry, GA Type: Contract Compensation: $30.00 - $35.00 Work Model: Onsite – onsite Hours: 40.0 Responsibilities Administer, configure, maintain, and troubleshoot manufacturing systems and related...

    Date Posted: 08/11/2026 Recommended

  • Lead AWS Cloud Platform Engineer - IaC / SRE – Preferred CNAPP / Fortinet / AWS Clean Room

    Reston, VA

    Job Title: Lead AWS Cloud Platform Engineer (6 mos +) Location: Reston, VA Type: Contract Compensation: $109 Work Model: Hybrid – onsite and remote Responsibilities Define, design, and develop system requirements for cloud platform solutions on AWS. Pe...

    Date Posted: 09/02/2026 Recommended

  • Application Support Specialist

    Tulsa, Oklahoma

    Job Title: Application Support Specialist Location: Tulsa, OK Type: Direct Hire Compensation: $50,000.00 - $60,000.00 Work Model: Onsite Hours: 40.0 hours per week Security Clearance: Not specified Overview A large firm in Tulsa is seeking a Support Sp...

    Date Posted: 09/02/2026 Recommended

  • Software Packaging Engineer

    Merrifield, VA

    Software Packaging Engineer 6 month+ Contract Hybrid, 3 days/week onsite in Vienna, VA W2 Hourly Rate: $60/hr. range Description We are seeking an experienced Software Packaging Engineer contractor to support our client’s EUC Software Delivery Enhancem...

    Date Posted: 08/27/2026 Recommended

  • Palo Alto Firewall Engineer

    Springfield, VA

    Job Title: Palo Alto Firewall Engineer Location: Springfield, VA Type: Contract To Hire Compensation: $80/hr. W2 Benefits available Conversion Salary: $150,000 annually plus benefits Work Model: Onsite Security Clearance: Active TS/SCI clearance and th...

    Date Posted: 08/25/2026 Recommended

  • NOC Technician

    Washington, District Of Columbia

    Job Title: NOC Technician Location: Washington, DC Type: Direct Hire Work Model: 4 days on-site Hours: 40.0 hours per week Security Clearance: Ability to obtain a Public Trust or higher security clearance Contact: Crystal.dinnocenti@systemone.com RESPO...

    Date Posted: 08/27/2026 Recommended

  • AI Governance Coordinator

    Baltimore, MD

    Job Title: AI Governance Coordinator Type: Contract Compensation: $43.94 per hour Work Model: Remote – offsite - must work Eastern Time Zone business hours Responsibilities • Support the AI Governance Lead in operationalizing the enterprise AI governan...

    Date Posted: 08/27/2026 Recommended

  • Construction Permitting Coordinator

    Merrit Island, FL

    Job Title: Construction Permitting Coordinator Location: Merritt Island, FL Type: Contract / On-site Pay Rate: up to $39 - $40 per hour Schedule: 40 hours/week | 8 hours/day | Monday–Friday We are seeking an experienced Construction Permitting Coordina...

    Date Posted: 07/17/2026 Recommended

  • Pega Developer

    Merrifield, VA

    Job Title: Pega Developer Location: Vienna, VA Type: Contract Work Model: Hybrid – onsite and remote Responsibilities Identify business requirements (e.g., needs, objectives, functions, features, input and output) and translate into delivered technical...

    Date Posted: 08/12/2026 Recommended

  • L3 Network Support Engineer

    Annapolis, MD

    Job Title: Network & Systems Administrator Location: Annapolis, MD Work Model: On-Site Hours: 40.0 Job Summary: Based in Maryland, you will be a key member of a 24/7/365 operations team responsible for supporting highly available, mission-critical comm...

    Date Posted: 08/13/2026 Recommended

  • Microsoft Infrastructure Administrator (Remote)

    Washington , District Of Columbia

    Microsoft 365 and Azure Government Administrator Location: Remote, with occasional onsite support in Washington, DC Requirements: Ability to work without sponsorship and ability to obtain a federal Public Trust Position Overview System One IT is seekin...

    Date Posted: 08/27/2026 Recommended

  • Senior Microsoft Infrastructure Administrator

    Washington , District Of Columbia

    Senior Microsoft Infrastructure Administrator Location: Remote, with occasional onsite support in Washington, DC Employment requirements: Ability to work without sponsorship and the ability to obtain a Public Trust Position Overview System One IT is se...

    Date Posted: 08/27/2026 Recommended

  • Mid Level Data Analyst

    Merrifield, VA

    Data Analyst 12 Month+ Contract Hybrid – 3 Days/wk on-site in either Vienna, VA/Winchester, VA/ or Pensacola, FL Hourly Rate: $60/hr. range, W2. Benefits available On-Site Interview Expected System One IT has a 12-month+ contract opening for a Data Ana...

    Date Posted: 08/11/2026 Recommended

  • HR Coordinator

    Orangeburg, NY

    Job Title: HR Coordinator Location: Orangeburg, NY Type: Contract Hours: Mon-Fri; 8am-4:30pm (5 days onsite) Responsibilities Assist with recruiting, scheduling interviews, reference checks, etc. Support the HR team with day-to-day administrative and c...

    Date Posted: 08/26/2026 Recommended

  • AV Technician

    Washington, DC

    Job Title: AV Technician Location: Washington, DC Type: Contract Compensation: $36.80 Work Model: Onsite – onsite Hours: 40.0 Security Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required) Responsibilities Proactively inspe...

    Date Posted: 09/01/2026 Recommended

  • Senior OpenShift Virtualization Administrator

    Washington, DC

    Job Title: Senior OpenShift Virtualization Administrator Location: Remote Type: Contract Compensation: $64.25 - $78.00 per hour Work Model: Hybrid – onsite and remote Hours: 40.0 hours per week Security Clearance: Ability to obtain and maintain a Publi...

    Date Posted: 08/31/2026 Recommended

  • Master Painter

    Merrifield, VA

    Job Title: Master Painter Location: Vienna, VA Work Model: Onsite, Mon-Fri Pay Rate: W2 only Position Type: Contract Minimum 10 years of professional, commercial and institutional painting experience required. Candidates must be able to pass both a cri...

    Date Posted: 09/01/2026 Recommended

  • Legacy .NET Developer

    Vienna, VA

    Job Title: Full Stack Developer Location: Vienna, VA Type: Contract Compensation: Open to Both C2C and W2 options Work Model: Hybrid – onsite and remote Responsibilities • Identify business requirements (e.g., needs, objectives, functions, features, in...

    Date Posted: 09/01/2026 Recommended

  • Sr Solutions Architect (Workday HCM, Time Tracking and Absence)

    Norcross, GA

    Job Title: Sr Solutions Architect (Workday HCM, Time Tracking and Responsibilities • Act as a trusted advisor to HR, Payroll, IT and business leaders, lead the end-to-end solution architecture for Workday HCM, Time Tracking, and Absence modules • Desig...

    Date Posted: 06/29/2026 Recommended

  • Network Engineer I

    Columbia, MD

    Network Engineer I Hybrid – 3 days a week on-site, Columbia, MD 6-month contract (potential for hire) Hourly Rate: $53/hr. W2. Benefits available Conversion Salary: $100,000 annually, plus benefits Background Check Required Position Description: The Ne...

    Date Posted: 08/25/2026 Recommended

  • Desktop Governance Analyst

    Vienna, Virginia

    Job Title: Desktop Governance Analyst Location: Vienna, VA Type: Contract Work Model: Hybrid – onsite and remote Responsibilities Support governance, risk, and compliance activities focused on elevated access controls, audit readiness, remediation supp...

    Date Posted: 08/13/2026 Recommended