Mortgage Servicing Response Specialist

Vienna, VA

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Type: Contract

Experience: 0

Category: Information Technology

Contractor Work Model: Hybrid

Brand: System One

Job ID: 382561

Date Posted: 10/28/2026

Shortcut: http://jobs.systemone.com/6iK2gx


Title: Mortgage Servicing Specialist
Location: Vienna, VA (Hybrid, onsite 3 days a week)
Pay Rate: Open W2 options
Position Type: Contract


We are looking for candidates with at least 1 year of professional mortgage servicing experience. Candidates must be able to pass both a credit and criminal background check.

Description:

• Monitor RightNow eMessage system while maintaining a strict 24-hour turnaround time; conduct independent research in multiple business areas
• Compose correspondence to member inquiries, ranging from to basic to complex, regarding the servicing of mortgages
• Analyze, research and compose responses to Qualified Written Requests, Servicing File and Regulation X: Notice of Error or Information Request letters within required timeframe set forth by RESPA/CFPB regulations and guidelines
• Collaborate with Compliance, Collateral Risk, Mortgage Default and/or Office of General Counsel as appropriate
• Ensure responses to members are factually and grammatically accurate, concise, thorough and in accordance with company style while adhering to RESPA/CFPB
• Research, review and coordinate escalated concerns from members, regulators, attorneys or governing bodies
• Manage the Concerns Database, ensuring timely response from business units to formulate the appropriate response to the inquiry/request to maintain compliance with regulated deadlines - Basic
• Formulate and present proposed resolution and response to management
• Manage Correspondence Quality Assurance Review (CQAR) Database for the implementation or revision of new or existing letters for use by Mortgage Servicing
• Coordinate with Corporate Correspondence, Compliance, management and Mortgage and Equity Servicing Support

Ref: #851-Rockville-S1

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