Deskside Support Technician (Tier II))
Washington, DC
Experience: 5
Education: High School
Category: Information Technology
Contractor Work Model: Onsite
Brand: System One
Compensation Range: 43.00 - 48.00 Per Hour
Job ID: 383070
Date Posted: 11/05/2026
Shortcut: http://jobs.systemone.com/8HlP8n
Job Title: Deskside Support Technician (Tier II))
Location: Washington, DC
Type: Contract to Hire
Compensation: $42/HR
Work Model: Onsite
Hours: Washington, DC (On-site 5 days a week)
Security Clearance: Active Secret clearance
We’re seeking a Tier II Deskside Support Technician to provide hands-on desktop support in a Windows enterprise environment. This is a customer-facing role supporting end users through dispatched tickets and onsite requests, with a strong emphasis on responsiveness, documentation, and “white glove” support for senior leadership areas as needed.
- Provide deskside support for users based on dispatched tickets and onsite needs
- Perform break/fix hardware support (e.g., replace hard drives, batteries, troubleshoot device failures)
- Install specialty software not already packaged/deployed via standard tools (e.g., SCCM)
- Remove devices from the network when directed by Security
- Troubleshoot printer issues (diagnose problems, replace toner, restore functionality)
- Work independently across multiple buildings/sites as required (within Washington, DC area)
- Track and update all work in an ITSM/ticketing system, keeping tickets accurate and current
- Occasionally provide after-hours support to meet critical support needs
- High School Diploma plus 5+ years of relevant IT support experience
- Strong customer service and professional communication skills (written & verbal)
- Tier II experience supporting a Windows office environment (Windows 10, Outlook/Exchange, Microsoft Office)
- Experience working from an ITSM ticketing system
- Ability to maintain a Public Trust (this process includes a soft credit check)
- Ability to handle real-world Windows troubleshooting (ex: Blue Screen of Death / OS-level issues)
- Active Secret clearance (must be clearly reflected on the resume)
- Role also requires eligibility for / ability to pass a DOJ ESA Public Trust process (includes soft credit check)
Ref: #851-Rockville-S1
LI-AJ1
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⚠️ Protecting Job Seekers from Identity Scams
At System One, your privacy and security are important to us. As job-related scams continue to target job seekers, we want to help you recognize and avoid common recruitment fraud. Identity theft scams often involve individuals, also known as "scammers," posing as recruiters or employers to obtain sensitive personal information, such as Social Security numbers, bank account details, or copies of driver’s licenses, with the goal of stealing identities, accessing financial accounts, or creating fraudulent accounts in a victim’s name.