Service Administrator - III
Hilliard, OH
Experience: 2
Category: Administrative & Clerical
Contractor Work Model: Onsite
Brand: System One
Compensation Range: 28.96 Per Hour
Job ID: 347582
Date Posted: 03/12/2026
Shortcut: http://jobs.systemone.com/DJ29qt
Service Administrator – III
Fully onsite position in Hilliard, OH
Monday – Friday 7:00 AM – 4:00 PM (1-hour lunch break)
Pay Rate: $28/hour - $29/hour
Requirements
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High school diploma or equivalent required
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Significant relevant work experience in customer service, service coordination, or administrative support
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Experience in automotive, truck repair, or service environments preferred
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Strong customer service and communication skills
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Ability to manage multiple tasks in a fast-paced environment
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Basic mechanical knowledge or familiarity with service operations preferred
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Experience creating work orders, estimates, and invoices
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Proficiency with service management or business systems
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Associate’s degree or technical degree in automotive or trucking industries is a plus
Position Summary
The Service Administrator serves as the first point of contact for customers at the branch, ensuring a high level of customer service while supporting service operations. This role is responsible for assisting customers, creating work orders, preparing estimates, and maintaining accurate service documentation.
Key Responsibilities
Customer Service
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Serve as the first point of contact for customers in person and over the phone
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Build and maintain positive relationships with customers
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Assess customer needs and gather necessary service information
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Provide status updates regarding service work when requested
Service Operations
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Create estimates and quote repair services
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Open and manage work orders in the service system
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Handle invoicing and ensure accurate service documentation
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Assist with service coordination between customers and technicians
Administrative Support
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Maintain accurate records for customer and equipment information
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Support warranty documentation and claims processing when needed
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Document troubleshooting and service details in internal systems
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Ensure all service activities are properly recorded and tracked
Core Competencies
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Customer focus
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Effective communication
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Conflict management
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Financial awareness related to service quotes and invoicing
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Organization and multitasking
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Ability to work collaboratively with technicians and support teams
Ref: #193-Precision Oakridge
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