Senior Help Desk Engineer
Bethesda, Maryland
Experience: 5
Category: Information Technology
Contractor Work Model: Onsite
Brand: System One
Compensation Range: 80000.00 - 95000.00 Per Year
Job ID: 349546
Date Posted: 04/20/2026
Shortcut: http://jobs.systemone.com/sAMfXh
Job Title: Senior Help Desk Engineer
Location: Onsite 5 days a week in Bethesda, Maryland
Type: Contract
Compensation: $80,000 - $95,000 annually
Contractor Work Model: Onsite
Security Clearance: US Citizenship required
Responsibilities
- Manage and coordinate the activities of the onsite and offshore help desk team.
- Serve as an escalation point for complex technical issues.
- Monitor ticket queues and ensure SLAs are met.
- Identify recurring issues and recommend process or infrastructure improvements.
- Collaborate with internal departments to support technology needs and initiatives.
- Maintain documentation and ensure knowledge sharing within the team.
- Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role
- Strong knowledge of Windows environments, Office 365, and common business applications
- Experience managing hybrid or distributed support teams
- Excellent problem-solving and communication skills
- Familiarity with help desk ticketing systems and remote support tools
- Onsite work commitment of 40 hours per week
- Onsite support experience in a professional environment
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M-2
#LI-CK1
Ref: #850-Rockville (ALTA IT)
-
Application Architect
Bethesda, MD
Job Title: Application Architect Location: Bethesda, MD Type: Permanent salaried position Compensation: 170- 190K Contractor Work Model: Hybrid (2 to 3 days on site in Bethesda MD) The Senior Application Architect is responsible for developing and evol...
Date Posted: 04/17/2026 Recommended
-
HVAC System Engineer
Westminster, Maryland
Job Title: HVAC System Engineer Location: Westminster, Maryland Type: Direct Hire Compensation: $75,000 - 113,000 Annually Contractor Work Model: Remote Potential Overview The Systems Engineer is responsible for the execution of the design and developm...
Date Posted: 05/08/2026 Recommended
-
Customer Service Retail Associate
Bethesda, MD
Job Title: Customer Service Retail Associate Location: Bethesda, MD Type: Contract To Hire Compensation: $18.00 - $19.50 per hour Contractor Work Model: Onsite Hours: Monday through Friday, 8:00 AM – 4:30 PM If interested reach out directly to kimberly...
Date Posted: 05/13/2026 Recommended
-
Software Engineer with TS-SCI with Poly
Fort Meade , Maryland
Job Title: Software Engineer Location: Fort Meade, Maryland Type: Direct Hire Compensation: 125-178K Contractor Work Model: On-site Hours: 40.0 Security Clearance: TS/SCI with full scope Poly Responsibilities Analyze user requirements to derive softwar...
Date Posted: 06/11/2026 Recommended
-
Warehouse Associate
Hagerstown, Maryland
Job Title: Warehouse Associate Location: Hagerstown, Maryland Type: Contract Compensation: $19 - $20 hourly Contractor Work Model: Onsite Core purpose: Main Tasks & Responsibilities: • Maintain warehouse areas and workspaces tidy and free of hazards, b...
Date Posted: 04/15/2026 Recommended
-
Enterprise Business Development Executive
Bethesda, MD
Job Title: Enterprise Account Executive Location: remote with travel Type: Contract To Hire Compensation: $120,000.00 - $150,000.00/year base salary & commission Overview Joulé is supporting a high-growth, technology-driven organization in building its...
Date Posted: 06/03/2026 Recommended
-
Criminal Justice Data Scientist
Gaithersburg, Maryland
Job Title: Criminal Justice Data Scientist Location: Gaithersburg, Maryland Hybrid Schedule: 2 Days Onsite and 3 Days Remote Type: 12 month Contract with option to extend Approximate Start Date: July 13, 2026 Compensation: W-2 or C2C is negotiable All ...
Date Posted: 06/08/2026 Recommended
-
Project Engineer
Denver, Colorado
Job Title: Project Engineer Location: Denver, Colorado Type: 12 month Contract Compensation: $37.00 - $40.00 hourly Contractor Work Model: Hybrid Hours: Onsite 3 days per week at various plant locations, potentially up to 5 days a week if needed. Syste...
Date Posted: 05/28/2026 Recommended
-
Vice President, Commercial Business Development
Bethesda, MD
Job Title: Vice President, Commercial Location: Remote - US Type: Contract To Hire Compensation: Competitive base salary & commission structure Overview Joulé is partnering with an innovative, high-growth technology company operating at the intersectio...
Date Posted: 06/04/2026 Recommended
-
Outside Sales Representative - Capitol Heights, MD
Capitol Heights, Maryland
Job Title: Outside Sales Representative - Capitol Heights, MD Location: Capitol Heights, MD Type: Direct Hire Contractor Work Model: Hybrid – onsite and remote Overview Our client, a global leader in the fintech and payments space, is seeking a dynamic...
Date Posted: 04/10/2026 Recommended
-
Mechanical Installer
Hagerstown, Maryland
Job Title: Mechanical Installer Location: Hagerstown, Maryland Type: Contract To Hire Compensation: $21 hourly Contractor Work Model: Onsite Main Accountabilities Core purpose: Under general supervision, the Mechanical Installer will be responsible for...
Date Posted: 03/16/2026 Recommended
-
Infrastructure Engineer
Pittsburgh, PA
Job Title: Infrastructure Engineer Location: Pittsburgh, PA Type: Contract Compensation: $0.00 Contractor Work Model: Onsite – onsite Hours: 40.0 hours per week Overview Responsibilities Apply solution design and support while consistently meeting cust...
Date Posted: 05/19/2026 Recommended
-
Rail Vehicle Electrical Technician
Hagerstown, Maryland
Job Title: Rail Vehicle Electrical Technician Location: Hagerstown, Maryland Type: Contract To Hire Compensation: $20 - $21 hourly Contractor Work Model: Onsite Hours: 7:00am - 3:30pm Rail Vehicle Electrical Technician performs skilled, installation, a...
Date Posted: 04/22/2026 Recommended
-
Business Development Manager
Rockville, Maryland
Job Title: Business Development Manager Location: Rockville, Maryland Type: Direct Hire Work Model: Hybrid – onsite and remote Responsibilities Drive new revenue by identifying, qualifying, and securing IT staffing and consulting opportunities Build an...
Date Posted: 05/04/2026 Recommended
-
Software Engineer
Fort Worth, TX
Job Title: Software Engineer Location: Fort Worth, TX Type: Contract Compensation: Contractor Work Model: Onsite – onsite Hours: 40.0 (10 hours days) Security Clearance: Active Secret with Investigation in the last 5 years or CE enrollment. Overview Jo...
Date Posted: 05/13/2026 Recommended
-
Lead Data Scientist (Healthcare / ML)
Columbia, Maryland
Job Title: Lead Data Scientist (Healthcare / ML) Location: Columbia, Maryland Type: Contract To Hire Compensation: $81 per hour Contractor Work Model: Hybrid – onsite and remote Responsibilities Lead proliferation of machine learning and artificial int...
Date Posted: 05/20/2026 Recommended
-
Electrical Engineer
Maple Grove, Minnesota
Job Title: Electrical Engineer Location: Maple Grove, Minnesota Type: Contract Compensation: $70.00 - $72.00 hourly Contractor Work Model: Hybrid System One is currently seeking an Electrical Engineer on a 12 month contract position located in Maple Gr...
Date Posted: 06/08/2026 Recommended
-
Mechanical Engineer
Minneapolis, Minnesota
Job Title: Mechanical Engineer Location: Minneapolis, Minnesota Type: 12 month Contract Compensation: $94.00 - $96.00 hourly Contractor Work Model: Onsite System One is currently seeking a Mechanical Engineer on a 12 month contract located in Minneapol...
Date Posted: 05/07/2026 Recommended
-
Mechanical Engineer
Tulsa, OK
Job Title: Mechanical Engineer Job Description In this position the qualified candidate will be responsible for the design and implementation of new ultrasound probe repair technologies and improving upon existing processes and capabilities. A typical ...
Date Posted: 06/01/2026 Recommended
-
Senior Systems Architect
Scott AFB, Maryland
Job Title: Senior Systems Architect Location: Scott AFB, Maryland Contractor Work Model: Onsite – onsite Security Clearance: Secret clearance Overview Responsibilities Support a specialized enterprise architecture team in designing, developing, and eva...
Date Posted: 05/28/2026 Recommended
-
Substation Design Engineer
Chicago, IL
Job Title: Substation Design Engineer Location: Chicago, IL Type: Direct Hire Contractor Work Model: Hybrid/Remote Substation Electrical Engineer – Grid Mid to Senior Level | Electrical Power Engineering Hybrid Work Schedule Full-Time | Direct Hire Pos...
Date Posted: 06/01/2026 Recommended
-
Substation Design Engineer
Houston, Texas
Job Title: Substation Design Engineer Location: Houston, Texas Type: Direct Hire Compensation: Contractor Work Model: Hybrid/Remote Substation Electrical Engineer – Grid Mid to Senior Level | Electrical Power Engineering Hybrid Work Schedule Full-Time ...
Date Posted: 06/01/2026 Recommended
-
Network Monitoring Tools Engineer
washington, VA
Job Title: Network Monitoring Tools Engineer Location: Washington, VA Type: Direct Hire Contractor Work Model: Hybrid – onsite and remote Security Clearance: Required: Top Secret Responsibilities Work directly with the customer to build, design, test, ...
Date Posted: 05/12/2026 Recommended
-
Project Engineer - Industrial/Structural
Richland, Washington
Job Title: Project Engineer - Industrial/Structural Location: Richland, Washington Type: Contract To Hire Compensation: $55.00 - 75.00 hourly Contractor Work Model: Onsite Hours: Mon-Fri 8am-5pm Project Engineer - Industrial/Structural In a world of po...
Date Posted: 03/26/2026 Recommended
-
Product Engineer
callery, PA
Job Title: Product Engineer Location: Callery, PA Type: Direct Hire Compensation: $100,000.00 Contractor Work Model: Onsite – onsite Hours: 40.0 hours per week Security Clearance: Not specified Overview Under the direction of the Engineering Manager th...
Date Posted: 05/01/2026 Recommended
-
HVAC Engineer
Richland , Washington
Job Title: HVAC Engineer Location: Richland , Washington Type: Direct Hire Compensation: $126,000 - $171,000 annually Contractor Work Model: Onsite System One is hiring HVAC Engineers for direct, full-time roles supporting engineering projects across t...
Date Posted: 06/05/2026 Recommended
-
Software Architect (SA3)
Suitland, Maryland
Software Architect If interested reach out directly to kimberly.spicer@systemone.com Requirements 9 years' experience in the design and development of applications. 9 years' experience using Java. Experience using the latest version of Angular (not JS)...
Date Posted: 04/03/2026 Recommended
-
Component Engineer, Nuclear
Bellevue, WA
Job Title: Component Engineer, Nuclear Type: Contract Compensation: $52 - $85 hourly Contractor Work Model: Remote Position Overview: We are seeking an experienced and detail-oriented Component Engineer to support component design efforts in the nuclea...
Date Posted: 05/26/2026 Recommended
-
Sr. Cellular / RF Engineer
Alexandria, VA
Job Title: Sr. Cellular / RF Engineer Location: Bolling AFB, Washington, DC Type: Direct Hire Contractor Work Model: Onsite Security Clearance: Top Secret required If interested reach out directly to kimberly.spicer@systemone.com This role focuses on a...
Date Posted: 04/20/2026 Recommended
-
I&C Engineer
Houston, TX
Job Title: I&C Engineer Location: Houston, TX Type: Contract Compensation: $58.00 (DOE) Contractor Work Model: Onsite – onsite Hours: 40 hours/week Security Clearance: System One is seeking an I&C Engineer to work in Houston, TX. The Control Engineer i...
Date Posted: 06/03/2026 Recommended