Service Dispatcher - HVAC / Plumbing Service
Houston, TX
Experience: 0
Category: Engineering
Contractor Work Model: Onsite
Brand: System One
Compensation Range: 52000.00 - 66000.00
Job ID: 379380
Date Posted: 08/31/2026
Shortcut: http://jobs.systemone.com/J7QiEY
Job Title: Service Dispatcher - HVAC / Plumbing Service
Location: Houston, TX
Type: Direct Hire
Compensation:$52,000 - 66,000 annually
Work Model: Onsite
Overview
System One is seeking an organized, detail-oriented, and customer-focused Service Dispatcher to support our commercial HVAC and plumbing service operations. This role is responsible for receiving service requests, gathering complete customer and site information, assessing urgency, coordinating technician assignments, communicating with customers and field personnel, and helping ensure each technician is dispatched with the right information before labor is committed. The ideal candidate will have excellent communication skills, the ability to work under pressure,
experience in the HVAC industry, familiarity with the Houston service market and supply houses, and a strong understanding of what may be considered an emergency in HVAC or plumbing service. This person must be a team player with a positive, “can-do” attitude, strong organizational skills, and excellent attention to detail.
Responsibilities
- Receive and document incoming HVAC/plumbing service requests.
- Create complete and accurate work orders.
- Dispatch technicians based on priority, location, skill match, and customer needs.
- Communicate clearly with customers, technicians, vendors, and internal team members.
- Identify emergency or urgent service conditions.
- Confirm site contacts, access instructions, safety concerns, authorization, NTE limits, parts status, and expected outcome.
- Coordinate with Houston-area supply houses and vendors when parts or materials are needed.
- Maintain accurate notes and support billing-ready documentation.
- Help ensure technicians receive a clear, complete dispatch handover.
Requirements
- Prior experience in dispatch, service coordination, customer service, or administrative support in a fast-paced service environment.
- Experience in the HVAC industry is highly preferred, especially commercial HVAC service.
- Practical understanding of HVAC service terminology, service urgency, equipment issues, technician dispatching, and customer communication.
- Ability to recognize and properly communicate emergency or urgent HVAC/plumbing service situations.
- Excellent verbal and written communication skills, strong organizational skills, and attention to detail.
- Ability to work under pressure, manage multiple priorities, and make sound decisions in a fast-moving environment.
- Strong customer service mindset with the ability to communicate professionally with customers, technicians, vendors, and internal team members.
- Ability to document complete and accurate service information.
- Ability to coordinate schedules, technician availability, customer priorities, and job requirements.
- Team player with a positive, flexible, and “can-do” attitude.
- Ability to follow established processes while also using practical judgment when situations change.
- Proficiency with computers, email, Microsoft Office, and service/dispatch software.
Preferred Qualifications:
- Experience dispatching commercial HVAC or plumbing technicians in the Houston area.
- Familiarity with Houston-area HVAC and plumbing supply houses, vendors, and parts pickup coordination.
- Knowledge of Deltek ComputerEase or similar construction/service ERP software.
- Experience supporting commercial mechanical contractors, service departments, facilities customers, or building maintenance environments.
- Experience coordinating emergency service calls, after-hours calls, high-priority customer requests, or technician routing.
- Familiarity with work orders, purchase orders, NTE limits, service agreements, warranty calls, time and material billing, and customer authorization processes.
- Ability to understand basic HVAC/plumbing service issues well enough to ask good intake questions and communicate clearly with technicians.
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M1
#LI-JB1
Ref: #260-Eng NY Transit
-
Commercial HVAC Senior Service Technician
Houston, TX
Job Title: Commercial HVAC Senior Service Technician Location: Houston, TX Type: Direct Hire Compensation: $40-55/hr Overview System One is seeking a Senior Service Technician to support commercial and industrial mechanical service operations across th...
Date Posted: 08/31/2026 Recommended
-
Sales/Account Manager
Houston, TX
Job Title: Sales/Account Manager Location: Houston, TX Type: Direct Hire Compensation: $80,000.00 - $130,000.00 Work Model: Hybrid – onsite and field Overview Our Client is a premier commercial and industrial mechanical contractor serving the Greater H...
Date Posted: 07/29/2026 Recommended
-
Commercial Mechanical Sales Representative
Houston, TX
Job Title: Commercial Mechanical Sales Representative Location: Houston, TX Type: Direct Hire Compensation: Work Model: Hybrid – onsite and field Overview Our Client is a leading commercial mechanical contractor serving the Greater Houston market. They...
Date Posted: 07/29/2026 Recommended
-
Building Automation Sales Representative
Houston, TX
Job Title: Building Automation Sales Representative Location: Houston, TX Type: Direct Hire Compensation: $80,000.00 - $130,000.00 Work Model: Hybrid – onsite and field Overview Our Client is a Houston-based Building Automation Systems (Automated Logic...
Date Posted: 07/29/2026 Recommended
-
Accounts Payable Specialist
Houston, TX
Accounts Payable Specialist Location: Houston, TX (77079) Employment Type: Full-Time Industry: Oil & Gas / Energy / Construction / Industrial Services About the Role We are seeking an experienced Accounts Payable Specialist to join a growing accounting...
Date Posted: 08/27/2026 Recommended
-
Duct Fabrication Sales Representative
Houston, TX
Job Title: Duct Fabrication Sales Representative Location: Houston, TX Type: Direct Hire Compensation: $80,000.00 - $130,000.00 Work Model: Hybrid – onsite and field Overview Our Client is a Houston-based duct fabrication company serving commercial mec...
Date Posted: 07/29/2026 Recommended
-
Wind Turbine Blade Repair Technician
Houston, Texas
Job Title Wind Turbine Blade Repair Technician Pay Hourly DOE +$140/Day Per Diem Work Location Various locations across the USA – 100% Travel Summary The Blade Repair Technician is responsible for wind turbine blades inspections, services or repairs. T...
Date Posted: 08/05/2026 Recommended
-
Archaeologist Field Technician
Houston, Texas
Archaeological Field Technician Location: Fort Stockton, Texas Pay: Up to $27 per hour, based on experience Schedule: Initial 12-day field session in mid-to-late August; anticipated long-term work beginning in November Positions Available: Approximatel...
Date Posted: 07/26/2026 Recommended
-
Robot Field Operator - Houston, TX
Houston, TX
Job Title: Robot Field Operator - Houston, TX Location: Houston, TX Overview We are seeking a Robot Field Operator to support robotic industrial inspection operations across critical infrastructure environments. This role is responsible for conducting ...
Date Posted: 08/28/2026 Recommended
-
Sales Administrator
Houston, Texas
Job Title: Sales Administrator Location: Houston, Texas Type: Direct Hire Compensation: $26/hr Work Model: Onsite Hours: 40.0 Overview We are seeking a highly organized and detail-oriented Sales Support professional to provide administrative and operat...
Date Posted: 08/18/2026 Recommended
-
Robot Field Operator
Houston, Texas
For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@s...
Date Posted: 08/28/2026 Recommended
-
Field Technician ( Industrial Robotic Systems Operator )
Houston, Texas
For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@s...
Date Posted: 08/28/2026 Recommended
-
Electro-Mechanical Technician
Houston, Texas
For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@s...
Date Posted: 08/28/2026 Recommended
-
Field Service Technician
Houston, Texas
For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@s...
Date Posted: 08/28/2026 Recommended
-
Technical Sales & Design Representative
Houston, TX
Technical Sales & Design Representative Location: North Houston (77032) Direct Hire Position Overview Growing manufacturing client is looking for a Technical Sales & Design Representative . This is a key technical resource who bridges the gap between c...
Date Posted: 08/27/2026 Recommended
-
Southeast Regional Sales Manager
Houston, Texas
Global Technology Firm is looking for a Southeast Regional Sales Manager General Responsibilities: Increase sales by servicing and growing sales at existing dealers as assigned by the VP Sales and/or Director of Sales as well as well as assisting with ...
Date Posted: 07/27/2026 Recommended
-
Mechanical Designer
Houston , Texas
Mechanical Designer Location: North Houston, TX (77032) Position Type: Contract-to-Hire Compensation: $75,000 / year Position Overview We are seeking a Mechanical Designer to join our client's engineering team in North Houston. This role focuses on des...
Date Posted: 08/07/2026 Recommended
-
Vice President of Investor Relations
Houston, Texas
Job Title: Vice President of Investor Relations Location: Houston, Texas Type: Direct Hire Compensation: $150,000.00 - $175,000.00 Work Model: On-Site Hours: 40.0 Security Clearance: Not specified in the job description Responsibilities Develop relatio...
Date Posted: 08/12/2026 Recommended
-
Logistics and Trade Compliance Manager
Houston , Texas
Job Title: Logistics and Trade Compliance Manager Location: Houston, Texas Type: Direct Hire Requirements: 7 to 10 years of progressive experience managing import/export logistics and trade compliance. Familiarity with or holding a Customs Broker licen...
Date Posted: 07/27/2026 Recommended
-
Controller
Houston, TX
Controller Location: Houston, TX (77079) Employment Type: Full-Time Industry: Oil & Gas / Energy / Construction / Industrial Services About the Role We are seeking an experienced Controller to lead the accounting and financial operations of a growing c...
Date Posted: 08/27/2026 Recommended
-
Staff Accountant
Houston, TX
Staff Accountant Location: Houston, TX (77079) Employment Type: Full-Time Industry: Oil & Gas / Energy / Construction / Industrial Services About the Role We are seeking a detail-oriented Staff Accountant to join a growing accounting team supporting op...
Date Posted: 08/27/2026 Recommended
-
VP of Quality
Houston, TX
Job Title: VP of Quality Location: Houston, TX Type: Direct Hire Work Model: Onsite – onsite Overview System One is hiring a VP of Quality who will be a hands-on quality leader responsible for establishing, growing, and maintaining the Quality Manageme...
Date Posted: 08/24/2026 Recommended
-
Talent Acquisition Recruiter
Houston, TX
Talent Acquisition Recruiter I Houston, TX Type: 6-Month Contract (Contract-to-Hire Possible) Compensation: $25.00 - $35.00/hr Work Model: Onsite (Hybrid Possible) Schedule: 9 Hours Monday - Thursday / 4 Hours Friday (Subject to Change) System One is s...
Date Posted: 08/31/2026 Recommended
-
Senior Accountant
Houston, TX
Senior Accountant Location: Houston, TX (77079) Employment Type: Full-Time Industry: Oil & Gas / Energy / Construction / Industrial Services About the Role We are seeking an experienced Senior Accountant to join a growing accounting and finance team su...
Date Posted: 08/27/2026 Recommended
-
Wind Turbine Technician - O&M
Houston, Texas
JOB TITLE: Wind Turbine Technician LOCATION: Various locations across the USA, 100% Travel. JOB TYPE: Contract, Project to Project. COMPENSATION: Pay based on experience. $140 Per Diem. PPE and free training. Truck (after MVR and if need it) with maint...
Date Posted: 07/14/2026 Recommended
-
HVAC Service Supervisor
Tempe, AZ
HVAC Service Supervisor Location: Phoenix, AZ Salary: $110,000–$130,000 per year (DOE) Job Type: Full-Time Position Summary We are seeking an experienced HVAC Service Supervisor to lead our residential and light commercial service team in the Phoenix m...
Date Posted: 07/21/2026 Recommended
-
Archaeological Field Technician
Houston, Texas
Archaeology Field Technician (Entry–Mid Level) Position Overview We are seeking motivated Archaeology Field Technicians to support cultural resource management (CRM) projects across multiple locations. This role involves hands-on archaeological fieldwo...
Date Posted: 08/12/2026 Recommended
-
Financial Controller
Houston, TX
Job Title: Financial Controller Location: Houston, TX Type: Direct Hire Compensation: $120,000.00 - $150,000.00 Work Model: Onsite Overview System One is seeking a Financial Controller to provide accounting leadership across its Client's portfolio of c...
Date Posted: 08/19/2026 Recommended
-
I&C Engineer
Houston, TX
Job Title: I&C Engineer Location: Houston Type: Contract Compensation: $58.00 (DOE) Contractor Work Model: Onsite – onsite Hours: 40 hours/week Security Clearance: System One is seeking an I&C Engineer to work in Houston, TX. The Control Engineer is to...
Date Posted: 06/03/2026 Recommended
-
Lab Technician
Houston, TX
Job Title: Lab Technician Location: Houston, TX Work Model: Onsite Hours: M-F 8am-5pm Compensation: $22.00/hr Type: 9-month contract, Potential for extension or conversion to permanent Responsibilities Testing of coatings. Evaluate, collect and record ...
Date Posted: 08/21/2026 Recommended