Business Analyst - Must have an Active TS/SCI clearance
First 60 days on-site then 2 days remote
6 month Contract to Permanent
Location: Suitland, MD

Responsibilities:

• Extroverted, High-energy, great communicator:
  • The BA will need to communicate with client's leadership regarding requirements and be able to (along with the PM) act as a liaison between leadership and the team
  • The BA will need a basic understanding of defining business systems, creating outlines and workflow diagrams, and presenting plans for accomplishing tasks
  • High energy and enthusiasm will help the team to function as a more cohesive unit
• Basic Understanding/Experience with Agile methodologies
  • Think of the three C’s:
    • Collaboration – The BA should feel comfortable discussing project requirements with high-level client's leadership and ensuring the team work together to complete tasks
    • Communication – The BA should be able to clearly communicate requirements with the team and make sure everyone understands the intent
    • Coordination – The BA (with the PM) needs to coordinate efforts and tap into the proper talent on the team to ensure the project/task is completed on time
  • Scrum Master training is a plus. Strategic planning, providing structure to the team, better integrating individual skills to projects and tasks, providing incremental feedback to promote progress, etc.
• Basic Data Analytics:
  • The client has a Business Intelligence site that tracks Help Desk statistics. The BA will be the first-line supervisor for the Help Desk, take those statistics and convert them to useful information for reports to the field. These reports track user data, Maritime Analytic Support System (MASS) user account numbers and trends, categories of support tickets, etc.
  • Working with the development team to test functional components of the MASS system, tracking and testing bug fixes and reporting status in Teams meetings 
• Other:
  • Basic SharePoint is a plus, nothing too heavy. Knowing simple design, uploading files and videos, linking sites to other sites, most things one could learn from an afternoon surfing YouTube.
  • Assisting the Tech Writer, if needed, to document any requirements
  • Project Management support tasks, i.e., compiling Monthly Progress Reports, Program Management Reviews to a wider client's audience, participating in meetings, etc.
• Collaborate with client's leadership on needs and priorities
• Collect and analyze helpdesk data, streamline operations:
  • Act as a liaison between the client and the Help Desk
  • Record and analyze helpdesk ticket metrics, track call volume, etc.…
  • Manage future MASS Helpdesk SharePoint site, post videos, etc.…
  • Be aware of MASS bug fixes and change request status
• Prepare Monthly Status Reports to the customer (include metrics pertaining to invoicing, schedule, technical progress, deliverable status, risk information related to the task, and up to date WBS)
• Prepare Periodic Monthly Reviews for a wider client's audience
• Send system outage reports to the field (initial within two hours of outage and a final report within 24 hours of outage resolution).
• Work with the Tech Writer to ensure timely submission of deliverables

• Bachelor's Degree or higher in Information Technology/Cyber Security or similar field.
• Minimum 2 years' experience.
• Knowledge of SharePoint is a plus
• Scrum Master training is a plus
• MS Office (specifically PowerPoint, Excel, Word)
• MS Project (nice to have, but not a deal-breaker)
• Familiar with Remedy IT Service Management System (nice to have, but not a deal-breaker)
• Basic business acumen
• Basic data analysis 
• Great analytical, critical thinking and problem-solving abilities.
• Superior presentation and negotiation skills.
• Strong management and organizational skills.
• Adaptable and capable of working in fast-paced environments.
• Excellent written and verbal communication skills.
• Must be able to work independently with little to no oversight

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, and MOUNTAIN, LTD., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.