Call Center / Customer Service IV
Nashville, TN
Experience: 0
Category: Customer Service
Contractor Work Model: Hybrid
Brand: System One
Job ID: 347961
Date Posted: 03/18/2026
Shortcut: http://jobs.systemone.com/aES23a
Job Title: Call Center / Customer Service IV
Location: Nashville, TN
Type: Contract
Compensation: $25/hour
Contractor Work Model: Hybrid
Hours: 7:00 AM – 5:00 PM CST, Monday – Friday (subject to change; overtime may be required)
Security Clearance: Not specified
Overview
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Responsibilities
- Act as the main point of contact for assigned customer accounts, managing the full order lifecycle from setup to delivery, including order entry, modifications, reporting, shipping, RMAs, debits, and credits.
- Serve as the single-point-of-contact for customers and cross-functional teams, ensuring clear communication and accurate documentation throughout the process.
- Research and resolve complex inquiries by conducting extensive research, understanding processes, systems, and practices; escalate issues when necessary.
- Maintain detailed and accurate records of all interactions in CRM and OMS systems.
- Prepare and distribute standard and customized reports, supporting process improvements and customer support initiatives.
- Work closely with team members to support departmental goals and participate in process improvement projects.
- Promote customer-facing tools such as online portals and provide value-added services to enhance customer satisfaction.
- Ensure data integrity across relevant systems by performing routine updates and audits.
- High School Diploma required; college or equivalent degree preferred.
- Minimum of 2 years customer service experience, with preference for supply chain or order management background.
- Proficiency in Microsoft Office Suite, especially MS Excel—candidates must demonstrate basic Excel knowledge prior to submission.
- Strong communication skills (written and verbal) with the ability to work independently and manage time effectively.
- Experience with CRM and Order Management Systems preferred.
- Ability to work in a hybrid environment—onsite at Nashville, TN Tuesdays and Wednesdays, with the flexibility to support overtime as needed.
- Must have a second monitor as this is a requirement for the role (laptop provided by Cummins).
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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