Customer Experience Manager
Branchburg, New Jersey
Experience: 0
Category: Customer Service
Brand: Joulé
Job ID: 311743
Date Posted: 04/17/2024
Shortcut: http://jobs.systemone.com/P3Z9j2
Title: Customer Experience Manager
Location: Branchburg, NJ
Schedule: Monday – Friday / 8am-430pm
Type: Direct Hire
Responsibilities:
- Plan, coordinate and control the activities of the customer experience team to maintain and enhance customer relationships and meet organizational and operations objectives.
- Manage and develop the customer experience team in The USA for all activities that are not associated with a sales manager.
- Supports Sales and Product Teams for data and reporting.
- Set standards of CXT across the team and lead a costumer centric approach
- Lead the team as one integrated team
- Develop the team: from administrative to proactive, customer focus
- Oversee the achievement and maintenance of agreed customer service levels and standard KPI’s
- Be in close contact with the sales leadership
- Collaborate with head quarter to prioritize and ensure Health business continuity globally as well as USA Food
- Create and implement standardize processes and procedures to the team related to the daily activities, within the systems we use (ERP, CRM, JDA): samples handling, questionnaires, complaints, CN, order to invoice handling
- Support Food division manager with sales, RFC and WP analysis and gap follow up
- Follow up service quality level
- Follow up on new projects/customers added into the team, keep the work balance across the team
- Follow up on some key strategic customers
- Executing customer communication activities (QA related notifications or marketing)
- Guiding the team in the event of a crisis to ensure support to our customers.
- Maintain high level of Customer centricity
- Service level provided for attributed customers
- Open order fulfilment, focus on Health and USA activities
- ERP/other systems process review and improvement
Requirements:
- Business / commercial education is a plus.
- Ideally up to 5 years of relevant experience, ideally in manufacturing
- Minimum of 3 years of team leading experience.
- Fluent in English and excellent written and verbal communication skills.
- Analytical mindset
- Service orientation
- Desire to work in an international, multicultural environment
- Experience with Microsoft, CRM/ERP software
- Sound conversation techniques
- Discipline to initiate first contact and to make the first step
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, and MOUNTAIN, LTD., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
-
Senior Lab Technician
Branchburg, NJ
Job Title: Senior Lab Technician Location: Branchburg, NJ Schedule: M-F 9-5 (flexible) Type: Contract, Potential for extension or conversion to permanent Overview The Oligonucleotide Development Group is seeking for an individual to work in a dynamic t...
Date Posted: 04/12/2024 Recommended
-
Customer Service Representative
Lakewood, NJ
Customer Service Representative Job Information: Location: Lakewood, NJ Hours: Monday-Friday 9:00am-5:00pm Direct-Hire Opportunity! Customer Service Representative Job Duties: Provide introductory information to prospective and new customers Ensure con...
Date Posted: 05/06/2024 Recommended
-
Key Account Executive
Hackensack, New Jersey
Key Account Executive Hackensack, NJ Salary, DOE Description: Handle inventory management for various customer accounts. Process orders from customers - coordinate inventory, allocation of inventory and handle shipping. Up-sell to clients. Work with th...
Date Posted: 05/13/2024 Recommended
-
Sales Order / Distribution Administrator
Orlando, FL
(USD)25/hr payrate to the worker What are the top 5 must haves from manager: • Experience dealing directly with customers Via email - candidate will be the face of Thales, will need to know outlook - keeping current with incoming email, customer experi...
Date Posted: 05/13/2024 Recommended
-
CRM Manager ( marketing / advertising )
New York, New York
Please send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: denis.potapenko@systemone.com for an immediate consideration. Make sure to include both the job title and locatio...
Date Posted: 05/14/2024 Recommended
-
CRM Manager ( marketing / advertising )
New York, New York
Please send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: denis.potapenko@systemone.com for an immediate consideration. Make sure to include both the job title and locatio...
Date Posted: 05/08/2024 Recommended
-
Marketing CRM Manager
New York, New York
Please send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: denis.potapenko@systemone.com for an immediate consideration. Make sure to include both the job title and locatio...
Date Posted: 05/14/2024 Recommended
-
Business Support Associate
Ewing , NJ
Business Support Associate Location: Ewing, NJ Duration: 6 months contract Shift/Schedule: Monday - Friday 8:30a - 4:30p, 30 minute unpaid lunch (37.5 hours) Summer hours (Memorial Day to Labor Day): Monday - Thurs 8:30a - 5:30p, 30 minute lunch, Frida...
Date Posted: 05/07/2024 Recommended
-
Assistant Manager of Marketing
Parsippany, New Jersey
Assistant Manager of Marketing PARSIPPANY, NJ 07054 Summary The Assistant Manager of Marketing works closely with the Marketing Manager, other firm leadership, outside vendors, and consultants to implement the marketing strategy of the firm. Essential ...
Date Posted: 04/16/2024 Recommended
-
Planner / Buyer
York, PA
We are seeking an experienced Planner / Buyer for a direct hire (permanent) role to join our client’s team, a leading automation manufacturing company in York, PA. This is a 100% onsite role (no option for hybrid or remote). Summary Responsible for pla...
Date Posted: 05/01/2024 Recommended
-
Associate Marketing Manager
Pittsburgh, Pennsylvania
POSITION TITLE: Associate Marketing Manager POSITION SUMMARY: The core responsibilities of this position will be primarily operational in nature, supporting photo shoot planning and brand experience events. RESPONSIBILITIES: Manage photo shoot contract...
Date Posted: 03/27/2024 Recommended
-
Manufacturing Systems Engineer
York, PA
Direct hire opportunity for an excellent company headquartered in York, PA. Systems Engineer Job Objective The System Engineer is the primary engineering resource for one or more concurrent system jobs. Duties include some project management of each jo...
Date Posted: 04/17/2024 Recommended
-
Production Manager
Cranbury, New Jersey
Title: Production Manager Location: Cranbury, NJ Schedule: Day Shift 6AM-4:30PM Type: Direct Hire Responsibilities: Responsible for planning, directing, and coordinating production floor activities, ensuring the safety of personnel, the quality, delive...
Date Posted: 04/24/2024 Recommended
-
Client Project Coordinator
Canton, Massachusetts
Client Project Coordinator Canton, MA Description: Utilize the sales and distribution model of SAP to enter and manage customer sales orders and purchase orders. Work closely with vendors to coordinate products for drop shipments. Coordinate materials ...
Date Posted: 04/30/2024 Recommended
-
Account Manager - Landscape Maintenance
Houston, Texas
Full-time opportunity with an accomplished full-service landscaping firm serving clients in Greater Houston, including River Oaks, Memorial, and West University. Please apply or email your resume directly to al.wolf@systemone.com. Full Job Description ...
Date Posted: 05/10/2024 Recommended