Customer Service Representative
Lakewood, New Jersey
Experience: 3
Education: High School
Category: Customer Service
Contractor Work Model: Onsite
Brand: System One
Compensation Range: 24.00 - 27.00 Per Hour
Job ID: 344058
Date Posted: 12/09/2025
Shortcut: http://jobs.systemone.com/Lkeg2G
Job Title: Customer Service Representative
Location: Lakewood, New Jersey
Type: Contract to Hire
Compensation: $24 - $27 hourly
Contractor Work Model: Onsite
Hours: 9 am to 5 pm, Monday - Friday
Job Duties:
- Handle high-volume inbound calls from COBRA members and employers, with a strong focus on clear, patient phone support
- Perform high-volume, accurate data entry for COBRA enrollments, terminations, changes, and payments
- Carefully review all entries against source documents to avoid errors and rework
- Support open enrollment by taking increased call volume and walking employees through their COBRA options
- Conduct simple phone or online demos for HR and employees on how to read COBRA notices, log in to the portal, complete elections, and make payments
- Document every call and action taken in the system with complete, clear notes
- Work closely with the COBRA team to resolve issues and keep members informed
- Strong phone skills and a professional, calm manner with callers
- Very strong data entry skills with high accuracy and attention to detail
- Comfortable working in multiple computer systems and screens at the same time
- Able to manage heavy call volume during open enrollment and other busy periods
- Comfortable leading short demos or group calls by phone or screen share
- Prior customer service or call center experience required; benefits, insurance, or medical office experience a plus
- Reliable, organized, and able to follow detailed procedures consistently
- Strong attendance and punctuality
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M1
Ref: #563-Joule Staffing - Toms River
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