Customer Support Agent
Raleigh, North Carolina
Experience: 3
Category: Information Technology
Brand: ALTA IT Services
Job ID: 321380
Date Posted: 06/12/2024
Shortcut: http://jobs.systemone.com/JpLPCi
Title: Customer Service Specialist I – Hybrid (on-site & remote)
Location: Raleigh, NC - 2 days/month in office, and the rest of the days are Remote
Status: US Citizens OR Green Card Holders are required, per client requirements
Compensation: $15.00/hr USD w2 for the first 90 days, then base salary range of $31,200 –$32,240/yr USD.
For immediate consideration:
please contact the hiring team directly via text:
Ms. Aafia Jaliawala – Sr Technical Recruiter
Cell: 980-406-4295
Email: ajaliawala@altaits.com
Job Description
The individual will provide support to a fortune 100 company in the federal space. This is a great entry-level opportunity to put on your resume.
Provide client assistance and problem resolution to a wide variety of NC Medicaid providers supported by a multi-customer contact or help desk environment. Responds to providers and recipient calls, providing a single point of contact for report problems, make inquires and obtaining guidance about any or all services provided by the service center.
USC/Greencard
Hybrid - 2 days a month in office
Pay $15/HR
Essential Job Functions
• Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
• Places outbound customer service or customer satisfaction calls, as required by client.
• Completes call guides; gathers and verifies required information.
• Attends telephone skills and program information training sessions; adheres to established levels of service.
• Adheres to established customer service and documentation standards within required time frames.
• Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
• Performs clerical or administrative duties as assigned.
Basic Qualifications
• High school diploma or G.E.D.
• Zero or more years of customer service or other telephone experience
•Experience working with fax machines, computer software, and telephone technology
Embark on a rewarding career with us where your skills in customer service will make a significant impact.
Apply now to join a professional team dedicated to excellence and customer satisfaction.
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, and MOUNTAIN, LTD., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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