Desktop Support
Vienna , VA
Experience: 0
Category: Information Technology
Contractor Work Model: Onsite
Brand: System One
Job ID: 382359
Date Posted: 10/23/2026
Shortcut: http://jobs.systemone.com/mHXfm8
Title: Desktop Support
Location: Vienna, VA (Onsite, Mon-Fri)
Pay Rate: Open to W2
Position Type: Contract
Candidates must be able to pass both a credit and criminal background check.
Description:
Interpersonal/Communication:
• Excellent communication skills
• Excellent customer service skills
• Professional presence and maturity
• Detail-oriented
• Ability to work well with other team members
• Comfortable and adaptable in a fast-paced environment
• Ability to follow and adhere to standard operating procedures
Technical Knowledge/Skills:
• Ability to diagnose and resolve hardware and software issues for end users
• Basic networking knowledge (IP, DNS)
• Basic cybersecurity knowledge (MFA, phishing)
• Ticketing system experience (ServiceNow)
Experience:
• Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
• Experience with troubleshooting issues on Microsoft Windows 11 operating systems
• Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)
Nice to haves:
• CompTIA A+ Certification
• Microsoft 365 Certified: Fundamentals Certification
• Experience using ConnectWise Remote Support Software
• Experience using CyberArk Workforce Password Management Software
• Experience troubleshooting Citrix VDIs
* Experience Level: 1-5 yrs
Ref: #851-Rockville-S1
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⚠️ Protecting Job Seekers from Identity Scams
At System One, your privacy and security are important to us. As job-related scams continue to target job seekers, we want to help you recognize and avoid common recruitment fraud. Identity theft scams often involve individuals, also known as "scammers," posing as recruiters or employers to obtain sensitive personal information, such as Social Security numbers, bank account details, or copies of driver’s licenses, with the goal of stealing identities, accessing financial accounts, or creating fraudulent accounts in a victim’s name.