Director of Service - Commercial MEP Systems

Pittsburgh, PA

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Type: Direct-Hire

Experience: 8

Category: Construction

Contractor Work Model: Onsite

Brand: System One

Compensation Range: 100000.00 - 150000.00

Job ID: 346163

Date Posted: 05/19/2026

Shortcut: http://jobs.systemone.com/dHnfUp


Our client, a leading mechanical contracting organization, is seeking an experienced Director of Service to oversee all commercial and industrial HVAC and Plumbing service operations, including maintenance, warranty, repair, and service-related projects in the Pittsburgh, PA market. This is a strategic leadership role with direct influence on operational performance, customer relationships, and long-term service growth.

What You’ll Lead
  • Mentor and manage service managers, supervisors, and field service teams
  • Set performance goals and champion a culture of safety, accountability, and continuous improvement
  • Oversee scheduling, dispatch, field execution, and timely service and warranty delivery
  • Develop and implement service policies, procedures, and best practices
  • Collaborate closely with construction, project management, and sales teams to ensure seamless operations
  • Build strong client relationships and act as the senior escalation point for service issues
  • Monitor service performance metrics and customer satisfaction data
Business & Operational Ownership
  • Manage the service department budget and drive profitability
  • Track margins, cost controls, forecasts, and performance analytics
  • Identify opportunities for service line growth, upselling, and recurring revenue
  • Ensure regulatory compliance, safety standards, warranty controls, and risk mitigation
  • Lead continuous quality improvement initiatives
Strategic Impact
  • Develop long-term service strategies aligned with organizational goals
  • Evaluate and implement technologies and tools that increase operational efficiency
  • Analyze market trends and recommend new or improved service offerings
Required Qualifications:
  • Bachelor’s degree in Construction Management, Engineering, Business, or related field — or equivalent experience
  • 8–12 years in construction or service operations, with 5+ years in leadership
  • Strong knowledge of service, maintenance, and warranty operations
  • Proven ability to manage teams, budgets, and complex workflows
  • Excellent leadership, communication, and problem-solving skills
  • Experience in commercial construction or specialty trades (HVAC, Plumbing)
Preferred Qualifications:
  • Familiarity with service management software and ERP systems
  • Certifications such as PMP or CCM
Additional Requirements
  • Ability to visit job sites as needed
  • Occasional standing, walking, or lifting on construction sites
  • Valid driver’s license and ability to travel locally or regionally
Key Competencies
  • Strategic Thinking
  • Customer-Focused Leadership
  • Financial & Operational Acumen
  • Conflict Resolution
  • Team Development & Performance Management

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