Dynatrace Observability Engineer/Architect
Per Client Relationship U.S. Citizenship or Green card Required
100% Remote
Contract to Hire Permanent
Work Based in Owings Mills, MD
Applicants must reside in one of the following states- Maryland, VA, DC, West Virginia, Pennsylvania, Delaware, NY, NJ, North Carolina, Florida, Texas.

***DQL Scripting experience Required***

Licenses/Certifications
DYNATRACE CERTIFICATION REQUIRED

The Dynatrace Observability Engineer/Architect is talented and passionate about Observability and will be responsible for designing and implementing observability solutions that enable proactive and efficient monitoring, alerting, and troubleshooting of complex systems, applications, and critical business processes. The successful applicant will have significant experience with Observability, Dynatrace SaaS, APM, DQL, logs on Grail, and dashboarding of Critical Business Processes (preferably with Dynatrace Business Events).

ESSENTIAL FUNCTIONS:
• Decomposing business processes into observability requirements
• Develop dashboards for critical business processes leveraging Dynatrace dashboards and/or Dynatrace Business Events on SaaS
• Define and implement the observability strategy and roadmap, aligned with the business objectives and the IT architecture vision.
• Design and develop observability solutions using industry best practices and standards
• Provide technical leadership and guidance to the performance monitoring engineers, ensuring the quality and consistency of the observability solutions. This is while executing hands-on and having responsibility for delivery.
• Collaborate with the business partners and IT stakeholders, such as application owners, developers, operations, security, and governance teams, to understand their observability needs and requirements, and provide them with the appropriate solutions and tools.
• Evaluate and recommend new and emerging observability technologies and tools and conduct proof of concepts and pilots to assess their feasibility and value.
• Establish and enforce observability standards, policies, and best practices across the enterprise, and ensure compliance with the regulatory and security requirements.
• Provide observability training, coaching, and mentoring to the IT staff, and promote the observability culture and mindset across the organization.
• Analyze and report on the observability metrics and KPIs and identify opportunities for improvement and optimization.

Education Level:
Bachelor's Degree in Information Technology or Computer Science is required
In lieu of a bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience:
8 years proven success overseeing the design, development, and implementation of software systems and applications.

Preferred Qualifications
• Education - Bachelor of Science or Engineering (or equivalent work experience) At least 10 years of experience in IT, with at least 5 years of experience in observability, monitoring, or related domains.
• Deep expertise and hands-on experience in observability and monitoring technologies and tools, such as Dynatrace, Splunk, and SolarWinds
• 3+ years experience leveraging Dynatrace SaaS, DQL, and Logs on Grail
• Strong knowledge and experience in cloud-based architecture, especially Azure. Azure Solutions Architect certification would be a definite plus.
• Expert in developing monitoring dashboards
• Experienced at developing Dynatrace dashboards for business processes, preferably leveraging Dynatrace Business Events
• Experience in designing and implementing observability solutions for complex, distributed, systems and applications.
• Must have strong automation/scripting skills
• Expertise in enterprise architecture and familiarity with key design patterns and paradigms.
• Experience in working with DevOps, CI/CD, and agile methodologies.
• Excellent communication, collaboration, and problem-solving skills.
• Proficient in developing and maintaining technical documentation, runbooks, and procedures
• Ability to work independently and as part of a team.




 

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, and MOUNTAIN, LTD., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.