Help Desk Lead (TS/SCI clearance)
Quantico, Virginia
Experience: 5
Category: Information Technology
Contractor Work Model: Onsite
Brand: System One
Job ID: 346258
Date Posted: 02/13/2026
Shortcut: http://jobs.systemone.com/9x4SUO
Help Desk Lead
Quantico, Virginia - Onsite
Security Clearance: Active TS/SCI
Major Duties & Responsibilities:
- Serve as the primary point of contact for end users to provide ongoing support, monitoring, and life cycle management of incident tickets.
- Provide service desk customer support for all AFOSI computer networks and systems with an emphasis on customer services and call/ticket resolution.
- Deliver comprehensive, end-to-end customer IT support to include transitioning, operating, maintaining, tracking, restoring, protecting, and backups.
- Resolve customers’ administrative and technical communications problems and install, configure, and operate client/server devices.
- Document all troubleshooting and customer interaction in the ITSM system.
- Recognize application and technical problem trends and provide mitigation plans to avoid future occurrence.
- Notify customers when there is a change in ticket status or priority or when necessary to ensure good customer service.
- Support password resets, imaging of workstations, run cables from the user workstation to the LAN/Unified Communications Center junction box, coordinate with the Navy on trouble ticket issues to include VoIP phones.
- Monitor tickets for trends and patterns indicating a significant outage or event and ensure affected customers are notified early and updated regularly.
- Perform the installation of equipment, connection of peripherals, and the installing/deleting of client level software and ensure all documentation is in accordance with AF and DoD policies, guidance, and directives.
- Implement client workstation software patches, security fixes, and service releases according to local instructions.
- Ensure immediate attention and support is provided to the AFOSI Top Four (executive tickets/issues).
- Provide administration of user account creations/deletions, configuring devices, device policy creation/management, troubleshooting/resolving problems users have with their devices, and issuing new/replacement hardware.
- Support customer requests and troubleshoot including administrative and technical assistance for all aspects and types of workstations, mobile devices, VPN, laptops, and tier one (1) troubleshooting of VTC/Global Video System (GVS) issues prior to escalation.
Qualifications:
- 5 years experience in the IT field including at least 3 years supporting service desk operations and customer support functions.
- Must be certified at IAT Level II (Security+ or other certification satisfying DoD 8570 certification requirements).
- ITIL certification desired.
- Experience managing ticket resolution ITSM, such as ServiceNow.
- Experience imaging of workstations.
- Experience with mobile device management, issuing devices, administering accounts, and troubleshooting mobile devices.
- Experience with iPhone mobile devices and Purebred software for mobile device management.
- Experience with Intune devices and Intune software on mobile devices.
- Must be able to provide courteous, timely and professional treatment of all customers when a problem is reported through necessary troubleshooting, elevations, collaboration and resolution.
- Must have outstanding customer service and communications skills and ability to interact professionally within all levels of an organization.
- Must be a US citizen and hold a current Top Secret clearance with SCI access (TS/SCI).
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M1
#LI-VH1
#DI-VH1
Ref: #851-Rockville-S1
-
Database Administrator (TS/SCI clearance)
Quantico, Virginia
Database Administrator Location: On-site in Quantico, Virginia Security Clearance: Top Secret clearance with SCI access or eligibility (TS/SCI). Major Duties & Responsibilities: Install, manage, and maintain database management systems (DBMS) such as M...
Date Posted: 02/13/2026 Recommended
-
Cyber Security Specialist (TS/SCI clearance)
Quantico, Virginia
Cyber Security Specialist Quantico, VA - onsite Security Clearance: Active TS/SCI is required Must be IAT level III certified Major Duties & Responsibilities: Assist in building, coordinating, maintaining, changing, and updating, the RMF A&A packages f...
Date Posted: 02/13/2026 Recommended
-
IT Service Desk Manager
Richland, Washington
Job Title: IT Service Desk Manager Location: Richland, WA Type: Contract to Hire Compensation: $30 hourly Contractor Work Model: Onsite Job Description: - The IT Specialist will provide exceptional technical support to end users on various technical is...
Date Posted: 02/19/2026 Recommended
-
Tier 1/2 Service Desk Support
Arlington, VA
Job Title: Service Desk Analyst- (Tier 1/Tier 2) Location: Arlington Va Compensation: 20-27hr W2 Contractor Work Model: onsite If interested reach out directly to kimberly.spicer@systemone.com Job Description: Role and responsibilities: The analyst wil...
Date Posted: 02/17/2026 Recommended
-
Technical Support Analyst II
Tulsa , Oklahoma
Overview We are seeking a skilled and customer-focused Technical Support Analyst II to provide advanced technical support to end-users. This role serves as the escalation point for complex issues that cannot be resolved at the Tier I level. The ideal c...
Date Posted: 02/19/2026 Recommended
-
Service Desk Coordinator
Merrifield, VA
Job Title: Service Desk Coordinator Location: FT Onsite in Vienna, VA Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Job Description: o Tier 1 or Tier 2 diagnostics and troubleshooting experience with hardware and software ...
Date Posted: 02/11/2026 Recommended
-
Test Technician
Hagerstown, Maryland
Job Title: Test Technician Location: Hagerstown, Maryland Type: Contract To Hire Compensation: $24 - $24 hourly Contractor Work Model: Onsite Hours: M-F 7am-3:30pm Main Accountabilities Core purpose: This is a classification performing skilled, repair ...
Date Posted: 12/17/2025 Recommended
-
Test Technician
Baltimore, Maryland
Job Title: Test Technician Location: Baltimore, Maryland Type: Contract To Hire Compensation: $24 - $24 hourly Contractor Work Model: Onsite Main Accountabilities Core purpose: This is a classification performing skilled, repair and modification on all...
Date Posted: 02/13/2026 Recommended
-
Production and Special Projects Supervisor (Desktop Deployment Supervisor)
Alexandria, VA
Production and Special Projects Supervisor (Desktop Deployment Supervisor) United States Citizenship Required Requires Top Secret Clearance; Secret Clearance may be upgraded to TS. Onsite - Alexandria, VA 6 months Contract to Hire Hourly Rate during co...
Date Posted: 12/12/2025 Recommended
-
Engineering Electronics Technician - 100% Travel
Dallas, Texas
Engineering Electronics Technician 100% Travel System One is seeking 4 traveling Engineering Electronics Technicians to support telecommunications and FAA site infrastructure projects by preparing sites for rack installations, running power and fiber c...
Date Posted: 02/18/2026 Recommended
-
IT Asset Management (Hardware) Analyst
Golden, Colorado
Job Title: IT Asset Management (Hardware) Analyst Location: Golden, Colorado Type: Contract, ongoing Compensation: $20-25/HR Contractor Work Model: Hybrid System One is seeking an IT Asset Management (Hardware) Analyst in Golden, Colorado. Join this gr...
Date Posted: 02/06/2026 Recommended
-
Inside Sales Engineer
Tulsa, OK
System One is working with a local company searching for an Inside Sales Engineer Location: Tulsa, OK This is a direct-hire, full-time opportunity. We are seeking a candidate with strong job stability and a technical background, ideally with a degree i...
Date Posted: 02/05/2026 Recommended
-
Resident Sales Associate (Inside Sales)
Jersey City, New Jersey
Job Title: Resident Sales Advisor Location: Jersey City, NJ Hours / Schedule: 9AM – 5PM OR 10AM – 6PM (Monday – Friday); Onsite Type: Direct Hire Compensation: $70,000 annually + commission (5% New Clients / 4% Recurring and Dormant Orders) This compan...
Date Posted: 01/20/2026 Recommended
-
Cyber Operations Specialist III
Springfield, Virginia
Job Title: Cyber Operations Specialist III Location: Springfield, Virginia - Onsite Type: Contract To Hire Clearance: TS/SCI Hours: Monday – Friday 2 PM-10 PM Contact: Cdinnocenti@altaits.com WHAT YOU’LL GET TO DO: Provide cyber threat intelligence ser...
Date Posted: 01/28/2026 Recommended
-
Customer Onboarding Specialist
Naples, FL
Position Tittle: Onboarding Specialist Duration: Contract to Hire Work Location: Naples, FL Work Mode: Hybrid (3 days in office, 2 remotes) MONDAYS ARE ALWAYS IN OFFICE Years of Experience: 3+ years applicable experience required overall Industry backg...
Date Posted: 01/14/2026 Recommended
-
High Speed Guard Engineer
Springfield, VA
Job Title: High Speed Guard Engineer Location: Springfield, VA Type: Contract To Hire Contractor Work Model: Onsite Security Clearance: Active TS/SCI High Speed Guard Engineer to support the implementation and administration of Everfox High Speed Guard...
Date Posted: 12/04/2025 Recommended
-
Medical Front Desk Representative
Tulsa, OK
Job Title: Medical Front Desk Representative Location: Tulsa, OK Pay: $17–$18/hour Job Type: Contract-to-Hire Schedule: Full-Time | Onsite System One is currently hiring a Medical Front Desk Representative for a mid-size specialty clinic in Tulsa. Posi...
Date Posted: 02/18/2026 Recommended
-
Wind Turbine GE LOTO Technician
Houston, Texas
Job Title Wind Turbine GE (LOTO) Technician Pay Rate Based on experience, Per Diem, Truck and PPE provided Location: Various locations across the USA (100% Travel) Summary System One is currently hiring GE LOTO certified wind technicians. This position...
Date Posted: 02/10/2026 Recommended
-
Service Engineer - Power Division
Broken Arrow, OK
Service Engineer Job Description Provide solutions for any burner or related equipment problems that may arise in the field with little to no supervision Communicate professionally and effectively with personnel including plant managers, skilled labor,...
Date Posted: 01/22/2026 Recommended
-
IT Support Specialist
Miami, Florida
Job Title: IT Support Specialist Location: Miami, Florida Type: Contract to Hire Contractor Work Model: Onsite IT Endpoint Analyst Under limited direct supervision, provides technical support for the installation, repair, and maintenance of personal en...
Date Posted: 02/20/2026 Recommended
-
Digital Network Exploitation Analyst
Annapolis Junction, Maryland
Title: Digital Network Exploitation Analyst Clearance: TS/SCI CI Poly Location: On-site Annapolis Junction, MD Contact: Cdinnocenti@altaits.com This role offers a unique opportunity to support mission-driven operations in a dynamic, fast-paced environm...
Date Posted: 01/28/2026 Recommended
-
EMC Laboratory Supervisor
Shelby, North Carolina
Job Title: EMC LABORATORY SUPERVISOR Location: Knoxville, TN (Relocation Required) Work Model: Onsite System One is actively recruiting for an EMC LABORATORY SUPERVISOR for a permanent position located in Knoxville, Tennessee. This position will suppor...
Date Posted: 01/12/2026 Recommended
-
EMC Laboratory Supervisor
Atlanta , Georgia
Job Title: EMC LABORATORY SUPERVISOR Location: Knoxville, TN (Relocation Required) Work Model: Onsite System One is actively recruiting for an EMC LABORATORY SUPERVISOR for a permanent position located in Knoxville, Tennessee. This position will suppor...
Date Posted: 01/12/2026 Recommended
-
System Administrator Lead
McLean , Virginia
Job Title: System Administrator Lead Location: Arlington, Virginia Type: Contract To Hire Contractor Work Model: Onsite Security Clearance: Top Secret w/ SCI eligibility Duties and Responsibilities: Leads a team of system administrators responsible for...
Date Posted: 12/04/2025 Recommended
-
Elastic Engineer
Herndon, VA
Elastic Engineer Direct Hire On-Site, Dulles, VA (Herndon, VA) Salary: $140,000 annually, plus benefits Federal End Customer Minimum Active Secret clearance with TS eligibility System One IT is staffing a direct-hire opening for an Elastic Engineer to ...
Date Posted: 01/06/2026 Recommended
-
EMC Laboratory Supervisor
Knoxville, TN
System One is actively seeking an EMC LABORATORY SUPERVISOR for a permanent position located in Knoxville, Tennessee. This position will support our client, a leading nuclear engineering services company headquartered in Knoxville, Tennessee with a wor...
Date Posted: 01/29/2026 Recommended
-
BI Systems Engineer
Quantico,, Virginia
Job Title: BI Systems Engineer Location: Quantico, Virginia - Onsite full-time Type: Contract to Hire Security Clearance: Top Secret SCI Contact: Crystal.dinnocenti@systemone.com MAJOR DUTIES & RESPONSIBILITIES: Assist with customer requirements for IB...
Date Posted: 02/12/2026 Recommended
-
Functional Oracle Fusion HCM Consultant
Ashburn, Virginia
Oracle HCM Consultant Location: Onsite 5 days/week in Falls Church, CA Position Type: 1 Year Contract with Opportunity to extend Pay Rate: Open to W2 and C2C Candidates must be eligible to work in the US (Visa Holders Accepted) Requirements As an HCM C...
Date Posted: 01/21/2026 Recommended
-
Customer Service Representative & Preventive Maintenance (PM) Sales
Hackettstown, NJ
Job Title: Customer Service Representative & Preventive Maintenance (PM) Sales Location: Hackettstown, NJ Type: Contract To Hire Compensation: $20 - $23 annually Contractor Work Model: Onsite Hours: 8:30 AM- 5 PM Responsibilities: The primary responsib...
Date Posted: 02/19/2026 Recommended
-
Systems Engineer II
Tulsa, Oklahoma
Job Title: Systems Engineer II Location: Tulsa, Oklahoma Type: Direct Hire Compensation: $80000 - $95000 annually Contractor Work Model: Onsite JOB DESCRIPTION PRIMARY FUNCTION The Systems Engineer II will perform under the direction of the Engineering...
Date Posted: 02/09/2026 Recommended