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Hiring: Merchant Services / POS Support Specialist – Naples

Naples, FL

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Type: Contract

Experience: 0

Category: Information Technology

Contractor Work Model: Hybrid

Brand: System One

Job ID: 345929

Date Posted: 02/05/2026

Shortcut: http://jobs.systemone.com/Z4PSyZ



Interested candidates please email their resume to Tanika.virmani@systemone.com with below details.

Work authorization status
current location
availability
compensation details.
Can you work onsite from Day 1 ?

Please reference the specific job title and job location in your email.

Merchant Services Specialist
Onsite 3 days/week – Naples, FL
Contract (Right to Hire)

Must Have Skills

  • Merchant Services / POS environment experience
  • Strong data entry skills with high attention to detail
  • Strong customer service experience (heavy phone + email communication
  • Comfortable working in a fast-paced environment with shifting priorities and deadline
  • Proficiency with CRM tools, ticketing systems, and documentation standard
  • Solid Microsoft Office skill foundation
  • Experience/Desire to contribute beyond immediate job responsibilitie
  • Ability to manage multiple service tickets, accounts, and onboarding activities simultaneously
Nice to Have
  • Strong understanding of POS systems, payment processing flow, and connected hardware (iPads, printers, PAX devices, KDS, network equipment)
  • Ability to troubleshoot hardware, software, and basic network issues
  • Experience in hospitality, retail, or restaurant environments
  • Experience in software onboarding, technical support, or customer success roles
Industry Preference
  • Merchant Services / Payment Processing industry experience required
  • Former processing company / ISO / Card Issuer background highly preferred:
    Fiserv, WorldPay, Heartland, TSYS, Kurv, Maverick, Merchant Industry, CGI, or similar
Key Responsibilities
  • Perform all duties listed in the Roles & Responsibilities section of the JD
  • Support Merchant Services onboarding activities for new and existing accounts
  • Manage service tickets, merchant accounts, and internal reporting systems
  • Maintain accurate client demographic data and documentation
  • Respond to calls, emails, faxes, and queue-based work orders within SLA timelines
  • Communicate with merchants, partners, agents, and internal teams via phone and email
  • Identify opportunities to improve internal onboarding and service processes
  • Resolve merchant issues under tight timelines with strong problem-solving skills
  • Perform high-volume data entry with accuracy and confidentiality
#DI-CB2
#M1
Ref: #404-IT Pittsburgh

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