Imaging Technician
Leesburg, VA
Experience: 0
Category: Information Technology
Contractor Work Model: Onsite
Brand: System One
Job ID: 349654
Date Posted: 04/23/2026
Shortcut: http://jobs.systemone.com/PkIeYR
Job Title: Imaging Technician
Location: Leesburg, VA
Type: Contract
Contractor Work Model: Onsite – onsite
Responsibilities
- Perform full clean-image Windows 11 reimaging of laptops and desktops using client-provided images, tools, and procedures in an SCCM-based enterprise deployment environment.
- Conduct deskside pickup and return of end-user devices in accordance with booking, handoff, and return-to-service procedures.
- Complete manual user-data backup to approved locations prior to reimaging, including OneDrive and network-share backup steps as directed, and verify backup completion before device processing.
- Initiate and monitor SCCM imaging workflows; confirm successful completion of automated driver and BIOS steps; and perform post-image validation prior to return-to-service.
- Reinstall, configure, and validate required non-standard, licensed, and specialty applications; coordinate with designated client technical contacts when license keys, activation codes, or elevated access are required.
- Restore local data and remediate missing drivers or application issues after imaging as needed within technician-level scope.
- Issue, collect, wipe, and reimage loaner laptops between user assignments and maintain accurate loaner-tracking records.
- Complete pickup checklists, handoff forms, return-to-service checklists, employee sign-offs, scanned documentation, and required status updates in ServiceNow or other designated tracking systems.
- Perform basic functional testing, including network, Wi-Fi, internet, peripherals, and core application validation at handoff.
- Maintain high first-pass quality, minimize post-deployment rework, and support timely completion of assigned device volumes across multiple client sites.
- Support limited night, weekend, or after-hours work when required for selected devices, restricted-access environments, or operationally constrained work windows.
- Comply with all badging, security, confidentiality, access-control, and onsite conduct requirements.
Requirements
- 3+ years of experience in enterprise desktop support, hardware refresh, endpoint deployment, imaging, migration, or field services required.
- Hands-on experience with Windows laptop/desktop imaging and post-build support in an enterprise environment; direct SCCM/MECM imaging or task-sequence experience is strongly preferred.
- Demonstrated experience performing user-data backup, application reinstall and validation, local data restore, and technician-level remediation after imaging or refresh events.
- Experience working within structured SOPs, checklists, ticketing systems, and documentation-heavy workflows with a high degree of accuracy.
- Strong end-user support skills, including deskside communication, device handoff, expectation setting, and professional issue resolution.
- Ability to manage multiple devices and priorities in a high-volume rollout environment while maintaining quality and timeliness.
- Ability and willingness to work full-time onsite and travel locally between project locations in Washington, DC and Northern Virginia as needed.
- Ability and willingness to support limited night, weekend, or after-hours work when required by device type, access restrictions, or operational windows.
- Ability to obtain and maintain required badges, proximity cards, and NDA/security compliance for controlled-access client facilities.
- Strong written and verbal communication skills, strong follow-through, and dependable attendance.
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