Job Title: Sr. Infrastructure Engineer
Location: Phoenix, AZ
Duration : 6 plus months

Job Summary:
Install, configure, and support an organizations local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system.

Job Responsibilities:
• Direct staff to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Review and approve the planning and implementation of network security measures to protect data, software, and hardware.
• Review and approve the design, configuration and testing of computer hardware, networking software and operating system software.
• Monitor network performance to determine whether adjustments need to be made, and counsel organization on where changes will need to be made in the future.
• Present system flow diagrams to organization and review and approve systems procedures.
• Supervise systems implementation.
• Supervise and assist in computer networking and computer operation functions

Skills:
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Strong ability to work independently and manage ones time.
• Strong ability to identify, interpret and evaluate system and network requirements.
• Strong knowledge of networking computer hardware and software

Education/Experience:
• High School Degree and Bachelors degree in data processing /related field or equivalent work experience required.
• 6-8 years experience required

Key responsibilities:
1. Serve as Lead Engineer, responsible for operational oversight, maintenance, and administration of IPC and Verint Call Recording systems, and ensuring redundancy, fault tolerance, and data integrity are fully operational.
2. Lead system upgrades and migrations.
3. Demonstrate mastery in troubleshooting and resolving technical issues related to Verint solutions, provide expert-level guidance to other team members, and serve as escalation point for peers, traders, and external business units.
4. Lead collaborative working sessions with cross-functional teams to improve system performance.
5. Independently perform routine system checks to ensure peak performance in the environment.
6. Through extensive prior experience, identify deficiencies in environment configuration and make recommendations to management for design and architecture improvements to further system reliability.
7. Develop, implement, and document best practices for system maintenance and operation.

Must have technical skills/experience:
IPC or Verint Call Recording systems
Proficient in system troubleshooting and problem resolution.
Strong understanding of telecommunication and VoIP systems.

If you are interested in this role and match the skills, please apply to the job and one of our team members will get in touch with you.

 

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, and MOUNTAIN, LTD., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.