NOC Technician I

Longview , TX

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Type: Contract

Experience: 0

Education: Hourly

Category: Administrative & Clerical

Brand: Mountain Ltd.

Standard Hours: YES

Job ID: 98232

Date Posted: 10/28/2026

Shortcut: http://jobs.systemone.com/zBQeg3


MOUNTAIN, Ltd is seeking a NOC Technician! This position will report to either the Longview TX office or the Charlotte, NC office. 

JOB PURPOSE:  Reporting directly to the NOC Manager/Supervisors, the NOC Technician will be responsible for level 1 troubleshooting directly with customers, field technicians, carrier service providers and escalate to NOC Engineers, as necessary.

REPONSIBLITIES:

  • Monitor all of company’s network services and devices in a 24/7 environment.

  • Troubleshoot network (Data & Voice) incidents in a timely fashion

  • Prioritize network issues by severity levels and escalate to NOC Engineers/Management as necessary

  • Resolve customer incidents via Phone or Email

  • Maintain status updates to internal and external customers until incidents are resolved

  • Provide accurate documentation for each incident

  • Perform various steps to verify trouble status and coordinate with Field Operations

  • Adhere to SLA and MTTR policy’s and standards.

SKILLS / QUALIFICATIONS:

  • Must have good customer service and organizational skills

  • Networking experience in a NOC or Enterprise support role

  • Experience with LAN/WAN technologies in an IT environment

  • Experience with network monitoring tools

  • Must have experience with Voice, Data, Microwave

  • Experience with telnet, SSH, RDP, and CLI interfaces

  • Able to work in a high stress environment, as a team player and at times with no supervision

  • Willing to be part of the main support during natural disasters

  • Strong analytical thinker to gather information and prioritize severity levels

  • Willingness to learn new technologies with minimal management

EDUCATION / CERTIFICATIONS:

  • High school or equivalent; BA/BS preferred

  • 3 or more years of hands-on experience in a related field preferred


Shape the future. Summit success.
Join our team and become part of a legacy that has been at the forefront of engineering excellence since 1979.

#M4 

 

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