Patient Engagement Specialist

Durham, NC

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Type: Contract

Experience: 0

Category: Scientific & Clinical

Contractor Work Model: Remote

Brand: Joulé

Compensation Range: 22.00 - 25.00 Per Hour

Job ID: 344053

Date Posted: 12/09/2025

Shortcut: http://jobs.systemone.com/0ggPAB


Title: Patient Engagement Specialist
Location: 100% remote - EST time zone
Duration: 4 month contract, full-time hours
Pay Rate: $20-24/hour depending on experience
Start Date:  ASAP


Responsibilities:
• Be familiar with the purpose, telephone source document, goals/timelines and scheduling for all applicable trials
• Review volunteer’s, current medications, and study status and compliance with the protocol per the source document.
• Conduct telephone calls per protocol as directed for protocol specified visits completing source
• Use clinical trial management system and study specific telephone screening scripts to:
• Review and update volunteer information
• Take a careful history, reviewing volunteer’s pertinent medical history
• Review volunteer’s current medications to determine if any changes since last visit.
• Schedule and reschedule appointments as directed
• Escalate clinical questions to appropriate individuals as needed
• Learn the medication categories that may be excluded in each protocol.
• Stay abreast of protocol amendments and how they affect phone calls
• Work with Study Coordinators to achieve goals and deadlines for each study
• Additional duties and projects as assigned

Qualifications:
• High school diploma, some college preferred.
• Ability to learn clinical trial management software and eSource technology.
• Medical background or familiarity with medical terminology
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and to delegate them when appropriate.

Ref: #568-Clinical

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