Application Workflow Subject Matter Expert (OpenText AppWorks / Content Server)

Location: National Capital Region (Hybrid/Remote with local travel as needed)
Employment Type: Full-Time, W-2
Salary Range: $124,000 - $150,000
Target Start Date: December 2026

Overview

Our client is seeking an experienced Application Workflow Subject Matter Expert to support a large-scale federal healthcare Enterprise Content Management (ECM) environment. This individual will serve as a technical leader and trusted advisor for workflow automation, business process management, and enterprise content management solutions built on the OpenText platform.

The ideal candidate will possess deep expertise in OpenText AppWorks, Content Server, and enterprise workflow design, with a strong background supporting healthcare, federal government, or other highly regulated environments.

This position offers the opportunity to support mission-critical healthcare systems, enterprise workflow modernization, content management innovation, and digital transformation initiatives.

Responsibilities

• Analyze business and workflow requirements and provide recommendations leveraging OpenText AppWorks and Content Server capabilities.
• Serve as a Subject Matter Expert (SME) for Enterprise Content Management (ECM) and Business Process Management (BPM) solutions.
• Advise stakeholders on platform capabilities, enhancements, upgrades, and modernization initiatives.
• Support the design and implementation of workflow solutions while minimizing custom development whenever possible.
• Review and validate solution designs for security, records management, scalability, performance, and operational impact.
• Develop level-of-effort estimates for new workflows, enhancements, and modernization initiatives.
• Collaborate with architects, developers, analysts, testers, and cybersecurity teams throughout the software development lifecycle.
• Provide technical leadership, mentorship, and guidance to development and configuration teams.
• Participate in Agile planning, sprint reviews, release planning, and production deployments.
• Support enterprise workflow modernization and digital transformation efforts across large-scale healthcare systems.

Required Qualifications

Education

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical discipline.

Experience

• 10+ years of experience supporting Health IT and/or Enterprise Content Management initiatives.
• 5+ years of experience working with Enterprise Content Management (ECM) and Business Process Management (BPM) platforms.
• Experience implementing and supporting workflow-driven enterprise applications.
• Experience working within Agile software development environments.
• Experience supporting workflow automation, business process optimization, and enterprise application modernization projects.

Certifications

• Current CompTIA Security+ certification or equivalent DoD-approved IAT Level II certification.

Additional Requirements

• U.S. Citizenship required.
• Ability to obtain and maintain required federal access credentials.
• Willingness to reside within or relocate to the National Capital Region.
• Ability to support hybrid work requirements and occasional local travel.

Preferred Qualifications

• OpenText AppWorks experience.
• OpenText Content Server or Content Suite experience.
• OpenText xECM experience.
• Healthcare IT experience.
• Federal Government or Department of Defense experience.
• Experience supporting enterprise workflow modernization initiatives.
• Knowledge of API integrations, records management, and secure content management environments.
• OpenText certifications.
• Master's degree in Computer Science, Information Systems, or related field.

Desired Technical Skills

• OpenText AppWorks
• OpenText Content Server
• OpenText Content Suite / xECM
• Business Process Management (BPM)
• Enterprise Content Management (ECM)
• Agile / Scrum
• API Integrations
• Enterprise Workflow Automation
• Security & Compliance Frameworks
• Records Management
• OpenText Directory Services (OTDS)
• REST APIs / Web Services
• Cloud Technologies (Azure and/or AWS)

Benefits

Our client offers a highly competitive benefits package designed to support employees and their families:

• Multiple medical plan options, including low-deductible and low out-of-pocket healthcare plans.
• Dental and vision coverage.
• 401(k) with up to a 6% dollar-for-dollar company match.
• 15 days of Paid Time Off (PTO) annually.
• 11 paid holidays each year.
• Company-paid Life Insurance and AD&D coverage.
• Long-Term Disability coverage.
• Employee Assistance Program (EAP).
• Transportation and commuter benefits.
• Employee referral bonus program.
• Tuition reimbursement up to $3,000 annually for approved education and professional development.
• Flexible hybrid work environment.
• Opportunity to work on large-scale federal healthcare modernization initiatives supporting mission-critical systems.

Why Consider This Opportunity?

• Join a long-term federal healthcare modernization program.
• Work with leading OpenText technologies including AppWorks, Content Server, and xECM.
• Support enterprise workflow automation and digital transformation initiatives.
• Collaborate with senior architects, developers, cybersecurity professionals, and government stakeholders.
• Competitive compensation, strong benefits, and career growth opportunities.
• Make a direct impact supporting critical healthcare and mission-focused federal programs.

Interested candidates should submit an updated resume highlighting relevant OpenText, ECM, BPM, workflow automation, healthcare IT, and federal government experience.

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.