Tier 2 Deskside/System Technician
Rockville, MD
Experience: 3
Category: Information Technology
Contractor Work Model: Onsite
Brand: System One
Compensation Range: 34.00 Per Hour
Job ID: 345667
Date Posted: 01/30/2026
Shortcut: http://jobs.systemone.com/a5sJp0
Job Title: Tier 2 Deskside/System Technician
Location: Rockville, MD or Bluemont, VA
-some travel will be required between HQ (Rockville, MD) and Mount Weather (Bluemont, VA) locations (whenever needed)
Type: Contract
Compensation: $34.00 hourly
Contractor Work Model: Onsite
Security Clearance: Due to contract requirements, U.S. Citizenship OR U.S. Permanent Residence is required.
Seeking a qualified, creative, and customer-focused technical representative to provide 7/24/365 systems administrator and deskside technical support at our customer sites with HQ located in Rockville, MD and Mount Weather located in Bluemont, VA as a Tier 2 Deskside/System Technician.
You will work in a fast-paced and diverse environment and will have a management team that encourages your career development and growth. In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools. This job is for you, if you have an interest in joining a dynamic and respected team of individuals who provide unmatched support to our clients.
Routine Duties Will Include:
- This person will be a primary point of contact and responsible for providing on-site 7x24 customer operational desk-side engineering and break fix support tasks and activities for desktop and laptop devices in the NRCs IT environment specifically for NSIR end users.
- Each candidate should be familiar with conducting non-disruptive desk-side support to deploy Windows 10 and 11 configured hardware devices.
- Use knowledge of MS Office Suite, ServiceNow, and tools specifically used to support the deployment of these devices is desired. For example, familiarity with ServiceNow will aid in deploying the hardware devices, ticket processing, and updating the CMDB to capture the change.
- Provide support by liaising with Tier 3 teams for any changes and upgrades.
- Provide on-site IT support for practice, mock, and real customer DR/COOP type exercises.
- Excellent analytical and organizational skills preferred.
- Candidates must be comfortable with communicating with end users and providing status to Leidos and customer representatives and able to take and execute direction on a tight schedule.
- Some travel may be required.
Primary Responsibilities:
On Site/Some Remote:
- Maintain and support a High Availability environment through virtualization and redundancy, following best practices according to the systems in the environment.
- Provide technical guidance to Tier 2 and Tier 3 support teams.
- Performs systems maintenance tasks, such as software upgrades, back-ups, and recovery including file maintenance.
- Review systems for critical updates on a weekly basis, preparation for exercises, or each time a major threat is announced.
- Provide remote/on-site on-call support during after-hours to support Production Operating Environment (POE) client and system issues with the real-time software as deemed necessary.
- Respond to and remedy moderately complex customer inquiries (some dispatched by the Customer Support Center) concerning technical support issues on a variety of hardware and software problems specific to technology.
- Document all resolutions in the ITSM Tool (ServiceNow) and meets all standards for Time to resolve as dictated by Management for Performance.
- Escalate to or consult with lead or manager when solution is unclear.
- Perform configuration and deployment of Mobile Devices, Laptops, Thin Clients, and Desktops and associated equipment according to schedule. This will require heavy lifting and moving of equipment.
- Perform Procurement, deployment, support and disposal of the software and hardware environment.
- Perform various Asset Control tasks on and off site.
- May be asked to provide guided network or systems support as the hands for customer HQ site specific needs
Required Qualifications:
- Bachelor’s degree with 3+ years of relevant prior experience or required duration of relevant experience in lieu of degree in the following areas.
- Experience preparing and deploying Dell Laptop and Desktop Devices with a Windows 10 and 11 Image for end users use and in support of the NSIR IT is operating environment, including a brief tutorial to familiarize the user with devices.
- Support experience in the following (not required but considered a plus): software testing, system administration, IT operations, enterprise IT environments, patch deployment and validation, and test automation frameworks is beneficial.
- Certifications or proficient in the following areas (not required but considered a plus): CompTIA A+, Security+, and/or Network; Microsoft Cortication’s.
- Able to become certified in ITIL 4 Foundation.
- Strong analytical and troubleshooting skills to diagnose patch-related issues.
- Attention to detail to identify software bugs, security vulnerabilities, and system inconsistencies.
- Excellent documentation skills to document trouble tickets and failed patch deployments to support teams. Troubleshoot and provide remediation results to leadership as needed.
- Excellent customer communication skills.
- Ensuring workstations are compliant with all security patches and requirements.
- Experience using the ServiceNow ITSM ticketing systems and providing deskside support for any user where a ticket has been dispatched from the Service Desk.
- Break/Fix support for end-user computer devices.
- Must be able to obtain an NRC Public Trust Security Clearance prior to start (may take anywhere between 1-4 months from submission to the customers security organization).
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M1
#LI-AP1
#DI-AP1
Ref: #851-Rockville-S1
-
RACF Engineer
Vienna , VA
Job Title: RACF Engineer Location: FT Remote Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Candidates must have a minimum of 10 years of professional experience and at least 3 years of working in the US. Description • Resp...
Date Posted: 01/21/2026 Recommended
-
Sr. C# Developer
Washington, DC
Job Title: Sr. Software Developer (C#/ .NET) Location: Washington, DC (5 days a week in the office) Type: W2 Contract Only Compensation: $73.50 - $90.00 W2 hourly Contractor Work Model: 100% On-site Security Clearance: Per government contract, must be ...
Date Posted: 02/06/2026 Recommended
-
IT Asset Management (Hardware) Analyst
Golden, Colorado
Job Title: IT Asset Management (Hardware) Analyst Location: Golden, Colorado Type: Contract, ongoing Compensation: $20-25/HR Contractor Work Model: Hybrid System One is seeking an IT Asset Management (Hardware) Analyst in Golden, Colorado. Join this gr...
Date Posted: 02/06/2026 Recommended
-
Service Desk Specialist
Pensacola , VA
Service Desk Specialist – Customer Service Call Center Hybrid Work Model Reporting to Pensacola, FL – 10 days a month in the office Shift: 10:00 am to 6:30 pm EST Tuesday through Saturday. Pay Rate: $27/hr. W2 Position Type: Multiyear Contract Descript...
Date Posted: 01/22/2026 Recommended
-
Production and Special Projects Supervisor (Desktop Deployment Supervisor)
Alexandria, VA
Production and Special Projects Supervisor (Desktop Deployment Supervisor) United States Citizenship Required Requires Top Secret Clearance; Secret Clearance may be upgraded to TS. Onsite - Alexandria, VA 6 months Contract to Hire Hourly Rate during co...
Date Posted: 12/12/2025 Recommended
-
Cyber Operations Specialist III
Springfield, Virginia
Job Title: Cyber Operations Specialist III Location: Springfield, Virginia - Onsite Type: Contract To Hire Clearance: TS/SCI Hours: Monday – Friday 2 PM-10 PM Contact: Cdinnocenti@altaits.com WHAT YOU’LL GET TO DO: Provide cyber threat intelligence ser...
Date Posted: 01/28/2026 Recommended
-
Digital Network Exploitation Analyst
Annapolis Junction, Maryland
Title: Digital Network Exploitation Analyst Clearance: TS/SCI CI Poly Location: On-site Annapolis Junction, MD Contact: Cdinnocenti@altaits.com This role offers a unique opportunity to support mission-driven operations in a dynamic, fast-paced environm...
Date Posted: 01/28/2026 Recommended
-
ServiceNow SecOps SME
Herndon, VA
ServiceNow SecOps Location: Dulles, VA (Hybrid Position) Salary is Negotiable Clearance: at least a Secret, clearable to a TS/SCI We are seeking a ServiceNow SecOps SME to design, develop, and implement ServiceNow Security Operations (SecOps) solutions...
Date Posted: 02/04/2026 Recommended
-
Elastic Engineer
Herndon, VA
Elastic Engineer Direct Hire On-Site, Dulles, VA (Herndon, VA) Salary: $140,000 annually, plus benefits Federal End Customer Minimum Active Secret clearance with TS eligibility System One IT is staffing a direct-hire opening for an Elastic Engineer to ...
Date Posted: 01/06/2026 Recommended
-
Technical Support Analyst II
Tulsa , Oklahoma
Overview We are seeking a skilled and customer-focused Technical Support Analyst II to provide advanced technical support to end-users. This role serves as the escalation point for complex issues that cannot be resolved at the Tier I level. The ideal c...
Date Posted: 02/02/2026 Recommended
-
ServiceNow Developer
Alexandria , Virginia
ServiceNow Developer Location: Alexandria, VA or D.C. (hybrid) Hourly Rate: $50/HR Min Citizenship Status Required: Must be a U.S. Citizen per client requirement ALTA IT Services has a long-term contract opening for a ServiceNow Developer. This is a hy...
Date Posted: 12/05/2025 Recommended
-
Functional Oracle Fusion HCM Consultant
Ashburn, Virginia
Oracle HCM Consultant Location: Onsite 5 days/week in Falls Church, CA Position Type: 1 Year Contract with Opportunity to extend Pay Rate: Open to W2 and C2C Candidates must be eligible to work in the US (Visa Holders Accepted) Requirements As an HCM C...
Date Posted: 01/21/2026 Recommended
-
HR Assistant
Pittsburgh, PA
Job Title: HR Assistant Location: Pittsburgh, PA Type: Direct Hire Contractor Work Model: Onsite SUMMARY: The Human Resources Assistant is responsible for providing Human Resources support to assigned functional areas of the HR Department for the Compa...
Date Posted: 02/06/2026 Recommended
-
Sr. IAM Engineer (CyberArk)
Topeka, KS
Job Overview: The Senior Identity Access Management (IAM) Engineer will lead the design, implementation, and optimization of CyberArk Privileged Access Management (PAM) solutions, serving as the primary subject matter expert for CyberArk across the org...
Date Posted: 01/27/2026 Recommended
-
Sr. IAM Engineer (CyberArk)
Topeka, KS
Job Summary: System One is seeking a Senior IAM Engineer for a long-term remote opportunity. The Senior Identity Access Management (IAM) Engineer will lead the design, implementation, and optimization of CyberArk Privileged Access Management (PAM) solu...
Date Posted: 01/20/2026 Recommended
-
Systems Engineer - Linux / Windows
Merrifield, Virginia
Senior System Engineer, Linux/Windows Direct Hire First 6 months on-site, Fairfax, VA – then hybrid 2 days a week on-site thereafter Salary: $120,000 to $125,000 annually, plus benefits Federal End-Client: US Citizenship required, eligible for Public T...
Date Posted: 01/30/2026 Recommended
-
IAM Java Developer
Vienna , VA
IAM JAVA DEVELOPER Location: 100% REMOTE Pay Rate: Open to W2 and C2C options Position Type: Multiyear Contract Requirements • Configuring ForgeRock Workflows/Journeys using Java and Groovy (this is a developer role and not an implementation / administ...
Date Posted: 02/06/2026 Recommended
-
Test Technician
Hagerstown, Maryland
Job Title: Test Technician Location: Hagerstown, Maryland Type: Contract To Hire Compensation: $24 - $24 hourly Contractor Work Model: Onsite Hours: M-F 7am-3:30pm Main Accountabilities Core purpose: This is a classification performing skilled, repair ...
Date Posted: 12/17/2025 Recommended
-
Provider Relations Rep
Baltimore, MD
Job Title: Provider Relations Rep Location: Once a month Onsite meetings in Owings Mills, Baltimore or Columbia, MD. Type: Contract Compensation: $35/HR Contractor Work Model: Mostly Remote The Provider Relations Representative is responsible for devel...
Date Posted: 11/10/2025 Recommended
-
Project EHS Manager
Oakland, California
Job Title: Project EHS Manager Location: Oakland, California Type: Direct Hire Compensation: $109000 - $170000 annually Contractor Work Model: Onsite Hours: Add the job’s scheduled days and times (delete if not needed) Security Clearance: List security...
Date Posted: 12/02/2025 Recommended
-
Sr MicroStrategy / BI Platform Administrator
Reston, VA
Job Title: Sr MicroStrategy / BI Platform Administrator Location: Reston, VA (hybrid) Type: Contract Compensation: $83.00-$87.00/HR on W2 Position Purpose: The MicroStrategy Administrator is a specialized technical leader responsible for the operationa...
Date Posted: 02/06/2026 Recommended
-
Full Stack Infrastructure Engineer
Herndon, VA
Full Stack Infrastructure Engineer Dulles, VA - onsite Secret Clearance is required to start This role involves contributing to the design, development, and deployment of advanced cybersecurity capabilities to support CISA's mission today and into the ...
Date Posted: 01/12/2026 Recommended
-
Collection Specialist
Pensacola, VA
Job Title: Collection Specialist Location: Pensacola, FL Hybrid: 2-3 days onsite a week (9:00 a.m. to 5:30 p.m. CST) Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Candidates must have some professional collections experien...
Date Posted: 01/14/2026 Recommended
-
FIPS 140 Security Engineer
Columbia, MD
FIPS 140 Security Engineer 100% ONSITE - Columbia, MD Type: Contract Compensation: $61.50 - $75.00 hourly In joining the team, you will get an exciting opportunity to work in the growing IT Security field in support of National defense. The products yo...
Date Posted: 01/27/2026 Recommended
-
Desktop Support
Vienna, Virginia
Job Title: Desktop Support Location: FT Onsite in Pensacola, FL Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Description: • Product Receipt Confirmation: o Ability to confirm receipt of products and IT assets. o Proficien...
Date Posted: 01/22/2026 Recommended
-
IT Technician
Vienna , VA
Job Title: IT Technician Location: Hybrid Work Model Reporting to Vienna, VA Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Skillset needed: Receiving Services Product Receipt Confirmation: o Ability to confirm receipt of p...
Date Posted: 01/22/2026 Recommended
-
Application Development Expert
Baltimore, VA
Application Development Expert Location: Hybrid, 2 days a week on-site, Baltimore, MD Position Type: Long Term Contract or TTP Pay Rate: $85/hr. + W2 Pre-employment background check required Requirements The Applications Development Expert will work cl...
Date Posted: 02/06/2026 Recommended
-
Talent Acquisition Manager
Lake Charles, LA
Job Title: Talent Acquisition Manager Location: Lake Charles Louisiana area Position Summary: The Talent Acquisition Manager I, is responsible for overseeing and coordinating the full lifecycle of the staffing plan in support of the site. This role wil...
Date Posted: 01/28/2026 Recommended
-
Inside Sales Engineer
Tulsa, OK
System One is working with a local company searching for an Inside Sales Engineer Location: Tulsa, OK This is a direct-hire, full-time opportunity. We are seeking a candidate with strong job stability and a technical background, ideally with a degree i...
Date Posted: 02/05/2026 Recommended
-
Customer Onboarding Specialist
Naples, FL
Position Tittle: Onboarding Specialist Duration: Contract to Hire Work Location: Naples, FL Work Mode: Hybrid (3 days in office, 2 remotes) MONDAYS ARE ALWAYS IN OFFICE Years of Experience: 3+ years applicable experience required overall Industry backg...
Date Posted: 01/14/2026 Recommended