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Citizenship (gov requirement) Riverview Center, Menands, NY REMOTE-required to be on site the first day for equipment set up. Need to live in a drivable distance to Menands NY Pay $18/HR
CUSTOMER SERVICE SPECIALIST II Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries.
You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.
HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT Takes and processes transactions by telephone, internet and correspondence from customers and representatives Enters and maintains database records of customer profiles and prepares and maintains status reports Acts as liaison for customers Maintains knowledge of company products and customer service processes
Education: High School Diploma or GED Required Experience: 2+ years of customer service experience
Required Technical Skills: Strong Microsoft Office skills (Word, Excel, PowerPoint)
Required Skills and Abilities: Strong telephone and verbal communication skills Customer focus and adaptability to different personality types Ability to multi-task and manage time effectively