Senior ServiceNow Business Process Consultant- ITSM
Arlington, Wisconsin
Experience: 5
Category: Information Technology
Contractor Work Model: Remote
Brand: System One
Job ID: 376790
Date Posted: 07/14/2026
Shortcut: http://jobs.systemone.com/pDwAUE
Job Title: Senior ServiceNow Business Process Consultant- ITSM
Type: Contract
Work Model: Remote – offsite
Responsibilities
- Support workshops, interviews, and process mapping sessions to capture as-is and to-be workflows.
- Support documentation of functional and non-functional requirements for ServiceNow implementations.
- Translate business needs into clear, actionable user stories and acceptance criteria.
- Partner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automation.
- Design, configure, and implement core ITSM capabilities including Incident, Problem, Change, Request, and Knowledge.
- Analyze and document existing applications to be transitioned into custom ServiceNow applications.
- Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework.
- Define and execute test cases; coordinate user acceptance testing and issue resolution.
- Support solution design and configuration activities by clarifying requirements, validating prototypes, reviewing workflows, and confirming that ServiceNow ITOM and ITSM solutions align with documented business needs.
- Ensure delivered solutions meet defined requirements and quality standards.
- Contribute to process documentation, training materials, and continuous improvement initiatives.
- Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments.
- Provide project updates, status reports, and documentation for decision-making and governance.
- Conduct training sessions and create user guides as needed.
- 5+ years of business analysis experience, with 1+ year focused on ServiceNow implementations.
- Strong Experience with ITSM, CSM and one or more additional ServiceNow modules (e.g., HRSD, CSM, SPM, or custom applications).
- Familiarity with ServiceNow data structures, tables, and workflows.
- Experience producing BA deliverables such as business requirements documents, process flows, user stories, acceptance criteria, requirements traceability matrices, UAT test scripts, and stakeholder sign-off documentation.
- Bachelor’s degree or better in Information Systems, Business Administration, Computer Science, or related field.
- Project management and/or business process experience in a business context.
- Demonstrated experience in requirements gathering, process design, and user story creation in an Agile environment.
- Familiarity with Agile, Waterfall, and Hybrid development methodologies.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication, facilitation, and stakeholder management skills.
- ServiceNow Certified System Administrator
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M-
#LI-
Ref: #856-Baltimore-S1
-
ServiceNow Administrator
Lenexa, KS
Job Title: ServiceNow Administrator Location: Lenexa, Kansas Responsibilities Configure and maintain core ServiceNow modules including Strategic Portfolio Management, Field Service Management, and project/workflow automation across the business. Collab...
Date Posted: 06/08/2026 Recommended
-
Business Systems Analyst
Tulsa, Oklahoma
Job Title: Business Systems Analyst Location: Tulsa, Oklahoma Type: Direct Hire Compensation: $110,000.00 - $120,000.00 Contractor Work Model: Hybrid – onsite and remote Hours: 40.0 Security Clearance: Not specified Overview We are seeking a detail-ori...
Date Posted: 07/02/2026 Recommended
-
Business Analyst II
Tulsa, OK
We are seeking a strong ERP focused Business Analyst II to join a growing manufacturing partner of ours here in Tulsa. This role is heavily focused on projects, features, and upgrades. We are looking for experience in JD Edwards and Dynamics. Successfu...
Date Posted: 06/18/2026 Recommended
-
ServiceNow Technical Consultant - ITOM
Arlington, Wisconsin
ServiceNow Technical Consultant - ITOM Location: Remote Type: Multiyear Contract Hourly Pay Rate: $58/hr. W2. Benefits available Requirements: US Citizenship required for federal government project System One IT has multiple long-term contract openings...
Date Posted: 07/13/2026 Recommended
-
ServiceNow Developer
Miramar, FL
Job Title: ServiceNow Developer Location: Miramar, FL Type: Direct Hire Compensation: Work Model: Hybrid – onsite and remote Hours: 40.0 Security Clearance: Responsibilities Own the development of the enterprise platform ecosystem using ServiceNow to s...
Date Posted: 06/17/2026 Recommended
-
IRM GRC ServiceNow Developer Senior
Englewood, Colorado
Job Title: IRM GRC ServiceNow Developer Senior Location: Englewood, CO Type: Contract To Hire Compensation: 130-160K Contractor Work Model: On-site Security Clearance: Clearable for a secret clearance (but don't have to have a current one to start). Du...
Date Posted: 04/29/2026 Recommended
-
Senior ServiceNow Architect
Baltimore, Maryland
Job Title: Senior ServiceNow Architect Location: Baltimore, Maryland Type: Contract To Hire Contractor Work Model: Hybrid – onsite and remote Responsibilities Architect, configure, and customize the ServiceNow platform to meet organizational needs acro...
Date Posted: 06/09/2026 Recommended
-
ServiceNow Developer Senior
Leesburg, Virginia
Job Title: ServiceNow Developer Senior Location: Leesburg, Virginia Type: Contract Compensation: $70-80/HR W-2 Contractor Work Model: Hybrid – onsite and remote Responsibilities Design, develop, and implement ServiceNow applications, modules, scripts, ...
Date Posted: 04/17/2026 Recommended
-
ServiceNow Developer
Fort Meade, Maryland
Job Title: ServiceNow Developer Location: Fort Meade, Maryland Type: Contract Contractor Work Model: Onsite – onsite Security Clearance: Must hold an active DoD Secret clearance and obtain Security+ certification within 14 days of hire. Responsibilitie...
Date Posted: 06/09/2026 Recommended
-
Business Analyst
McLean, VA
Job Title: Business Analyst Location: McLean, VA Type: Long-term contract Work Model: Remote Hours: 40.0 Security Clearance: Ability to obtain and maintain a Federal Public Trust clearance Contact: Crystal.dinnocenti@systemone.com RESPONSIBILITIES Supp...
Date Posted: 06/22/2026 Recommended
-
Adobe Workfront & Fusion Developer
Pittsburgh, Pennsylvania
Job Title: Adobe Workfront & Fusion Developer Location: Pittsburgh, Pennsylvania Type: Direct Hire Compensation: $0.00 Contractor Work Model: Onsite – onsite Hours: 40.0 Security Clearance: Not specified Overview Responsibilities Configure and maintain...
Date Posted: 06/04/2026 Recommended
-
ServiceNow IRM Developer (remote)
Arlington, Wisconsin
Job Title: ServiceNow IRM Developer (remote) Location: Remote Type: Contract Contractor Work Model: Remote – offsite Responsibilities Design, develop, and implement ServiceNow IRM solutions—including custom applications, workflows, forms, UI policies, ...
Date Posted: 06/10/2026 Recommended
-
IT Business Analyst
Melbourne, FL
Job Title: IT Business Analyst Location: Melbourne, FL Responsibilities Serve as a central liaison among business stakeholders and IT to align business needs with technical capabilities. Utilize analysis techniques such as interviews, workshops, and wo...
Date Posted: 06/12/2026 Recommended
-
Data Security Engineer
Vienna, VA
Job Title: Cyber Security Engineer (Data Scanning) Location: Vienna, VA, United States Type: Contract Contractor Work Model: Hybrid – onsite and remote Hours: 40.0 Responsibilities Provide technical guidance and collaboration with other Cyber Security ...
Date Posted: 05/14/2026 Recommended
-
Product Analyst
Vienna, Virginia
Job Title: Product Analyst Location: Vienna, VA Type: Contract Contractor Work Model: Hybrid – onsite and remote Responsibilities • Clearly communicate status updates and issues in both oral and written formats; lead product meetings. • Author a wide r...
Date Posted: 05/11/2026 Recommended
-
Technical Business Analyst
Owasso, Oklahoma
Job Title: Technical Business Analyst Location: Remote, USA Type: Direct Hire Compensation: $135,000.00 - $150,000.00 Work Model: Remote – offsite Hours: 40.0 Security Clearance: Not specified Overview System One has a permanent opportunity with the US...
Date Posted: 07/14/2026 Recommended
-
Risk and Compliance Systems Analyst
Vienna, VA
Job Title: Risk and Compliance Systems Analyst (Oracle ERP Fusion and RMC) Location: Vienna, VA Pay Rate: open to W2 and established 1099's Work Model: Hybrid, onsite 3 days a week Position type: multiyear contract We are looking for an Oracle ERP Fusi...
Date Posted: 07/01/2026 Recommended
-
Senior Consultant
NA, VA
Epic Revenue Cycle Technology Senior Consultant Remote We are seeking an Epic Revenue Cycle Technology Senior Consultant to support Guidehouse on a commercial health revenue cycle technology initiative focused on Epic revenue cycle implementation, opti...
Date Posted: 06/26/2026 Recommended
-
Business Analyst - JD Edwards
Winchester, Virginia
Job Title: Business Analyst - JD Edwards Location: Winchester, Virginia, United States Type: Contract To Hire Responsibilities Support and enhance enterprise manufacturing and supply chain operations by acting as a liaison between business stakeholders...
Date Posted: 06/15/2026 Recommended
-
Product Analyst
Vienna, VA
Job Title: Product Analyst Location: Vienna, VA Type: Contract Work Model: Hybrid – onsite and remote Responsibilities Lead the integration and delivery of complex systems software solutions while driving cross-functional technical programs and support...
Date Posted: 06/29/2026 Recommended
-
Jira Platform Engineer (onsite)
Washington, District of Columbia
Jira Platform Engineer Washington, DC – onsite US citizenship required per government contact Must be able to obtain Public Trust clearance Type: Multi-Year Contract supporting Federal Reserve Board Open to W2 and C2C Must Apply before July 9th The Dev...
Date Posted: 07/06/2026 Recommended
-
Distribution PMO Project Manager
Denver, Colorado
Job Title: Distribution PMO Project Manager Location: Denver, Colorado Type: Contract Compensation: $42.00 - $44.50 per hour Work Model: Hybrid – onsite and remote Responsibilities • Execute the project initiation process, including tasking, project se...
Date Posted: 07/01/2026 Recommended
-
Business Systems Analyst
Pensacola, FL
Job Title: Business Systems Analyst Contractor Work Model: Hybrid in Pensacola FL or Vienna.VA Pay Rate: Open to Both C2C and W2 options Position Type: 6 month Contract Responsibilities Serve as the primary business analyst for Identity and Access Mana...
Date Posted: 06/01/2026 Recommended
-
Senior Agile Coach
Vienna, VA
Job Title: Senior Agile Coach Location: Vienna, VA Type: Contract Work Model: Remote – offsite Hours: 40.0 Security Clearance: On-Site Overview Responsibilities Serve as an expert in Scaled Agile Framework (SAFe) practices, coaching and leading teams a...
Date Posted: 07/06/2026 Recommended
-
Sr. Windows Server Tower Lead (Solution Engineer)
Washington, DC
Job Title: Sr. Windows Server Tower Lead (Solution Engineer) Location: Washington, DC 20590 (onsite) Type: Contract Compensation: $56.23/HR on W2 Security Clearance: Ability to obtain and maintain a Public Trust clearance Responsibilities Provide overs...
Date Posted: 07/09/2026 Recommended
-
Project Manager
Merrifield, VA
Job Title: Project Manager Type: Contract Compensation: Work Model: Remote – offsite Responsibilities Manage multiple projects concurrently, particularly those impacting end users within the End User Computing Project Portfolio. Utilize hybrid delivery...
Date Posted: 07/06/2026 Recommended
-
Sr Solutions Architect (Workday HCM, Time Tracking and Absence)
Norcross, GA
Job Title: Sr Solutions Architect (Workday HCM, Time Tracking and Responsibilities • Act as a trusted advisor to HR, Payroll, IT and business leaders, lead the end-to-end solution architecture for Workday HCM, Time Tracking, and Absence modules • Desig...
Date Posted: 06/29/2026 Recommended
-
Documentation Specialist
Pensacola, VA
Job Title: Documentation Specialist Location: Vienna, VA, Winchester, VA or Pensacola, FL Type: Contract Contractor Work Model: Hybrid – onsite and remote Hours: 40.0 Responsibilities Participate in the development and follow-up analysis of policy and ...
Date Posted: 06/11/2026 Recommended
-
Business Systems Associate
Farmers Branch, TX
Position Title: Business Systems Associate Location: TX - Dallas, PA - Pittsburgh Work Status : 5 Days Onsite Duration : Contract to Hire Years Of Experience Required : 4+ Industry Background: Finance / Banking Function of the Group : Mitigating Risk I...
Date Posted: 07/08/2026 Recommended
-
BI / AI Solutions Consultant
Owasso, Oklahoma
Job Title: BI/AI Consultant Location: Remote, USA Type: Direct Hire Compensation: $150,000.00 - $170,000.00 Work Model: Remote – offsite Hours: 40.0 Security Clearance: Not specified Overview System One has partnered with a growing healthcare resource ...
Date Posted: 07/14/2026 Recommended