Business Operations Analyst II

Location: San Jose, CA
Compensation: $32 per hour
Type: Contract to hire (2 year assignment)

Job Description Summary

Will provide dedicated systems analysis, testing, and supplier onboarding support for Phase 4 Spares within the broader L2C (Lead to Cash) integration program. This role will coordinate test readiness, validate supplier and transactional data, support defect resolution, and ensure Spares-specific requirements are fully represented across overlapping integration phases. The position is critical to maintaining execution discipline, reducing go-live risk, and supporting business continuity for Spares fulfillment and supplier operations.

Responsibilities:

• Lead systems analysis support for Phase 4 Spares integration activities, ensuring business requirements, system impacts, dependencies, and readiness needs are clearly documented and aligned across overlapping L2C integration phases.
• Develop, maintain, and coordinate Spares-specific testing scope, test scenarios, test scripts, test data requirements, execution plans, and daily testing status updates.
• Support system integration testing, user acceptance testing, regression testing, supplier transaction testing, and end-to-end validation of critical Spares workflows.
• Partner with business process owners, IT, supplier enablement, planning, logistics, order management, service parts, and finance stakeholders to validate cross-functional process flows and handoffs.
• Coordinate supplier onboarding readiness, including supplier master data validation, connectivity requirements, transaction setup, testing coordination, issue resolution, and go-live preparedness.
• Analyze system defects, failed transactions, data mismatches, workflow errors, and process gaps; document root cause, operational impact, workaround options, and recommended remediation path.
• Manage defect triage and resolution follow-up by coordinating with business users, IT owners, integration teams, suppliers, and project leadership to ensure timely closure of critical blockers.
• Maintain accurate readiness trackers, testing dashboards, RAID logs, issue lists, decision records, and executive-level status inputs for program governance reviews.
• Ensure Spares requirements are represented in integration planning, data conversion reviews, process design discussions, supplier onboarding plans, cutover checkpoints, and go/no-go readiness assessments.
• Identify risks, dependencies, resource constraints, and schedule conflicts created by overlapping L2C phases; escalate gaps early with clear business impact and recommended mitigation actions.
• Support cutover planning by validating open issue disposition, supplier readiness status, test completion evidence, business sign-off needs, and hypercare entry criteria.
• Provide hypercare support after go-live by tracking production issues, coordinating escalations, monitoring supplier transaction stability, and supporting rapid resolution of business-critical incidents.
• Prepare concise communications, meeting updates, and leadership-ready summaries that clearly show testing progress, onboarding readiness, unresolved risks, and key decisions needed.
• Drive disciplined execution across workstreams by reinforcing ownership, due dates, dependency management, and closure expectations for testing, onboarding, and readiness activities.

Education and Experience Required:

• Bachelor’s degree in Supply Chain, Business, Information Systems, Engineering, Operations, or a related discipline; equivalent combination of education and relevant experience may be considered.
• Minimum of 3 to +5 years of experience supporting supply chain systems, ERP/business applications, integration testing, supplier onboarding, service parts, logistics, planning, or operations execution.
• Demonstrated experience supporting system integration testing, user acceptance testing, regression testing, defect management, and business readiness activities in complex program environments.
• Experience translating business requirements into test scenarios, data validation needs, process documentation, issue logs, and actionable remediation plans.
• Working knowledge of supply chain transactional processes such as order management, fulfillment, inventory, supplier collaboration, service parts, spares, logistics, or reverse logistics.
• Proven ability to work with cross-functional business and IT stakeholders, manage competing priorities, communicate risks clearly, and support execution across overlapping project phases.
• Proficiency in MS Suite - Excel, Visio, PowerPoint, Teams, SharePoint, Access.

Knowledge and Skills:

• Strong knowledge of supply chain systems and transactional workflows supporting Spares, service parts, supplier collaboration, order management, fulfillment, inventory, logistics, or related operations.
• Hands-on experience with systems analysis, requirements clarification, process documentation, test planning, test execution, and business readiness validation.
• Ability to develop and manage test scenarios, test scripts, test data requirements, execution trackers, defect logs, and readiness dashboards.
• Working knowledge of supplier onboarding activities, including supplier master data validation, connectivity setup, transaction testing, onboarding issue resolution, and go-live readiness.
• Strong analytical skills to identify data gaps, system defects, transaction failures, process breakdowns, and integration dependencies across cross-functional workstreams.
• Ability to document root cause, business impact, remediation options, ownership, due dates, and escalation needs in a clear and actionable manner.
• Strong communication and stakeholder management skills, with the ability to coordinate effectively across business users, IT teams, supplier enablement teams, project managers, and leadership stakeholders.
• Demonstrated ability to manage competing priorities, drive closure, escalate risks early, and maintain execution discipline in a fast-paced integration environment with overlapping phases.
• Proficiency with Microsoft Excel and collaboration/tracking tools used for testing, issue management, reporting, and program governance

Additional Qualifications

• Experience with L2C (Lead to Cash) , service parts, Spares, reverse logistics, supplier onboarding, or post-merger/integration programs.
• Familiarity with ERP platforms, supplier collaboration tools, EDI/API transaction flows, reporting tools, and data validation methods.
• Experience working in complex, global, matrixed environments with overlapping project phases and aggressive integration timelines.
• Working knowledge of project governance, RAID management, cutover planning, and HyperCare support.
• Advanced Excel, Power BI, SQL, Smartsheet, Jira, Azure DevOps, or similar tracking/reporting tool experience preferred.

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.