Hiring: Merchant Services / POS Support Specialist – Naples
Naples, FL
Experience: 0
Category: Information Technology
Contractor Work Model: Hybrid
Brand: System One
Job ID: 345929
Date Posted: 02/05/2026
Shortcut: http://jobs.systemone.com/0h9SMs
Interested candidates please email their resume to Tanika.virmani@systemone.com with below details.
Work authorization status
current location
availability
compensation details.
Can you work onsite from Day 1 ?
Please reference the specific job title and job location in your email.
Merchant Services Specialist
Onsite 3 days/week – Naples, FL
Contract (Right to Hire)
Must Have Skills
- Merchant Services / POS environment experience
- Strong data entry skills with high attention to detail
- Strong customer service experience (heavy phone + email communication
- Comfortable working in a fast-paced environment with shifting priorities and deadline
- Proficiency with CRM tools, ticketing systems, and documentation standard
- Solid Microsoft Office skill foundation
- Experience/Desire to contribute beyond immediate job responsibilitie
- Ability to manage multiple service tickets, accounts, and onboarding activities simultaneously
- Strong understanding of POS systems, payment processing flow, and connected hardware (iPads, printers, PAX devices, KDS, network equipment)
- Ability to troubleshoot hardware, software, and basic network issues
- Experience in hospitality, retail, or restaurant environments
- Experience in software onboarding, technical support, or customer success roles
- Merchant Services / Payment Processing industry experience required
- Former processing company / ISO / Card Issuer background highly preferred:
Fiserv, WorldPay, Heartland, TSYS, Kurv, Maverick, Merchant Industry, CGI, or similar
- Perform all duties listed in the Roles & Responsibilities section of the JD
- Support Merchant Services onboarding activities for new and existing accounts
- Manage service tickets, merchant accounts, and internal reporting systems
- Maintain accurate client demographic data and documentation
- Respond to calls, emails, faxes, and queue-based work orders within SLA timelines
- Communicate with merchants, partners, agents, and internal teams via phone and email
- Identify opportunities to improve internal onboarding and service processes
- Resolve merchant issues under tight timelines with strong problem-solving skills
- Perform high-volume data entry with accuracy and confidentiality
#M1
Ref: #404-IT Pittsburgh
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