Customer Service Representative
Portage, MI
Experience: 0
Category: Scientific & Clinical
Contractor Work Model: Remote
Brand: Joulé
Compensation Range: 20.00 - 22.00 Per Hour
Job ID: 376008
Date Posted: 06/25/2026
Shortcut: http://jobs.systemone.com/27la88
Job Title: Customer Service Representative
Location: Portage, MI
Type: Contract
Compensation: $20-22/hr
Work Model: Remote – offsite
Schedule: Sunday thru Thursday 8am - 4:30pm (ET OR CT)
Overview
Join a global medical technology leader where customer experience is a top priority. In this remote contract role, you'll serve as a key customer advocate, resolving inquiries, supporting service initiatives, and helping drive continuous improvement across the organization.
Responsibilities
- Provide customer services relating to sales, sales promotions, installations and communications.
- Ensure that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
- Develop organization-wide initiatives to proactively inform and educate customers.
- Develop improvement plans in response to customer surveys.
- Work within well-defined procedures and guidelines to aid in decision making.
- Handle a variety of work routines in accordance with technical procedures that are well defined.
- Minimum of 2 years experience in customer service or related field.
- Basic understanding of work routines and procedures within the discipline.
- Ability to work independently in a remote setting with flexible hours aligned with EST and CST time zones.
- Strong communication and interpersonal skills.
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Ref: #558-Scientific
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