Workforce Management Specialist (hybrid)

Vienna, VA

Apply Apply with LinkedIn
Save

Type: Contract

Experience: 0

Category: Information Technology

Contractor Work Model: Hybrid

Brand: System One

Compensation Range: 25.00 - 30.00 Per Hour

Job ID: 378322

Date Posted: 08/12/2026

Shortcut: http://jobs.systemone.com/6q1N7U


Job Title: Workforce Management Specialist
Location: Hybrid reporting to Vienna, VA or Pensacola, FL
Shift (Time): 8:00am - 4:30pm (local time)
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract

Description:

To provide operational support for Workforce Management functions. Initiate staffing requests, update schedules, and track, document, and support management to ensure employees' time
is being recorded properly in the Workforce management system. Perform new hire onboarding and training and other related administrative responsibilities. Perform basic workforce management functions under close supervision.

Responsibilities:
• Create and modify schedules using WFM software
• Monitor staffing schedule adherence real time to ensure performance is within pre-set parameters; work with management to resolve schedule adherence issues
• Update staff schedules with up-to-date information, e.g., meal, break, and shift changes; technical problems, etc.
• Assist in the coordination and appropriate allocation and availability of staff in order to achieve optimum WFM goals
• Document and maintain SOP and reference tools/reports from scheduling software and other sources
• Recommend procedural and operational guideline changes to improve operational efficiency
• Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies
• Evaluate departmental staffing needs, post open positions, and process department changes based on business needs
• Maintain contact center, branch, collections specific abandon percentages by adjusting staff
• Review staff requests for PTO, OT, leave and/or L&D workshops that are not processed automatically and approve or decline within guidelines
• Maintain staffing data in multiple databases
• Track and update correspondence data
• Initiate requests for promotions, separations, and permanent schedule changes
• Track and update attendance and work ticket requests in the Workforce Software system
• Conduct training of workforce management systems with new hires, setting up profiles, logins, and voicemail
• Perform other duties as assigned

Qualifications:
• Familiarity with workforce management processes, resource planning, and various workforce management systems (e.g., Verint scheduling software, CMS)
• Exposure to workforce management environment
• Exposure to in managing multiple priorities independently and/or in a team environment to achieve goals
• Ability to work independently and in a team environment
• Desired - Familiarity with the organization's functions, philosophy, operations and organizational objectives
• Basic skill maintaining accuracy with attention to detail and meeting deadlines
• Basic organizational, planning and time management skills
• Basic skill communicating with all levels within an organization
• Basic skill exercising initiative and using good judgment to make sound decisions
• Basic skill research, analytical, and problem solving skills
• Basic verbal and written communication skills

#M1
#LI-VH1
Ref: #851-Rockville-S1

  • Workforce Management Analyst II

    Baltimore, MD

    WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD 38.70/H JOB OVERVIEW In this role, ...

    Date Posted: 06/25/2026 Recommended

  • Fraud Management Specialist

    Pensacola, Florida

    Job Title: Fraud Management Specialist Location: Hybrid at Pensacola.FL Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Job Description: To assist business unit management in establishing effective department policies, proce...

    Date Posted: 07/24/2026 Recommended

  • Lending Systems Software Tester

    Merrifield, VA

    Job Title: Lending Systems Software Tester Location: Hybrid onsite 3 days per/week - Vienna, VA Position Type: Multiyear Contract Pay Rate: Open to W2 ONLY (no c2c) Great opportunity with top-tier financial institution! We are currently seeking a Softw...

    Date Posted: 08/14/2026 Recommended

  • Printer Technician

    Merrifield, VA

    Technical Support Onsite- Vienna, VA Responsibilities • Produce and deliver high volume scheduled and on demand print projects • Receive print production work orders, analyzing size, complexity, and finishing requirements, prioritizing to ensure orders...

    Date Posted: 08/05/2026 Recommended

  • Service Desk Coordinator

    Virginia, VA

    Job Title: Service Desk Coordinator Location: Virginia, VA Type: Contract Work Model: Hybrid – onsite and remote Responsibilities • Respond to inbound calls daily to provide technical support/troubleshooting • Provide support via web queues, outbound i...

    Date Posted: 07/23/2026 Recommended

  • Document Control Coordinator

    Vorhees, New Jersey

    Job Title: Document Control Coordinator Location: Vorhees, New Jersey Type: Direct Hire Compensation: $60k- $75k Work Model: Onsite Responsibilities Provide timely and accurate document control support for project teams, including processing submittals...

    Date Posted: 08/06/2026 Recommended

  • Part-Time Administrative Assistant

    Barnegat, New Jersey

    Job Title: Part-Time Administrative Assistant Location: Barnegat, New Jersey Type: Contract To Hire Compensation: $20.00 - $22.00 hourly Contractor Work Model: Onsite Hours: Tuesday, Wednesday, Thursday | 20 hours a week IT Administrative Assistant: Mu...

    Date Posted: 08/17/2026 Recommended

  • Printer Technician

    Pensacola, FL

    Printer Technician Onsite- Pensacola, FL Responsibilities Produce and deliver high volume scheduled and on demand print projects Receive print production work orders, analyzing size, complexity, and finishing requirements, prioritizing to ensure orders...

    Date Posted: 08/06/2026 Recommended

  • Web & Mobile Content Developer

    Virginia, VA

    Job Title: Web & Mobile Content Developer Location: Vienna, VA Work Schedule: hybrid, onsite 3 days per week and remote 2 days per week Pay Rate: W2 only Position Type: Multiyear Contract Senior Web Content & Search Engine Optimization (SEO) Specialist...

    Date Posted: 07/17/2026 Recommended

  • Full Stack Developer

    Vienna, VA

    Job Title: Full Stack Developer Location: Hybrid Work Model Reporting to Vienna, VA or Pensacola, FL Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Description Analyze business needs to develop and implement solutions that ...

    Date Posted: 07/13/2026 Recommended

  • Housing Specialist

    Chicago, Illinois

    Job Title: Housing Specialist Location: Chicago, Illinois Type: Contract To Hire Compensation: $24.04 Contractor Work Model: Onsite Hours: 40.0 Overview We are seeking a housing specialist to work with program participants in the affordable housing sec...

    Date Posted: 05/29/2026 Recommended

  • REL Documentation Specialist

    Pensacola, FL

    Job Title: REL Documentation Specialist Location: Hybrid reporting to Pensacola, FL Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Description To support the organization by participating in the development and follow-up an...

    Date Posted: 07/30/2026 Recommended

  • Housing Specialist

    White Plains, NY

    Job Title: Housing Specialist Location: White Plains, NY Type: Contract To Hire Compensation: $21-$24/Hour Work Model: Onsite Hours: 8:30am-5pm, Mon-Fri Responsibilities Administer key functions of the Housing Choice Voucher (HCV) Program, including re...

    Date Posted: 08/07/2026 Recommended

  • Project Coordinator

    Bellevue, WA

    Project Coordinator Location: Remote Pay Rate: $52-$85/hour Position Type: Long-Term Contract Position Overview System One is seeking a highly organized Project Coordinator to support complex engineering projects by coordinating design activities, mana...

    Date Posted: 06/25/2026 Recommended

  • Project Manager - Data Center Construction

    Hardeman County, TX

    Job Title: Project Manager - Data Center Construction Location: Hardeman County, TX Type: Direct Hire Schedule: Onsite System One is seeking an experienced, Project Manager to lead the successful execution of complex, fast-paced mission critical and da...

    Date Posted: 08/14/2026 Recommended

  • Accounting & Administrator Manager

    Hereford, TX

    Accounting & Administration Manager Department: Administration Reports To: Corporate Controller Position: Contract-to-hire Work Location: Hereford, TX The Accounting & Administration Manager leads the day-to-day accounting and administrative functions....

    Date Posted: 08/21/2026 Recommended

  • ServiceNow Developer

    Fort Meade, Maryland

    Job Title: ServiceNow Developer Location: Fort Meade, Maryland Type: Contract Contractor Work Model: Onsite – onsite Security Clearance: Must hold an active DoD Secret clearance and obtain Security+ certification within 14 days of hire. Responsibilitie...

    Date Posted: 06/09/2026 Recommended

  • CNC Machinist Lead

    Owasso, OK

    CNC Machinist Lead 1st Shift Operations & Workflow Oversee daily shop operations and maintain smooth workflow Set department goals aligned with company objectives Schedule and manage jobs, labor hours, and machine shop activities Identify bottlenecks a...

    Date Posted: 08/11/2026 Recommended

  • Mid-Level Business Intelligence Analyst

    Merrifield, VA

    Job Title: Mid-Level Business Intelligence Analyst Location: Hybrid Reporting to Vienna, VA, Pensacola, FL, or Winchester, VA Type: Contract Responsibilities Support business decisions within the Digital department by providing quantitative and qualita...

    Date Posted: 08/11/2026 Recommended

  • Senior Business Intelligence Analyst

    Merrifield, VA

    Job Title: Senior Business Intelligence Analyst Location: Hybrid Reporting to Vienna, VA, Pensacola, FL, or Winchester, VA Type: Contract Responsibilities Support business decisions within the Digital department by providing quantitative and qualitativ...

    Date Posted: 08/11/2026 Recommended

  • Electrical, Instrumentation, and Controls Technician

    Spring Grove, Pennsylvania

    Job Title: Electrical, Instrumentation, and Controls Technician Location: Spring Grove, Pennsylvania Type: Direct Hire Base Hourly Rate: E/I & C Level I: $42.32; Note: all new hires begin at Level I. Advancement to Level II & III is dependent on work p...

    Date Posted: 08/13/2026 Recommended

  • Production Operations Planner / Scheduler

    Neptune, NJ

    Job Title: Production Operations Planner / Scheduler Location: Monroe Township, NJ Type: Direct Hire Compensation: $65K - $70K pending overall experience Work Model: Onsite Hours: Mon-Fri; 8:30am-5pm Responsibilities Develop, coordinate, and maintain p...

    Date Posted: 08/17/2026 Recommended

  • Production Planner

    North Kingstown, Rhode Island

    Job Title: Production Planner Location: North Kingstown, Rhode Island Type: Direct Hire Work Model: Onsite – onsite Hours: 40.0 Responsibilities Scheduling & Shop Floor Control: Manage scheduling and shop floor control activities, ideally with shipbuil...

    Date Posted: 07/23/2026 Recommended

  • Production Manager

    Carson, CA

    Job Title: Production Manager Location: Carson, CA Type: Direct Hire Compensation: $120,000.00 - $150,000.00 Work Model: Onsite Overview The Production Manager is responsible for executing the Production Plan completed by the Operations Manager with th...

    Date Posted: 08/19/2026 Recommended

  • Project Coordinator

    Salisbury, Maryland

    Job Title: Project Coordinator Location: Salisbury, MD Type: Contract (possible hire) Compensation: $40-50/hr Work Model: Onsite Summary System One is seeking a highly organized and detail-oriented Project Coordinator to assist in the planning, executi...

    Date Posted: 08/10/2026 Recommended

  • Business Support Specialist

    Pensacola, FL

    Job Title: Business Support Specialist Location: Pensacola, FL or Vienna, VA or Winchester, VA Type: Contract Work Model: Hybrid – onsite and remote Hours: 8:00am-4:30pm (local time) Responsibilities • Analyze, research and resolve problems and discrep...

    Date Posted: 08/06/2026 Recommended

  • Membership Specialist

    Pensacola, FL

    Job Title: Membership Specialist Location: Vienna, VA Type: Contract Work Model: Onsite Responsibilities • Process and approve incoming service request tasks through multiple media channels • Review and resolve inquiries, exceptions, and issues from me...

    Date Posted: 08/12/2026 Recommended

  • Facilities Engineer Associate

    Durham, NC

    Job Title: Facilities Engineer Associate Location: Durham, NC Type: Direct Hire Compensation: $47,840.00 - $62,400.00 Work Model: Onsite Hours: 8:00AM - 5:00PM Responsibilities Perform routine operation, monitoring, and maintenance of facility utilitie...

    Date Posted: 08/20/2026 Recommended

  • OnCore Analyst II Sponsored Research

    Pittsburgh, PA

    Job Title: OnCore Analyst II Sponsored Research Location: Pittsburgh, PA Type: Direct Hire Work Model: Hybrid – onsite and remote Overview Under the direction of the Senior OnCore Administrator, this technical position contributes to the configuration,...

    Date Posted: 08/06/2026 Recommended

  • Epic Program Manager

    NA, VA

    Beaker Integration Program Manager Location: Remote, United States Travel: Up to 50% Employment Requirement: Applicants must be authorized to work in the United States without current or future employer sponsorship. Position Summary System One IT is se...

    Date Posted: 08/16/2026 Recommended