Technical Customer Service Representative
Minneapolis, MN
Experience: 0
Category: Scientific & Clinical
Contractor Work Model: Onsite
Brand: Joulé
Shift: On-Site
Job ID: 345219
Date Posted: 01/20/2026
Shortcut: http://jobs.systemone.com/Zfe07G
Job Title: Technical Customer Service Representative
Location: Golden Valley, MN
Hours/Schedule: Monday–Friday, 8:00 am to 4:30 pm
Type: Contract
Overview
This role serves as the primary technical point of contact for customers, providing timely responses to inquiries, resolving issues, and coordinating with internal laboratory and commercial teams. The position supports customer satisfaction by managing orders, results, and escalations while maintaining accurate documentation across multiple systems.
Responsibilities
Customer Service & Support
-
Respond to customer inquiries via phone and email within a 24-business-hour window
-
Provide information on service capabilities, test status, and results interpretation
-
Manage customer complaints and escalations through to resolution
-
Troubleshoot customer questions related to portals, orders, and submissions
-
Demonstrate empathy and provide clear communication during sample turndowns or expectation changes
-
Generate quotes for testing services
-
Create mock Nutrition Facts Panels using Genesis software
-
Submit requests for reruns and additional testing through LIMS
-
Schedule and coordinate customer conference calls as needed
-
Send preliminary reports and follow up to expedite final reports when required
-
Pull and provide historical data upon request
Systems & Documentation
-
Build new customer profiles and maintain existing customer records in LIMS
-
Monitor customer service dashboards and analyst notes in LIMS
-
Enter and track action items related to testing changes and rerun requests
-
Log all customer communications in Salesforce
-
Assist with customer information reviews as capacity allows
-
Communicate weekly updates on submission trends and phone/email metrics
Account Management
-
Manage ongoing client communications to ensure satisfaction and timely issue resolution
-
Own and coordinate large or specialty projects for assigned accounts
-
Maintain a strong working knowledge of available testing services and capabilities
-
Collaborate with Sales to support quarterly business reviews and account initiatives
Qualifications
Required
-
At least 1 year of experience in customer service, retail, or account management
-
Bachelor’s degree (science-related preferred; non-science fields accepted)
-
Proficiency in Microsoft Office applications
Preferred
-
Exposure to or experience working with LIMS
-
Prior experience in an analytical or laboratory environment
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
Ref: #558-Scientific
-
Process Technician
Minneapolis, MN
Job Title: Process Technician Location: Minneapolis, MN Type: Contract Compensation: $21.00 / hr. Contractor Work Model: Onsite Hours: 6:00 AM-2:30 PM | Monday-Friday. However, this is a flex position and candidates must be flexible and have the abilit...
Date Posted: 01/22/2026 Recommended
-
OMICS Laboratory Lead/Manager II
Pittsburgh, PA
Title: OMICS Laboratory Manager II Location: Onsite, Pittsburgh, PA 15219 Type: 6-month contract to hire Hours: 8AM-5PM Start: January Overview: Join as a Laboratory Manager II to monitor personnel and workflow in the area. Track and monitor QA/QC in c...
Date Posted: 12/16/2025 Recommended
-
QC Lab Analyst II
Rockville, MD
Job Title: QC Lab Analyst II/III - Separations Location: Rockville, MD Type: Contract Schedule: Mon-Fri 8-5 Responsibilities: Performs routine analytical testing including more complex methods such as HPLC, CE, ELISA, and Cell Culture as well as basic ...
Date Posted: 01/16/2026 Recommended
-
Customer Service Representative
Pittsburgh, Pennsylvania
Job Title: Customer Service Representative Location: Pittsburgh, Pennsylvania Hours / Schedule: 1st shift, Monday - Friday, onsite Type: Contract Responsibilities Plans and executes expedient and efficient processing of customer orders in the SAP syste...
Date Posted: 01/09/2026 Recommended
-
Analytical Laboratory Chemist
Madison Heights, MI
Job Title: Analytical Laboratory Chemist Location: Madison Heights, MI Hours/Schedule: Monday–Friday, 8 am to 5 pm Pay Range: $25 - $27/hr Type: Contract, Potential for extension or conversion to permanent Overview This role supports analytical laborat...
Date Posted: 01/20/2026 Recommended
-
QC Lab Technician
East Hanover, New Jersey
Job Title: QC Lab Technician Location: East Hanover, New Jersey Type: Contract Compensation: $25 - $30 hourly Contractor Work Model: Onsite Hours: 6 AM- 2:30 PM M-F, occasional Saturdays Responsibilities: Conducts chemical and physical laboratory tests...
Date Posted: 01/20/2026 Recommended
-
Chemist
Fair Lawn, New Jersey
Job Title: Chemist Location: Paramus, New Jersey Type: Direct Hire Compensation: $63000 - $83000 annually Contractor Work Model: Onsite Hours: 8 AM- 5 PM M-F Responsibilities: Responsible for developing and formulating all types of fluid products. This...
Date Posted: 01/14/2026 Recommended
-
Customer Order Management Representative
Nashville, TN
Customer Order Management Representative Location: Nashville, TN Pay Rate: $24 per hour Work Arrangement: Hybrid Schedule: 7:00 AM–4:00 PM or 8:00 AM–5:00 PM Position Overview The Customer Order Management Representative serves as the primary point of ...
Date Posted: 01/07/2026 Recommended
-
Supply Chain Program Manager
Golden Valley, MN
Job Title: Supply Chain Program Manager Location: Remote Hours/Schedule: Monday–Friday, 8 am to 5 pm Type: Contract Overview The Supply Chain Program Manager leads complex, end-to-end supply chain initiatives within the Supply Chain Project Management ...
Date Posted: 01/07/2026 Recommended
-
QC Chemist
Cranbury, NJ
Job Title: QC Chemist Location: Cranbury, NJ Hours / Schedule: Standard business hours; overtime may be required based on project deadlines Type: Contract to Hire with strong intent to convert for the right candidate Compensation: $35 - $36 per hour (s...
Date Posted: 01/09/2026 Recommended
-
Quality Laboratory Manager
Freehold, New Jersey
Job Title: Quality Laboratory Manager Location: Freehold, NJ Type: Direct Hire Compensation: $80000 - $90000 annually Contractor Work Model: Onsite Hours: Monday-Thursday 8 am till 5 pm & Fridays 8 am till 2 pm Quality Laboratory Manager Key Responsibi...
Date Posted: 12/31/2025 Recommended
-
Pet Food Processing Technician
Minneapolis, MN
Pet Food Processing Technician Job Title: Pet Food Processing Technician Location: Golden Valley, MN (Minneapolis) Type: Contract-to-Hire Compensation: $21.00 per hour to start Contractor Work Model: 100% Onsite Hours: Monday - Friday, 6:00 AM - 2:00 P...
Date Posted: 01/22/2026 Recommended
-
Call Center / Customer Service IV
Nashville, TN
Customer Service IV Location: Nashville TN / Pay Rate: $25/hour Work Schedule Monday – Friday: 7:00 AM – 5:00 PM CST Overtime may be required from time to time Work Model & Location Hybrid role On-site Tuesdays and Wednesdays each week Equipment Requir...
Date Posted: 12/30/2025 Recommended
-
Ingredient Compliance Specialist
Parsippany, New Jersey
Job Title: Ingredient Compliance Specialist Type: Direct Hire Location: Morris County, NJ (Whippany/Parsippany, NJ) Schedule: Hybrid | 9:00 a.m.–5:00 p.m. Salary: $70,000–$85,000 + performance bonus About the Opportunity We are seeking an Ingredient Co...
Date Posted: 01/20/2026 Recommended
-
Manufacturing Associate
Novato, CA
Job Title: Manufacturing Associate Location: Novato, CA Type: Contract Compensation: $28.00 hourly (shift differential available based on hours) Contractor Work Model: Onsite Hours: Sun-Tues/Wed 6am to 7pm Requirements: Bachelors degree in science rela...
Date Posted: 12/09/2025 Recommended
-
Food Ingredients Quality Document Associate
Morristown, New Jersey
Job Title: Food Ingredients Quality Document Associate Location: Florham Park area (Hybrid) Hours / Schedule: 9am - 5pm Type: Direct Hire The Food Ingredients Quality Document Associate will support Quality and Regulatory functions by coordinating tech...
Date Posted: 01/20/2026 Recommended
-
Wash Lab Technician
Trumbull, CT
Job Title: Laundry Wash Lab Technician Location: Trumbull, CT Hours/Schedule: Monday–Friday, 8 am to 5 pm Pay Range: $20.00 - $24.00/hr Type: Contract, Potential for extension or conversion to permanent Overview This entry-level, on-site role supports ...
Date Posted: 01/21/2026 Recommended
-
Field Service Validation and Calibration Technician
Hackettstown, NJ
Job Title: Field Service Validation & Calibration Technician Location: Hackettstown, NJ Type: Direct Hire | Compensation: $60–$65K + Benefits Schedule: Full-Time, Monday–Friday | Work Model: Onsite About the Role Are you passionate about precision and ...
Date Posted: 01/08/2026 Recommended
-
Chemist I
Wilson, NC
Job Title: Chemist I Location: Wilson, NC Hours / Schedule: Monday - Thursday, 7am - 5:30pm, 10 hr shifts with some flexibility in start time Type: Contract Responsibilities Performs a variety of chemical analyses and GMP review in accordance with cGMP...
Date Posted: 12/23/2025 Recommended
-
Capitol Financial Analyst
Saint Paul, MN
Job Title: Capitol Financial Analyst Location: Roseville, Minnesota (must reside in the area) Type: Contract Duration: 12-Months Compensation: $50.00/hr. Contractor Work Model: Onsite The Capital Analyst on the Project Intake team plays a critical role...
Date Posted: 01/12/2026 Recommended
-
Administrative Assistant III
Minneapolis, MN
Job Title: Administrative Assistant III Location: Minneapolis, MN Type: Contract with opportunity to go direct. Compensation: $35.00 - $38.00 hourly Contractor Work Model: Hybrid Hours: Hybrid – Onsite Tuesday through Thursday; Remote Monday and Friday...
Date Posted: 01/21/2026 Recommended
-
QC Technician
Lyndhurst, NJ
Job Title: QC Technician Location: Lyndhurst, NJ Type: Contract Compensation: $26 - $28 hourly Contractor Work Model: Onsite Hours: 8 AM- 4:30 PM M-F Responsibilities: Evaluate products, raw materials, and intermediates for conformance to specification...
Date Posted: 01/08/2026 Recommended
-
Global Supplier Quality Management Representative
Indianapolis, IN
Job Name: Global Supplier Quality Management Representative Location: Indianapolis, IN Work Schedule: Mon - Fri 8am - 5pm Pay Range: $32.60 - $38.35 Type: Contract, Potential for extension or conversion to permanent Overview: The Global Supplier Qualit...
Date Posted: 12/08/2025 Recommended
-
Quality Control Analyst II / III - Biologics
Piscataway, NJ
Job Title: Quality Control Analyst II/III Location: Piscataway, NJ (Onsite: some travel to South Plainfield) Hours / Schedule: Monday-Friday, 8:30AM-5:00PM (with occasional early / late hours once per month during production runs) Type: Direct Hire Com...
Date Posted: 01/13/2026 Recommended
-
Scientist
Quincy, MA
Title: Food Scientist Location: Quincy MA Schedule: M-F 8-5 onsite daily Will accept relocation candidates Salary: up to $112k Start ASAP Education: BS/MS/PhD in Food Science/Engineering/related science or engineering field Requirements: 4+ years of ex...
Date Posted: 12/16/2025 Recommended
-
QC Compliance Manager
Pennington, NJ
Job Title: QC Compliance Manager – Biologics / Biosimilars Location: Greater Princeton, NJ area Employment Type: Direct Hire (Onsite) Schedule: Full-Time, Day Shift (M–F, 8–5 with flexibility) Compensation: $94,000–$124,000 (depending upon experience) ...
Date Posted: 12/16/2025 Recommended
-
Product Development Scientist / Chemist
Farmingdale, NJ
Job Title: Product Development Scientist / Chemist Location: Farmingdale, NJ Type: Direct Hire Start ASAP Overview: The R&D Scientist will research, develop, and optimize product formulations for various brands and products. This position will support ...
Date Posted: 12/10/2025 Recommended
-
R&D Lab Technician
Richmond, VA
Job Title: R&D Lab Technician Location: Richmond, VA Type: Contract Contractor Work Model: Onsite Job Requirements: Associates degree in Chemistry, Physics, Math, Microbiology or Engineering. Related fields will be considered Job Description: In this r...
Date Posted: 01/22/2026 Recommended
-
Procurement Coordinator II
Groton, CT
Job Title: Procurement Coordinator Location: Groton, CT- Hybrid Type: Contract Overview Leading pharmaceutical company looking for an experienced Procurement Coordinator. Ideal candidates should have a Bachelors degree and 3-5 years of relevant experie...
Date Posted: 01/09/2026 Recommended
-
Customer Service Representative
Rutherford, NJ
Job Title: Customer Service Representative Location: Rutherford, NJ Type: Contract Compensation: $20/Hour, DOE Contractor Work Model: Hybrid / 1 day remote Hours: 8a-4:45p, M-F Responsibilities Process customer orders via phone, email, fax, and mail an...
Date Posted: 01/11/2026 Recommended