Customer Support Reps
Albany, New York
Experience: 0
Category: Administrative & Clerical
Contractor Work Model: Hybrid
Brand: System One
Compensation Range: 42000.00 - 42000.00 Per Hour
Job ID: 348684
Date Posted: 09/23/2026
Shortcut: http://jobs.systemone.com/fOEYU4
Job Title: Customer Support Reps
Location: Albany, NY
Type: Contract To Hire
Compensation: $20
Contractor Work Model: Hybrid – onsite and remote
If interested reach out directly to kimberly.spicer@sytemone.com
Responsibilities
- Support the New York State Department of Health Medicaid Management Information System (MMIS) program by providing customer service via telephone and internet.
- Answer inbound calls from Medicaid Providers regarding billing or enrollment issues.
- Learn and understand Medicaid claims processes to assist providers effectively.
- Process transactions and maintain accurate database records of customer profiles.
- Act as a liaison for customers, ensuring their inquiries and issues are addressed promptly.
- Maintain knowledge of company products and customer service procedures.
- Minimum of 2+ years of customer service experience.
- Strong Microsoft Office skills (Word, Excel, PowerPoint).
- Excellent telephone and verbal communication skills.
- Customer-focused with the ability to adapt to different personality types.
- Ability to multi-task and manage time effectively.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law
#LI-KA1
#M1
Ref: #851-Rockville-S1
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⚠️ Protecting Job Seekers from Identity Scams
At System One, your privacy and security are important to us. As job-related scams continue to target job seekers, we want to help you recognize and avoid common recruitment fraud. Identity theft scams often involve individuals, also known as "scammers," posing as recruiters or employers to obtain sensitive personal information, such as Social Security numbers, bank account details, or copies of driver’s licenses, with the goal of stealing identities, accessing financial accounts, or creating fraudulent accounts in a victim’s name.