Job Title: IT Operations Business Support Specialist
Location: FT Onsite Pensacola, FL
Pay Rate: W-2 Negotiable
Position Type: Multiyear Contract
Hours: 40 hours a week

Responsibilities

• Analyze, research, and resolve problems and discrepancies.
• Ensure software/systems meet regulatory and procedural requirements.
• Develop and recommend enhancements to improve operational processes and procedures.
• Identify and detect errors/omissions; resolve or arrange for the resolution.
• Conduct internal audits of processes.
• Provide data analysis and project management duties as assigned.
• Participate in cross-organizational task groups concerning new automated systems, products, and/or services.
• Perform research for process improvements.
• Recommend corrective actions when discrepancies occur.
• Resolve issues relating to systems.
• Test and implement software and/or processes.
• Work with other business units to resolve systems and equipment issues.
• Ability to work independently and in a team environment.

• Advanced knowledge of systems and processes.
• Advanced research, analytical, and problem-solving skills.
• Advanced skill applying research and interpretation of findings to respond to requests for information.
• Advanced skill exercising initiative and using good judgment to make sound decisions.
• Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations.
• Advanced skill navigating multiple screens and PC applications and adapting to new technologies.
• Advanced verbal and written communication skills.

• Power BI and SharePoint experience desired.
• Bachelor's Degree or the equivalent combination of training, education, and experience.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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