Research Analyst
Location: Baltimore, Maryland | Onsite
Contract To Hire
Compensation: $34-$36/h

Role Overview
This is a data-driven marketing analyst/research support role focused on turning campaign and business data into clear, actionable insights. The position blends analytics, digital marketing performance tracking, and cross-functional collaboration to support decision-making and optimize marketing strategies.

Responsibilities

• Analyze and interpret data relevant to research projects, providing actionable insights to support decision-making.
• Gather, organize, and manage data sets from various sources to ensure accurate and comprehensive analysis.
• Prepare detailed reports, presentations, and documentation summarizing research findings for technical and non-technical audiences.
• Collaborate with cross-functional teams including IT staff, project managers, and stakeholders to align research efforts with organizational objectives.
• Assist in preparing description of research methodology, data collection techniques, and analysis processes.
• Support data validation, quality assurance, and troubleshooting of research datasets and tools.
• Contribute to projects that involve data collection, data cleaning, and data management best practices.

• High School Diploma or Associate’s Degree in Business, related field, or equivalent; Bachelor’s degree preferred.
• A minimum of two (2) years of work experience in a business environment or relevant internship experience with substantive professional activities.
• Working familiarity with Salesforce Marketing Cloud (SFMC) or comparable enterprise marketing platforms such as Mailchimp, HubSpot, Constant Contact, Marketo, or Eloqua.
• Experience with digital marketing platforms including Google Ads, Meta Ads Manager, and email marketing tools like Mailchimp or Constant Contact.
• Proficient in web analytics and search tools, including Google Analytics (GA4), Google Search Console, and experience tracking events/conversions.
• Ability to analyze and interpret campaign performance data, understanding digital marketing KPIs such as open rate, CTR, CVR, CPC, ROAS, and ROI.
• Experience designing, executing, and interpreting A/B tests for digital campaigns.
• Knowledge of SDLC and Agile methodologies for IT projects.
• Excellent written and verbal communication skills, with the ability to produce clear reports and presentations.
• Strong organizational skills and attention to detail, capable of managing multiple priorities and documentation.
• Experience with SQL/MySQL, Python, R (R Studio), or SPSS for data analysis is a plus.
• Understanding of conversion rate optimization (CRO), landing page strategies, and user experience enhancements.
• Familiarity with e-commerce platforms like Shopify and content creation tools such as Canva, Figma, Adobe Creative Suite, and video editing software.
• Knowledge of email automation workflows, A/B testing, and audience segmentation techniques.
• Experience with CRM systems like HubSpot CRM and Salesforce Sales/Service Cloud.
• Proficiency with data visualization tools such as Tableau or Power BI.
• Strong Microsoft Excel skills, including pivot tables, lookups, and basic data modeling.
• Background check clearance required.
• H-1B citizenship status required.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.


System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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