Senior ServiceNow Business Analyst / Coordinator / Project Manager
Washington, DC
Experience: 8
Education: BS
Category: Information Technology
Contractor Work Model: Hybrid
Brand: System One
Job ID: 376678
Date Posted: 07/13/2026
Shortcut: http://jobs.systemone.com/BgFbGj
Job Title: Senior ServiceNow Business Analyst / Coordinator / Project Manager
Location: Washington, DC – candidates MUST be LOCAL to the DMV area
Type: 6 months contract – good chance to extend or roll perm
Work Model: Remote for now - possibly quarterly onsite or potential for future onsite requirements
Security Clearance: Ability to obtain Public Trust - candidates will be allowed to start without Public Trust within two weeks’ time.
Overview
We are seeking a Senior ServiceNow Business Analyst / Coordinator / Project Manager to lead ServiceNow initiatives in a federal environment. This role will partner with business and technical teams to gather requirements, manage projects, drive process improvements, and support ServiceNow implementations and enhancements. The ideal candidate brings a strong mix of business analysis, project coordination, stakeholder management, and ServiceNow expertise, with the ability to successfully manage multiple priorities in an Agile environment. Public Trust clearance is required.
Responsibilities
- Partner with business stakeholders to gather, analyze, document, and validate business and functional requirements.
- Conduct workshops, interviews, and process-mapping sessions to identify business needs and improvement opportunities.
- Translate business requirements into detailed user stories, functional specifications, and acceptance criteria.
- Analyze current-state processes and recommend ServiceNow-based solutions to improve efficiency and user experience.
- Support backlog management, prioritization, and requirements traceability.
- Lead ServiceNow implementation, enhancement, integration, and optimization projects.
- Develop and maintain project plans, schedules, milestones, risk registers, and status reports.
- Manage project scope, timelines, budgets, resources, dependencies, and deliverables.
- Facilitate Agile ceremonies, stakeholder meetings, and governance reviews.
- Monitor project performance and proactively identify and mitigate risks and issues.
- Serve as the primary liaison between business stakeholders, ServiceNow developers, architects, testing teams, and leadership.
- Coordinate cross-functional teams to ensure timely execution of project activities.
- Track action items, decisions, and dependencies across multiple workstreams.
- Prepare executive-level communications, presentations, dashboards, and status updates.
- Support organizational change management, training, and adoption efforts.
- Support implementations and enhancements across ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, and CSM.
- Collaborate with technical teams on solution design, integrations, workflows, and automation initiatives.
- Participate in testing activities including UAT planning, execution, and defect management.
- Ensure compliance with ServiceNow best practices and organizational governance standards.
Requirements
- Bachelor's degree in Information Systems, Business Administration, Project Management, or related field.
- 8+ years of experience as a Business Analyst, Project Manager, Program Coordinator, or related role.
- 5+ years supporting ServiceNow implementations and enhancements.
- Strong understanding of Agile, Scrum, and hybrid delivery methodologies.
- Experience creating Business Requirements Documents (BRDs), Functional Requirements, User Stories, Process Flows, Project Plans, and Executive Status Reports.
- Proven experience managing multiple concurrent projects and stakeholders.
- Excellent analytical, problem-solving, organizational, and communication skills.
- AI experience with drafting user stories, converting technical configurations into plain-language, and creating project support documentation.
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M-2
#LI-CB5
Ref: #851-Rockville-S1
-
Project Coordinator
Pensacola, FL
Job Title: Project Coordinator Location: Pensacola, FL Type: Contract Work Model: Hybrid – onsite and remote Responsibilities • Support the execution of business projects by coordinating daily tasks, schedules, and deliverables • Maintain project docum...
Date Posted: 06/22/2026 Recommended
-
Procurement Coordinator
Bellevue, WA
Job Title: Procurement Coordinator Type: Long-term Contract Work Model: Remote Responsibilities: Support EPC Contractor’s procurement team to support award of procurement contractors and ensure adherence to the project master schedule. Collaborate with...
Date Posted: 07/15/2026 Recommended
-
Project Coordinator
Bellevue, WA
Project Coordinator Location: Remote Pay Rate: $52-$85/hour Position Type: Long-Term Contract Position Overview System One is seeking a highly organized Project Coordinator to support complex engineering projects by coordinating design activities, mana...
Date Posted: 06/25/2026 Recommended
-
Brand Coordinator
Pittsburgh, Pennsylvania
Job Title: Brand Coordinator Location: Pittsburgh, Pennsylvania Overview This position is responsible for supporting the Brand Team through the marketing planning process in developing marketing plans, guiding creative execution of the seasonal brand s...
Date Posted: 05/12/2026 Recommended
-
Sample Coordinator
Pittsburgh, Pennsylvania
Job Title: Sample Coordinator Overview Responsible for the overall management of the omni assortment samples for all departments within the Men's & Women's Bottoms division. Assist in hitting sample deadlines in order to adhere to the photo studio sche...
Date Posted: 05/19/2026 Recommended
-
Senior ServiceNow Business Process Consultant- ITSM
Arlington, Wisconsin
Job Title: Senior ServiceNow Business Process Consultant- ITSM Type: Contract Work Model: Remote – offsite Responsibilities Support workshops, interviews, and process mapping sessions to capture as-is and to-be workflows. Support documentation of funct...
Date Posted: 07/14/2026 Recommended
-
Senior Document Control Coordinator
Cary, Illinois
Job Title: Senior Document Control Coordinator Location: Cary, Illinois Type: Contract Compensation: $23-$28.25 Work Model: Hybrid – onsite and remote Hours: 40.0 Overview Leading medical device company looking for an experienced Senior Document Contro...
Date Posted: 06/26/2026 Recommended
-
Warehouse Coordinator
Valdosta, Georgia
Job Title: Warehouse Coordinator Location: Valdosta, GA Job Type: Contract Pay: $22.00-$24.00 per hour Schedule: Monday-Friday, 7:00 AM-3:00 PM (overtime may be required) Work Model: Onsite Overview We are seeking a detail-oriented Warehouse Coordinato...
Date Posted: 07/08/2026 Recommended
-
Business Analyst
McLean, VA
Job Title: Business Analyst Location: McLean, VA Type: Long-term contract Work Model: Remote Hours: 40.0 Security Clearance: Ability to obtain and maintain a Federal Public Trust clearance Contact: Crystal.dinnocenti@systemone.com RESPONSIBILITIES Supp...
Date Posted: 06/22/2026 Recommended
-
Portfolio Manager & PI Planning Coordinator
Plano , Texas
Portfolio Manager & PI Planning Coordinator Job Type: Permanent Full Time Location: Dallas, Texas, United States Description: Portfolio Manager & PI Planning Coordinator Position Description We are seeking a highly organized and proactive Portfolio Man...
Date Posted: 05/08/2026 Recommended
-
HR Coordinator
Tulsa , Oklahoma
Job Title: HR Coordinator Location: Tulsa, OK Type: Contract To Hire Compensation: $18-25/hr Work Model: Onsite Hours: 40.0 Security Clearance: N/A Responsibilities Assist with the recruitment process, including posting jobs, scheduling interviews, con...
Date Posted: 06/18/2026 Recommended
-
Project Engineer / Job Coordinator
Spartanburg, SC
Job Title: Project Engineer / Job Coordinator Location: Spartanburg, SC Type: Direct Hire Contractor Work Model: Onsite – onsite Overview System One is hiring a full-time Project Engineer / Job Coordinator local to the Spartanburg, SC area who will sup...
Date Posted: 06/02/2026 Recommended
-
Research Coordinator
Boston, MA
Job Title: Research Coordinator Location: Boston MA Type: Contract To Hire Compensation: $25-$28/hr Contractor Work Model: Onsite – onsite Hours: 40.0 Responsibilities Assist Sr. Project Manager and team members with all phases of clinical research, in...
Date Posted: 07/07/2026 Recommended
-
Marketing Operations Coordinator
Warrendale, Pennsylvania
Job Title: Marketing Operations Coordinator Location: Warrendale, Pennsylvania Overview The Marketing Operations Coordinator is a one-year contractor role that provides hands-on coordination support to keep marketing projects moving through Workfront s...
Date Posted: 05/04/2026 Recommended
-
Payroll Coordinator
Pittsburgh, PA
Job Title: Payroll Coordinator Location: Pittsburgh, PA Type: Direct Hire Work Model: Hybrid – onsite and remote Overview The New Hire Payroll Coordinator ensures the accurate and timely entry of new hires into the payroll system, manages the onboardin...
Date Posted: 06/22/2026 Recommended
-
ServiceNow Technical Consultant - ITOM
Arlington, Wisconsin
ServiceNow Technical Consultant - ITOM Location: Remote Type: Multiyear Contract Hourly Pay Rate: $60/hr. range, W2. Benefits available Requirements: US Citizenship required for federal government project System One IT has multiple long-term contract o...
Date Posted: 07/13/2026 Recommended
-
Logistics Coordinator
Shafter, California
Job Title: Logistics Coordinator Location: Shafter, California Job Type: Contract Pay: $30.00 per hour Schedule: 7:00 AM-3:30 PM Mon-Fri Work Model: Onsite Overview We are seeking a highly organized Logistics Coordinator to support shipping, inventory,...
Date Posted: 07/08/2026 Recommended
-
Nuclear Reactor Systems & Systems Integration (RSSI) Project Coordinator
Bellevue, WA
Job Title: Nuclear Reactor Systems & Systems Integration (RSSI) Project Coordinator Location: Bellevue, WA, United States Type: Contract Compensation: $52.00 - $85.00 per hour Contractor Work Model: Remote – offsite Hours: 40.0 hours per week Overview ...
Date Posted: 05/11/2026 Recommended
-
Senior ServiceNow Architect
Baltimore, Maryland
Job Title: Senior ServiceNow Architect Location: Baltimore, Maryland Type: Contract To Hire Contractor Work Model: Hybrid – onsite and remote Responsibilities Architect, configure, and customize the ServiceNow platform to meet organizational needs acro...
Date Posted: 06/09/2026 Recommended
-
Business Analyst - JD Edwards
Winchester, Virginia
Job Title: Business Analyst - JD Edwards Location: Winchester, Virginia, United States Type: Contract To Hire Responsibilities Support and enhance enterprise manufacturing and supply chain operations by acting as a liaison between business stakeholders...
Date Posted: 06/15/2026 Recommended
-
Sample Coordinator
New York, New York
POSITION TITLE: Sample Coordinator POSITION SUMMARY: Responsible for the overall management of the omni assortment samples for all departments within the Men's & Women's Bottoms division. Assist in hitting sample deadlines in order to adhere to the pho...
Date Posted: 05/29/2026 Recommended
-
HR Coordinator
Portage, MI
Job Title: HR Coordinator Location: Kalamazoo, MI Type: Contract Compensation: $24-28/hr Work Model: Hybrid Overview Join a collaborative, people-first medical technology organization as a remote HR Coordinator supporting employees through important le...
Date Posted: 07/13/2026 Recommended
-
ServiceNow Administrator
Lenexa, KS
Job Title: ServiceNow Administrator Location: Lenexa, Kansas Responsibilities Configure and maintain core ServiceNow modules including Strategic Portfolio Management, Field Service Management, and project/workflow automation across the business. Collab...
Date Posted: 06/08/2026 Recommended
-
UX Researcher
Pensacola, FL
Job Title: UX Researcher Location: Pensacola, FL (on-site) and San Diego, CA or Vienna, VA Type: Contract Work Model: Hybrid – onsite and remote Responsibilities Act in a consultative and advisory role to various levels and functions within the design ...
Date Posted: 07/08/2026 Recommended
-
Preclinical Sample Coordinator
Boston, MA
Job Title: Preclinical Sample Coordinator Location: Boston, MA Work Model: Onsite Hours: M-F 8am-5pm Compensation: $30.00 - $35.90/hr Type: 12-month contract, Potential for extension or conversion to permanent Overview As a Sample Coordinator for speci...
Date Posted: 07/08/2026 Recommended
-
Project Manager
Merrifield, VA
Job Title: Project Manager Type: Contract Compensation: Work Model: Remote – offsite Responsibilities Manage multiple projects concurrently, particularly those impacting end users within the End User Computing Project Portfolio. Utilize hybrid delivery...
Date Posted: 07/06/2026 Recommended
-
ServiceNow Developer
Fort Meade, Maryland
Job Title: ServiceNow Developer Location: Fort Meade, Maryland Type: Contract Contractor Work Model: Onsite – onsite Security Clearance: Must hold an active DoD Secret clearance and obtain Security+ certification within 14 days of hire. Responsibilitie...
Date Posted: 06/09/2026 Recommended
-
Business Analyst - JD Edwards
Winchester, Virginia
Job Title: Business Analyst - JD Edwards Location: Winchester, Virginia Work Mode : 5 Days Onsite Duration : Contract to Hire We are seeking an experienced JD Edwards (JDE) Business Analyst with strong Warehouse Management System (WMS) expertise to sup...
Date Posted: 06/26/2026 Recommended
-
Electrical Engineering Coordinator
North Kingstown, Rhode Island
Job Title: Electrical Engineering Coordinator Location: North Kingstown, Rhode Island Type: Direct Hire Compensation: Contractor Work Model: Onsite – onsite Responsibilities Lead the preliminary design phase through to final implementation of all elect...
Date Posted: 05/12/2026 Recommended
-
Product Analyst
Vienna, Virginia
Job Title: Product Analyst Location: Vienna, VA Type: Contract Contractor Work Model: Hybrid – onsite and remote Responsibilities • Clearly communicate status updates and issues in both oral and written formats; lead product meetings. • Author a wide r...
Date Posted: 05/11/2026 Recommended