Job Title: Senior Voice Engineer
Location: Arlington, VA
Type: Contract
Contractor Work Model: Hybrid – onsite and remote

Responsibilities

• Configure, test, deploy, maintain, and troubleshoot cloud and on-premise telecom solutions and services
• Monitor system performance and call quality, leading efforts to resolve performance issues
• Integrate third-party applications with Teams Phone, Five9, and other County voice services
• Assess impacts and risks of scheduled and unplanned service updates and alerts
• Serve as a technical subject matter expert for large technical initiatives
• Provide Tier 3 response and support for complex service impacting incidents and problems
• Work closely with internal staff (security, network, AD) and managed service providers for solution implementation and issue resolution
• Recommend, evaluate, develop, and implement new products to enhance service offerings
• Lead the implementation of changes to existing solutions
• Review and approve technical changes submitted through the formal change management process
• Contribute to the development of long-term strategy

• 10+ years of telecommunications and networking experience with PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, cloud
• Direct experience with Cisco Call Manager and Teams Phone
• Preference for experience with Five9 or similar CCaaS product
• Experience working in federal, state, or local government environments
• Excellent troubleshooting and analytical skills
• Strong collaboration and communication skills