Voice Analyst

Leesburg, VA

Job Title: Voice Analyst
Location: Arlington, VA
Type: Contract
Compensation:
Contractor Work Model: Hybrid – onsite and remote

Responsibilities

  • Support day-to-day operations for cloud and on-premises voice services.
  • Provide Tier 2 support for voice systems and related integrations.
  • Act as facilitation point for the managed services provider for triage and escalations.
  • Coordinate with internal teams (cabling, network, security, endpoint, etc.) on infrastructure and service issues.
  • Generate operational and analytics reports.
  • Work closely with the help desk, end users, and managed services provider.
  • Evaluate new products and services.
  • Lead small projects and system upgrades.
  • Provide technical support for larger operational efforts and project implementations.
  • Develop operational and support documentation.
  • Conduct end-user training.
Requirements
  • 7+ years of telecommunications and networking experience (PSTN, VoIP, UCaaS, CCaaS, SIP, SBCs, QoS, cloud).
  • Hands-on experience with Cisco Call Manager and Microsoft Teams Phone.
  • Experience with Five9 or similar CCaaS platforms (preferred).
  • Experience supporting federal, state, or local government environments (preferred).

Type: Contract

Experience: 0

Category: Information Technology

Contractor Work Model: Hybrid

Brand: System One

Shift: On-Site

Job ID: 349385

Date Posted: 04/17/2026

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