Technical Customer Support Lead Coordinator
Pittsburgh, PA
Experience: 0
Category: Scientific & Clinical
Contractor Work Model: Onsite
Brand: Joulé
Compensation Range: 32.00 - 33.00 Per Hour
Job ID: 349550
Date Posted: 04/21/2026
Shortcut: http://jobs.systemone.com/uTdJib
Job Title: Technical Customer Support Lead Coordinator
Location: Pittsburgh, PA
Type: Contract
Work Model: Remote
Hours: Mon- Fri 8am- 5pm
Responsibilities
- Provide tier 1 user support for CRM related issues and requests
- Monitor and manage the support case queue, ensuring timely triage, resolution, and documentation
- Partner with CRM team members to triage escalations and support issue resolution
- Perform system administration tasks to support users, workflows, and data accuracy
- Support data integrity efforts, including data entry, validation, and cleanup as needed
- Ensure quality and consistency in business and system administration processes
- Document issues, resolutions, and process updates to support ongoing improvements
- Experience supporting CRM platforms, preferably in a customer support or analyst role
- Strong problem-solving, organizational, and communication skills
- Ability to work independently with minimal supervision
- Experience with system administration, data entry, validation, and cleanup
- High school diploma or equivalent; relevant certifications are a plus
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Ref: #558-Scientific
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