Tier1/Tier2 Desktop Engineer
Cedar Knolls, NJ
Experience: 0
Category: Information Technology
Brand: System One
Compensation Range: 70000.00 - 70000.00
Job ID: 319545
Date Posted: 05/30/2024
Shortcut: http://jobs.systemone.com/MCci1O
Tier 1/Tier 2 Desktop Engineer wanted in Cedar Knolls!
Direct Hire
M-F with occasional weekends - hybrid work schedule
8:30-5:30
$70k
Responsibilities
- The candidate would be part of the front-line response team touching nearly all tickets, email and support calls
- Queue management, take ownership and responsibility of queries, issues and problems assigned to the queue
- Provide customer service to clients on inbound phone calls and emails
- Track these incidents and requests within the service desk management system
- User Technology Support
- Provide support for basic hardware/software/general technology questions/issues
- Install, upgrade, and swap deskside hardware (computers, monitors, phones, headsets, scanners, webcams)
- Proactive emails to users to apply software updates to laptops and mobile devices
- Technology Team Administrative Support
- Track and update asset data in asset control system
- Assists with monthly inventory scan of laptops/desktops
- Ensure Help Desk maintains adequate stock of key materials
- Manage technology related purchase orders and receiving
Qualifications
- 3+ years supporting, troubleshooting and maintaining Windows, MacOS, mobile devices and related technologies
- 3+ years experience in service desk operations
- Excellent verbal and written communications with an eye for detail
- Highly skilled in documenting troubleshooting steps and creating knowledge base articles
- A team player who can also work independently
- Someone passionate about technology
- A multi-tasker who is effective and patient under pressure
- A problem solver who is able to prioritize
- Experience with remote support tools
- Technical certifications, for instance ITIL Certification or working towards completion, A+ Certification, Microsoft Certification (MCP or MD-100)
- Learning new technologies as they are deployed
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, and MOUNTAIN, LTD., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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