Customer Service
Carson, California
Experience: 0
Category: Customer Service
Contractor Work Model: Hybrid
Brand: System One
Compensation Range: 55000.00
Job ID: 347360
Date Posted: 03/06/2026
Shortcut: http://jobs.systemone.com/9sfFCf
Distributor of cosmetic packaging products is looking for a Customer Service Sales Support to join their team.
Summary:
Perform all activities related to first-line customer assistance, to manage the order entry and execution process with accuracy and timeliness, as well as to autonomously and directly manage medium-small customers within a specific geographical area, with the aim of achieving the highest level of customer satisfaction.
Duties and Responsibilities:
- Work closely to support Sales Managers with all pre-sales activities, including maintaining contact databases in the operational management system and manage sample requests.
- Manage all after-sales operational activities, starting from order entry and processing.
- Monitor the order process of the assigned commercial area, performing maintenance on shipment dates to ensure compliance; regularly check one's "due orders" to avoid unnecessary delays in available stock; keep an eye on "pending approval" orders to ensure they are released by the Purchasing Department according to agreed timelines.
- Assist customers and potential agents with a sense of urgency and accurately collaborate with other departments to resolve issues and consistently promote customer satisfaction.
- Manage the generation of artwork for customized work order requests by customers both during sampling and ordering phases.
- Manage return orders and data entry in the system, inform all involved departments accordingly.
- Carry out overdue customer follow-up procedures based on existing protocols.
- Manage the retrieval of sales documentation necessary for regulatory purposes for proven exports, follow instructions from the Sales Manager.
- Work closely and support Sales Managers and New Business Development.
- Archive files on the network and email in Outlook as per directives received from the Sales Manager.
- Such other duties may be assigned to you by management of the Company, from time to time.
- 3+ years of customer service experience
- Some college preferred
- Manufacturing or Distribution experience a plus
- MS Word, Excel and Outlook
- ERP/Database Systems
- Teamwork
- Results oriented
- Innovative approach
- Time management skills
- Reliable and trainable
- Flexible and adaptable
- Strong communication (verbal and written)
- Good listening and problem-solving abilities
- Communication and presentation skills
- Attention to detail with strong organizational skills
- Interpersonal and collaborative skills
Ref: #231-Eng Tampa
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