Customer Order Management Representative

Nashville, TN

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Type: Contract

Experience: 0

Category: Administrative & Clerical

Contractor Work Model: Hybrid

Brand: System One

Job ID: 346753

Date Posted: 02/24/2026

Shortcut: http://jobs.systemone.com/sMdWYo


Customer Order Management Specialist
Pay Rate: $24/hour - Schedule: 7:00 AM–4:00 PM or 8:00 AM–5:00 PM
Work Arrangement: Hybrid (3 days onsite – Monday, Tuesday + 1 additional required in-office day; 2 days remote)

Position Overview

The Customer Order Management Specialist acts as the single point of contact for assigned customer accounts, managing the full order lifecycle to ensure timely and accurate order processing. This is not a call center role.

The role requires strong customer service skills within a supply chain or order management environment, working closely with customers to monitor and manage order status while meeting service level expectations.

Key Responsibilities

Order Lifecycle Management

  • Manage assigned customer accounts from new customer setup through order fulfillment

  • Enter, modify, and track customer orders

  • Ensure orders are processed and shipped by agreed deadlines

  • Support logistics coordination when required

  • Maintain accurate documentation throughout the process

Customer Support & Communication

  • Serve as single point of contact for customers, distribution centers, and manufacturing plants

  • Provide proactive updates and continuous communication

  • Resolve complex customer inquiries through research and system knowledge

  • Escalate issues appropriately while documenting all actions

  • Maintain accurate records of all interactions in internal systems

Compliance & Documentation

  • Ensure compliance with export policies and shipping regulations

  • Compile required export/shipping documentation

  • Support credit and debit processes

  • Utilize SOX knowledge when applicable

Quality & Process Improvement

  • Liaise with manufacturing/aftermarket teams regarding quality concerns

  • Submit Material or Process Non-Conformance claims via Quality Management System

  • Support supervisor during customer visits

  • Prepare and distribute internal and customer reports

  • Participate in or lead process improvement initiatives

  • Support departmental goals and performance metrics

Required Qualifications

  • Minimum 1 year of relevant experience

  • Experience in customer order management or supply chain environment

  • Strong communication skills

  • Familiarity with Excel

  • Experience with credit and debit transactions

  • Understanding of SOX compliance

  • Knowledge of Quality Management Systems (preferred)

Top 3 Skills

  1. Strong communication skills

  2. Supply chain/order management experience

  3. Excel proficiency

Apply with an update CV.

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