Job Title: Desktop Support
Location: Vienna, VA
Type: Contract
Contractor Work Model: Onsite – onsite

Responsibilities

• Diagnose and resolve hardware and software issues for end users
• Provide basic networking support including IP and DNS configurations
• Assist with cybersecurity measures such as MFA and phishing protection
• Utilize ticketing systems like ServiceNow to track and resolve issues
• Troubleshoot Palo Alto Network Global Protect client issues on Windows endpoints
• Resolve issues on Microsoft Windows 11 operating systems
• Support Microsoft M365 productivity tools including Outlook, OneDrive, and Teams

Requirements

• Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
• Experience troubleshooting issues on Microsoft Windows 11 operating systems
• Proficiency with Microsoft M365 software (Outlook, OneDrive, Teams)
• Excellent communication and customer service skills
• Professional presence and ability to work well in a team
• Detail-oriented and able to follow standard operating procedures
• Basic networking and cybersecurity knowledge (IP, DNS, MFA, phishing)
• Experience with ticketing systems such as ServiceNow
• Minimum of 0 years of related experience Nice to have:
  • CompTIA A+ Certification
  • Microsoft 365 Certified: Fundamentals Certification
  • Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software
  • Experience troubleshooting Citrix VDIs

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Ref: #851-Rockville-S1