Job Title: Desktop Support
Location: 100% On Site - Pensacola, FL
Type: Contract
Contractor Work Model: Onsite – onsite

Responsibilities

• Provide technical support for desktop hardware and software issues in a fast-paced environment
• Utilize troubleshooting and ticketing systems such as ServiceNow to track and resolve issues
• Support Windows 10 operating systems and Microsoft Office/365 applications including Outlook
• Manage Active Directory accounts and permissions
• Perform desktop imaging using MDT, LTI, ZTI procedures
• Assist with printer support for HP, Canon, Toshiba models
• Deliver excellent interpersonal and customer service to end-users
• Maintain patience and a strong team-first mindset in a dynamic environment

• Excellent interpersonal and customer service skills
• Patience and a strong team-first attitude
• Ability to work effectively in a fast-paced environment
• Experience troubleshooting with ServiceNow or similar ticketing systems
• Windows 10 experience
• Knowledge of Microsoft Active Directory
• Experience with desktop imaging tools (MDT, LTI, ZTI)
• Proficiency in Microsoft Office/365 and Outlook
• Experience supporting IBM Lotus Notes and printer support (HP, Canon, Toshiba)
• Must be eligible to work in the US without sponsorship

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