Job Title: Training Associate
Location: Concord, NC
Compensation: $30.00 - $39.30/hr
Contractor Work Model: Onsite
Schedule: M-F 8am-5pm
Type: Contract, Potential for extension or conversion to permanent

Overview
The Training Associate will supplement the Concord site L&D Team and is responsible for supporting the creation, coordination, and implementation of learning solutions for the Concord, NC manufacturing site. The L&D Associate will partner with other L&D associates to perform ServiceNow requests, manage functional area Training Matrices, support training material creation and revision, and assist with the management of requests received via the team email address.

Responsibilities

• Support the management and maintenance of functional area training matrices, including updates, revisions, reviews, and approvals within QDocs
• Assist with course and curricula periodic reviews to maintain training compliance and effectiveness
• Run LMS reports to support quality investigations, reporting requests, and site training metrics
• Monitor and respond to site L&D team email requests, escalating or resolving requests as appropriate
• Support ServiceNow requests related to instructor-led training classes, course retirements, curricula assignments, and due date extensions
• Coordinate instructor-led training activities, including scheduling, room reservations, visitor registration, rosters, and training surveys
• Assist with contractor learning plan activation and curricula assignment management
• Support the creation, revision, and maintenance of training materials, including OJTs and instructor-led training content
• Participate in training streamlining initiatives, including assignment profile updates, functional area mapping, assessment mapping, and curriculum architecture projects
• Organize and maintain training data, process metrics, and survey feedback results
• Collaborate with site teams to improve and update training programs based on feedback and operational needs
• Support ongoing site manufacturing milestones and global learning initiatives to ensure uninterrupted training operations

• Experience supporting Learning & Development, training coordination, or training administration functions
• Experience managing training records, curricula, or training matrices in a regulated environment
• Familiarity with LMS platforms and reporting functionality
• Experience supporting ServiceNow requests or similar workflow management systems
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Experience coordinating instructor-led training sessions and training logistics
• Ability to maintain accurate documentation and training records
• Strong attention to detail and process-oriented mindset
• Proficiency with Microsoft Office applications, including Excel and Outlook

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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