GenAI Application Developer
Washington, DC
Experience: 2
Education: BA
Category: Information Technology
Contractor Work Model: Remote
Brand: System One
Compensation Range: 49.00 - 60.00 Per Hour
Job ID: 345784
Date Posted: 02/03/2026
Shortcut: http://jobs.systemone.com/WndMIU
Job Title: GenAI Application Developer
Location: Remote, but willing to do
Quarterly Travel to Gaithersburg, MD.
Type: Contract
Contractor Work Model: Remote
Security Clearance: Per government contract, Must be a US Citizen with ability to obtain a Public Trust clearance.
Open/Additional Info
opening for an early career GenAI Application Developer to build and enhance AI-powered applications for an AWS Contact Center As a Service (CCAS) platform that uses Amazon Connect, Lex V2, Amazon Q in Connect, Contact Lens, Bedrock, OpenSearch, and Lambda (Python). This is a software development role focused on conversation flow design, Amazon Connect integrations, AI service orchestration, generative AI safety, and the creation of supporting APIs and data pipelines to improve customer experience through intelligent automation.
You will work with senior developers, UI/UX designers, and cloud engineers to implement features that deflect customer contacts with voice/chat bots, optimize routing and flows, provide agents with real-time AI assistance, and ensure privacy/compliance controls. This is an exciting opportunity to grow your development skills while delivering secure, reliable, and innovative solutions in a mission environment.
Primary Responsibilities
- Amazon Connect application development and configuration:
- Build, update, and maintain Amazon Connect contact flows, routing profiles, and queues to support both voice and chat channels.
- Integrate Lex V2 bots into Amazon Connect flows for call deflection, self-service transactions, and escalation.
- Enable and configure Contact Lens for real-time and post-contact analytics, transcription, summarization, sentiment analysis, and redaction.
- Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and step-by-step agent assist experiences.
- Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention compliance.
- AI orchestration and backend services:
- Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls, embeddings workflows, and model invocation logging.
- Implement OpenSearch indexing, vector/keyword queries, and knowledge synchronization triggers.
- Build retrieval-augmented generation (RAG) pipelines to enhance Amazon Connect agent assist and self-service knowledge.
- Apply structured logging, unit/integration tests, error handling, and performance/cost safeguards.
- Data safety and compliance:
- Implement AI guardrails, prompt templates, and output evaluation for safety and accuracy.
- Enforce PII minimization and redaction policies in Amazon Connect conversation logs.
- Participate in threat modeling and support remediation of findings for contact center integrations.
- Web and chat integration:
- Support CloudFront + WAF configurations for secure web chat entry points.
- Build APIs and event hooks to pass conversation context between web chat, Amazon Connect, and AI services.
- DevSecOps and operations:
- Contribute to Git-based CI/CD pipelines, code reviews, and documentation.
- Maintain runbooks, architecture diagrams, and SOPs for contact flows, bot integrations, and AI workflows.
- Create and monitor CloudWatch dashboards/alarms for call deflection rate, average handle time (AHT), contact resolution, and AI usage metrics.
Basic Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field and 2–4 years of relevant experience; or a Master’s with
- 2+ years of software development with Python, including building and troubleshooting AWS Lambda functions.
- Hands-on experience with Amazon Connect setup and configuration, including contact flows, routing profiles, queues, and channel integration (voice, chat).
- Experience integrating Lex V2 bots with Amazon Connect flows.
- Familiarity with conversational AI design, including slot elicitation, error recovery, and safe fallback patterns.
- Infrastructure as Code experience (CloudFormation) and Git-based CI/CD workflows.
- Foundational security knowledge: least privilege IAM, encryption at rest (KMS), and secure logging/monitoring.
- Strong written and verbal communication; able to document designs and explain technical choices to teammates.
Preferred Qualifications
- Practical exposure to full Amazon Connect deployments, including telephony setup, contact attributes, and queue performance optimization.
- Experience enabling and tuning Contact Lens for compliance, sentiment analysis, and post-contact QA scoring.
- Experience with Amazon Q in Connect for agent assist workflows and knowledge retrieval.
- Experience with Amazon Bedrock (LLM and embeddings) and guardrails; calling LLM APIs and prompt engineering.
- Knowledge of Retrieval Augmented Generation (RAG) and vector search; AWS OpenSearch Service configuration (VPC only, KMS) and k-NN/HNSW indices.
- Familiarity with KMS key policies, grants, and cross-account access; S3 data protection (BPA, lifecycle, access points).
- Experience with AWS WAF, CloudFront, and edge security patterns.
- Observability and analytics skills: CloudWatch dashboards/alarms, X-Ray, Athena/Glue.
- Understanding of privacy/compliance considerations (PII redaction, data retention), and familiarity with FISMA and FedRAMP concepts as applied to contact centers.
- Certifications (any of): AWS Developer Associate, AWS Solutions Architect Associate/Professional, AWS AI Specialty, AWS DevOps Engineer, CISSP/CCSP.
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M2
#LI-CS1
#DI-CS1
Ref: #851-Rockville-S1
-
Application Development Expert
Baltimore, VA
Application Development Expert Location: Hybrid, 2 days a week on-site, Baltimore, MD Position Type: Long Term Contract or TTP Pay Rate: $85/hr. + W2 Pre-employment background check required Requirements The Applications Development Expert will work cl...
Date Posted: 02/06/2026 Recommended
-
System Support Analyst
Indianapolis, IN
Job Title: System Support Analyst – Digital Health Platforms Location: Indianapolis, IN Hours/Schedule: Monday–Friday, 8:00 am – 5:00 pm (Hybrid) Type: Contract Overview The System Support Analyst ensures the reliable, compliant, and effective operatio...
Date Posted: 01/22/2026 Recommended
-
AWS Data Engineer
Dallas, Texas
System One has an exciting Data Engineering opportunity with a partner based in the Tulsa, OK area, but will sit in the Frisco, TX area. This position will be responsible for working with complex data sets across an organization spanning multiple state...
Date Posted: 01/15/2026 Recommended
-
Databricks Administrator
Washington, District of Columbia
Job Title: Databricks Administrator Location: Washington, District of Columbia Type: Contract Contractor Work Model: Onsite PROJECT DESCRIPTION: The Enterprise Data Platform (EDP) empowers the Board to confidently use trusted, standardized, and well go...
Date Posted: 01/16/2026 Recommended
-
Full Stack Infrastructure Engineer
Herndon, VA
Full Stack Infrastructure Engineer Dulles, VA - onsite Secret Clearance is required to start This role involves contributing to the design, development, and deployment of advanced cybersecurity capabilities to support CISA's mission today and into the ...
Date Posted: 01/12/2026 Recommended
-
Senior Scientist I - Computational Biologist
Rockville, MD
Job Title: Senior Scientist, Computational Biology- Antibody Engineering Location: Rockville, MD (100% Onsite) Hours/Schedule: Monday–Friday, 9:00 AM – 5:00 PM Compensation: $45.00 – $70.00/hour Type: Contract (6 months, extension possible but not guar...
Date Posted: 02/04/2026 Recommended
-
Sr MicroStrategy / BI Platform Administrator
Reston, VA
Job Title: Sr MicroStrategy / BI Platform Administrator Location: Reston, VA (hybrid) Type: Contract Compensation: $83.00-$87.00/HR on W2 Position Purpose: The MicroStrategy Administrator is a specialized technical leader responsible for the operationa...
Date Posted: 02/06/2026 Recommended
-
Full-Stack AWS Developer
McLean, Virginia
Job Title: Full-Stack AWS Developer Location: Remote (EST) Type: Contract To Hire Senior Full Stack Developer What You Will Do: The Cloud Applications Full-Stack AWS Developer will work closely with clients, digital leaders, solutions architects, and t...
Date Posted: 12/15/2025 Recommended
-
AWS System Engineer
Chantilly, VA
AWS System Engineer Top Secret clearance is required HYBRID in Chantilly, Gaithersburg, Alexandria, or St. Louis $180,000/year Direct Hire AWS Cloud experience provisioning Windows Server systems. Must be willing to sit for a CI Poly. Hybrid role. Resp...
Date Posted: 02/02/2026 Recommended
-
Learning & Development Technologist
Indianapolis, IN
Job Title: Learning & Development Technologist Location: Indianapolis, IN Hours/Schedule: Monday–Friday, 8 am to 5 pm Type: Contract Overview The Learning & Development Technologist supports learning operations through workflow automation, data visuali...
Date Posted: 01/22/2026 Recommended
-
Senior Database Engineer
Washington, DC
Job Title: Senior Database Engineer Location: SE Washington, DC 20590 (onsite) Type: Contract Compensation: $45.00-$52.89/HR on W2 Security Clearance: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 year...
Date Posted: 01/27/2026 Recommended
-
Technology Specialist - Zoho
Pittsburgh, Pennsylvania
Zoho One Administrator /Developer Remote Potential for Contract Extension: Possible extension or contract-to-hire Initiatives / Projects Sales pathing and workflow automation Impact / Function Supports merchant payment provider processes, contributing ...
Date Posted: 11/19/2025 Recommended
-
Databricks Engineer
Washington, District of Columbia
Job Title: Databricks Engineer Location: Washington, District of Columbia Type: Contract Contractor Work Model: Onsite PROJECT DESCRIPTION: The Enterprise Data Platform (EDP) empowers the Board to confidently use trusted, standardized, and well-governe...
Date Posted: 01/20/2026 Recommended
-
Engineering and Design Processes Engineer
Bellevue, WA
Job Title: Engineering and Design Processes Engineer Type: Contract Compensation: $55 - $95 hourly Contractor Work Model: Remote Position Overview: As an Engineering and Design Processes Engineer, you will serve as a vital link between established proc...
Date Posted: 01/05/2026 Recommended
-
Amazon Shipping Specialist
Lakewood, NJ
Job Title: Amazon Shipping Specialist Location: Lakewood, NJ Type: Contract To Hire Compensation: $20.00 - $25.00 hourly Contractor Work Model: Onsite Hours: 9:00 AM-5:00 PM | Monday-Friday Amazon Shipping Specialist Job Duties: Monitor, track, and mai...
Date Posted: 01/23/2026 Recommended
-
Sr. IAM Engineer (CyberArk)
Topeka, KS
Job Overview: The Senior Identity Access Management (IAM) Engineer will lead the design, implementation, and optimization of CyberArk Privileged Access Management (PAM) solutions, serving as the primary subject matter expert for CyberArk across the org...
Date Posted: 01/27/2026 Recommended
-
IAM QA TESTER
Ashburn, VA
Job Title: IAM QA Tester (IAM, API, Functional Testing) Location: REMOTE Pay Rate: Open to W2 options Position Type: Multiyear Contract Requirements • Experienced Quality Assurance (QA) Tester with a strong background in Identity & Access Management (I...
Date Posted: 12/05/2025 Recommended
-
Senior Systems Security Specialist
Baltimore, Maryland
Role Title: Sr. Systems Security Specialist Role Type: 6+ months contract - strong chance of extensions and/or perm rollover Location: Baltimore, MD Clearance Required: Fingerprint clearance A global IT and digital consulting firm is seeking a Senior S...
Date Posted: 02/03/2026 Recommended
-
IT Senior Specialist-DX Automation
Erlanger, Kentucky
Job Title: Senior Specialist- Digital Transformation (DX) Automation Location: Erlanger, Kentucky Type: Direct Hire Compensation: $92500 - $115625 annually Contractor Work Model: Hybrid Hours: M-F 3 days onsite in Erlanger USC or GC, no H1B sponsorship...
Date Posted: 11/25/2025 Recommended
-
Property Accounting Manager
Houston, Texas
Job Title: Property Accounting Manager Location: Houston, Texas Type: Direct Hire Work Model: Onsite System One is assisting a client in hiring a Property Accounting Manager. SUMMARY The Accounting Manager oversees day-to-day accounting operations, ens...
Date Posted: 01/28/2026 Recommended
-
Manager Data Science
Bethesda, MD
Job Title: Manager Data Science Location: Bethesda, MD Type: Contract To Hire Compensation: $110000 - $150000 annually Contractor Work Model: On-site Manager of Data Science Bethesda, Maryland The Manager of Data Science supports the Chief Actuary and ...
Date Posted: 02/05/2026 Recommended
-
SAP Work Order Payment Program Manager
Maple Grove, MN
Job Title: SAP Work Order Payment Program Manager Location: Maple Grove, MN Type: W2 Contract Contract Duration: 12-Months Hourly Pay Rate: $82.75 Contractor Work Model: Hybrid Work Schedule: 7:30 AM to 3:30 System One is actively seeking a SAP Service...
Date Posted: 02/02/2026 Recommended
-
US Medical Contact Center Oversight and Strategy Lead
South San Francisco, CA
Job Title: US Medical Contact Center Oversight and Strategy Lead Location: REMOTE Type: Contract Compensation: $90 Contractor Work Model: Hybrid/REMOTE Job Requirements: Bachelor’s Degree (business management, life sciences or other related discipline)...
Date Posted: 02/04/2026 Recommended
-
Sr. IAM Engineer (CyberArk)
Topeka, KS
Job Summary: System One is seeking a Senior IAM Engineer for a long-term remote opportunity. The Senior Identity Access Management (IAM) Engineer will lead the design, implementation, and optimization of CyberArk Privileged Access Management (PAM) solu...
Date Posted: 01/20/2026 Recommended
-
Technical Program Manager (Top Secret)
Arlington, Virginia
Technical Program Manager Top Secret Clearance required to start Hybrid - 1 day a week onsite in Sterling and 1 day a week onsite in DC Direct Hire System One is seeking a Technical Program Manager to support our Department of State client within the B...
Date Posted: 01/27/2026 Recommended
-
Technical Product Analyst
Vienna , VA
Job Title: Technical Product Analyst Location: Remote Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Description: • Requirements gathering and documentation. Ability to analyze to manage business requirements through discus...
Date Posted: 12/17/2025 Recommended
-
Sr Software Engineer - IBM ITX & Healthcare EDI
Reston, VA
Title: Senior Software Engineer (IBM ITX SME) Location: Mostly remote Onsite: Reston, VA (3-4 times per year) Duration: 12-month contract to hire Contact: Cdinnocenti@altaits.com PURPOSE The Senior Software Engineer performs complex analysis, design, a...
Date Posted: 01/29/2026 Recommended
-
IT Contract Manager
Vienna , VA
Job Title: Procurement/IT Contract Manager Location: Vienna, VA Hybrid work schedule: onsite 2-3 days a week Pay Rate: Open to Both established 1099 and W2 options Position Type: Multiyear Contract We are looking for candidates with a minimum of 10 yea...
Date Posted: 01/15/2026 Recommended
-
Welding Technician
Elmira, New York
Job Title: Welding Technician Location: Elmira, New York Type: Direct Hire Compensation: $22 - $28 annually Contractor Work Model: Onsite Hours: First Shift Our client is an international market leader for the design, manufacture, maintenance and suppl...
Date Posted: 01/16/2026 Recommended
-
Senior Administrative Coordinator
Tarrytown, NY
Job Title: Senior Administrative Coordinator Location: Tarrytown, NY Type: Long term Contract Compensation: $40 - $50 hourly Contractor Work Model: Onsite Hours: 8 AM- 5 PM M-F Step into a high-impact role where precision, partnership, and proactive pr...
Date Posted: 02/05/2026 Recommended