Hiring: Merchant Services / POS Support Specialist – Naples

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Interested candidates please email their resume to Tanika.virmani@systemone.com with below details.

Work authorization status
current location
availability
compensation details.
Can you work onsite from Day 1 ?

Please reference the specific job title and job location in your email.

Merchant Services Specialist
Onsite 3 days/week – Naples, FL
Contract (Right to Hire)

Must Have Skills

Merchant Services / POS environment experience
Strong data entry skills with high attention to detail
Strong customer service experience (heavy phone + email communication
Comfortable working in a fast-paced environment with shifting priorities and deadline
Proficiency with CRM tools, ticketing systems, and documentation standard
Solid Microsoft Office skill foundation
Experience/Desire to contribute beyond immediate job responsibilitie
Ability to manage multiple service tickets, accounts, and onboarding activities simultaneously

Nice to Have

Strong understanding of POS systems, payment processing flow, and connected hardware (iPads, printers, PAX devices, KDS, network equipment)
Ability to troubleshoot hardware, software, and basic network issues
Experience in hospitality, retail, or restaurant environments
Experience in software onboarding, technical support, or customer success roles

Industry Preference

Merchant Services / Payment Processing industry experience required
Former processing company / ISO / Card Issuer background highly preferred:
Fiserv, WorldPay, Heartland, TSYS, Kurv, Maverick, Merchant Industry, CGI, or similar

Key Responsibilities

Perform all duties listed in the Roles & Responsibilities section of the JD
Support Merchant Services onboarding activities for new and existing accounts
Manage service tickets, merchant accounts, and internal reporting systems
Maintain accurate client demographic data and documentation
Respond to calls, emails, faxes, and queue-based work orders within SLA timelines
Communicate with merchants, partners, agents, and internal teams via phone and email
Identify opportunities to improve internal onboarding and service processes
Resolve merchant issues under tight timelines with strong problem-solving skills
Perform high-volume data entry with accuracy and confidentiality

#DI-CB2
#M1
Ref: #404-IT Pittsburgh

Type: Contract

Experience: 0

Category: Information Technology

Contractor Work Model: Hybrid

Brand: System One

Shift: On-Site

Job ID: 345929

Date Posted: 02/05/2026

Shortcut: https://jobs.systemone.com/HDRZAK