IT Support Analyst

Tulsa, Oklahoma

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Type: Contract-to-Hire

Experience: 0

Category: Information Technology

Contractor Work Model: Onsite

Brand: System One

Compensation Range: 22.00 Per Hour

Job ID: 348049

Date Posted: 03/24/2026

Shortcut: http://jobs.systemone.com/j29nzm


Job Title: IT Support Analyst
Location: Tulsa, Oklahoma
Type: Contract To Hire
Compensation: $22.00/hour
Contractor Work Model: Onsite

JOB DESCRIPTION:

Responsibilities

  • Answer incoming phone calls for technical support, including troubleshooting hardware, software, and network issues
  • Assist users with Microsoft Office suite, web browser issues, printing problems, and mobile device support (iOS, Android)
  • Configure and troubleshoot network connections and Active Directory accounts (password resets, unlocking accounts, group membership)
  • Use remote tools (Bomgar) to connect to client machines and perform troubleshooting tasks
  • Maintain thorough documentation of all work within the ticketing system (ServiceNow)
  • Install software via SCCM and perform virus and malware removal
  • Provide exceptional customer service, ensuring user satisfaction
  • Create knowledge-base articles with technical writing as needed
  • Assist team members with coverage during vacations and illnesses as required
Requirements
  • Minimum of 2 years' experience on a Service Desk or Desktop Services environment
  • Experience configuring and troubleshooting mobile devices (iOS, Android)
  • Strong troubleshooting skills with Windows 10 and Office 365 suite
  • Familiarity with Active Directory, SCCM, and network configurations
  • Excellent written and verbal communication skills
  • Technical writing ability for knowledge-base articles
  • Ability to work 40 hours per week with potential overtime as needed
  • Experience with virus and malware removal and software installation

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.



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