Job Title: Monitoring Lead- Application Hosting

Location: Washington, DC

Type: Contract

Compensation: $56/HR

Contractor Work Model: Onsite

Security Clearance: Public Trust

Overview:
This role is a hands-on Monitoring Lead (Application Hosting) supporting a federal, mission-critical environment in Washington, DC (100% onsite). You’ll lead efforts to improve and standardize enterprise monitoring, reduce alert noise, and deliver actionable dashboards and reporting that help operations teams make faster, better decisions. The work centers on OpenText Operations Bridge / OBM (plus SiteScope and related tools), integrating multiple monitoring data sources, and aligning monitoring practices with ITIL/ITSM processes (incident, problem, event, capacity, availability, etc.).

Responsibilities

• Assist in driving, standardizing, and managing a unified configuration management database.
• Collect and aggregate data to support decisions across ITIL processes including configuration, event, capacity, availability, demand, incident, event, and problem management.
• Assess and fine-tune monitoring capabilities to provide accurate and actionable alerts to 24x7 operations systems.
• Create and provide intuitive dashboards on current and past performance and service status.
• Configure, maintain, and optimize monitoring dashboards to monitor health and performance across diverse IT infrastructure components.
• Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needs.
• Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation.
• Integrate data sources from third-party monitoring tools such as OpenText OBM, SiteScope, and Microsoft SCOM into the unified OBM event console.
• Conduct proactive performance and availability monitoring, identify root causes, and implement preventive measures.

• Minimum of 7 years of relevant experience in monitoring and systems management.
• Extensive knowledge of multi-vendor server operating systems.
• Experience managing OpenText suite of tools including AI Operations Management, Operations Bridge, SiteScope, and Optic.
• Scripting experience with PowerShell, VBScript, or similar.
• Proven ability to operate monitoring systems with more than 250 hosts and 3000 sensors.
• Experience with other monitoring solutions like Zenoss, PRTG, Zabbix, or Nagios.
• Strong background in monitoring server, storage, database, networking, and application components.
• Experience in engineering monitoring solutions and strategic direction.
• Ability to collaborate effectively during service outages and lead troubleshooting efforts.
• System administration experience with Windows and/or Linux OS.
• Expertise in scripting, automation, and integrating monitoring tools with ServiceNow.
• Strong understanding of ITIL and ITSM processes, including certifications preferred.
• Ability to analyze monitoring reports to inform capacity and availability decisions.
• Experience creating dashboards and visualization tools for performance metrics.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1