Service Administrator

Chesapeake, VA

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Type: Contract

Experience: 0

Category: Administrative & Clerical

Contractor Work Model: Onsite

Brand: System One

Job ID: 345796

Date Posted: 02/04/2026

Shortcut: http://jobs.systemone.com/PY1bTF


Job Title: Service Administrator

Location: Chesapeake, VA (Onsite)
Schedule: Monday–Friday | 7:30 AM – 4:30 PM
Experience Required: 1–2 years

Job Overview

The Service Administrator serves as the first point of contact for customers, delivering high-quality customer service while supporting daily service and branch operations. This role requires strong organization, attention to detail, and communication skills, with a customer-first mindset.

Key Responsibilities

Customer Service & Communication

  • Greet customers professionally in person and over the phone

  • Build positive relationships with customers and ensure a positive service experience

  • Assess customer needs and gather accurate information

  • Provide basic service or work order status updates, as requested

  • Demonstrate professional phone etiquette

Administrative & Operational Support

  • Create basic work orders in designated systems

  • Scan, upload, and maintain accurate service documentation

  • Enter detailed and accurate notations

  • Support daily service operations and administrative tasks

Team Collaboration

  • Work closely with service technicians, service writers, and branch staff

  • Communicate clearly to ensure customer needs are met

  • Contribute to a respectful, team-oriented work environment

Top Skills Required

  1. Organization

  2. Customer service

  3. Communication

Additional Skills & Competencies

  • Strong attention to detail

  • Ability to multitask in a fast-paced environment

  • Mechanical knowledge is a plus

  • Strong phone etiquette

Qualifications

  • 1–2 years of relevant experience

  • Previous experience as a Service Writer or Service Technician is preferred

  • Strong soft skills with the ability to work well in a team and treat customers with respect



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