Customer Service

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Distributor of cosmetic packaging products is looking for a Customer Service Sales Support to join their team.

Summary:
Perform all activities related to first-line customer assistance, to manage the order entry and execution process with accuracy and timeliness, as well as to autonomously and directly manage medium-small customers within a specific geographical area, with the aim of achieving the highest level of customer satisfaction.

Duties and Responsibilities:

Work closely to support Sales Managers with all pre-sales activities, including maintaining contact databases in the operational management system and manage sample requests.
Manage all after-sales operational activities, starting from order entry and processing.
Monitor the order process of the assigned commercial area, performing maintenance on shipment dates to ensure compliance; regularly check one's "due orders" to avoid unnecessary delays in available stock; keep an eye on "pending approval" orders to ensure they are released by the Purchasing Department according to agreed timelines.
Assist customers and potential agents with a sense of urgency and accurately collaborate with other departments to resolve issues and consistently promote customer satisfaction.
Manage the generation of artwork for customized work order requests by customers both during sampling and ordering phases.
Manage return orders and data entry in the system, inform all involved departments accordingly.
Carry out overdue customer follow-up procedures based on existing protocols.
Manage the retrieval of sales documentation necessary for regulatory purposes for proven exports, follow instructions from the Sales Manager.
Work closely and support Sales Managers and New Business Development.
Archive files on the network and email in Outlook as per directives received from the Sales Manager.
Such other duties may be assigned to you by management of the Company, from time to time.

Skills, Experience, Education and Abilities:

3+ years of customer service experience
Some college preferred
Manufacturing or Distribution experience a plus
MS Word, Excel and Outlook
ERP/Database Systems
Teamwork
Results oriented
Innovative approach
Time management skills
Reliable and trainable
Flexible and adaptable
Strong communication (verbal and written)
Good listening and problem-solving abilities
Communication and presentation skills
Attention to detail with strong organizational skills
Interpersonal and collaborative skills

Hybrid role once fully trained, very stable company, full benefits, and a team environment!

Ref: #231-Eng Tampa

Type: Direct-Hire

Experience: 0

Category: Customer Service

Contractor Work Model: Hybrid

Brand: System One

Shift: On-Site

Compensation Range: 55000.00

Job ID: 347360

Date Posted: 03/06/2026

Shortcut: https://jobs.systemone.com/mScOoX