Service Administrator - III

Hilliard, OH

Service Administrator – III
Fully onsite position in Hilliard, OH
Monday – Friday 7:00 AM – 4:00 PM (1-hour lunch break)
Pay Rate: $28/hour - $29/hour

Requirements

  • High school diploma or equivalent required

  • Significant relevant work experience in customer service, service coordination, or administrative support

  • Experience in automotive, truck repair, or service environments preferred

  • Strong customer service and communication skills

  • Ability to manage multiple tasks in a fast-paced environment

  • Basic mechanical knowledge or familiarity with service operations preferred

  • Experience creating work orders, estimates, and invoices

  • Proficiency with service management or business systems

  • Associate’s degree or technical degree in automotive or trucking industries is a plus

Position Summary

The Service Administrator serves as the first point of contact for customers at the branch, ensuring a high level of customer service while supporting service operations. This role is responsible for assisting customers, creating work orders, preparing estimates, and maintaining accurate service documentation.

Key Responsibilities

Customer Service

  • Serve as the first point of contact for customers in person and over the phone

  • Build and maintain positive relationships with customers

  • Assess customer needs and gather necessary service information

  • Provide status updates regarding service work when requested

Service Operations

  • Create estimates and quote repair services

  • Open and manage work orders in the service system

  • Handle invoicing and ensure accurate service documentation

  • Assist with service coordination between customers and technicians

Administrative Support

  • Maintain accurate records for customer and equipment information

  • Support warranty documentation and claims processing when needed

  • Document troubleshooting and service details in internal systems

  • Ensure all service activities are properly recorded and tracked

Core Competencies

  • Customer focus

  • Effective communication

  • Conflict management

  • Financial awareness related to service quotes and invoicing

  • Organization and multitasking

  • Ability to work collaboratively with technicians and support teams


Ref: #193-Precision Oakridge

Type: Contract

Experience: 2

Category: Administrative & Clerical

Contractor Work Model: Onsite

Brand: System One

Shift: On-Site

Compensation Range: 28.96 Per Hour

Job ID: 347582

Date Posted: 03/12/2026

Shortcut: https://jobs.systemone.com/qSPOvj

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